Block.Xyz | Compliance Operations Specialist, Square | Melbourne
vor 4 Wochen
Compliance Operations Specialist, Square Remote
Melbourne, Australia
The Role The Compliance Team works to protect Square, Square Sellers, and enable safe growth across our ecosystem.
We are looking for a Compliance Operations Specialist to join our Australian Compliance team, to assist with compliance tasks within the merchant commerce space.
Reporting to the Compliance Ops Lead - Australia, you will perform detailed analysis and manage compliance queues.
You will analyze and manage Compliance cases in accordance with established procedures and identify any non-compliances relating to the Compliance Program and manage accordingly.
These functions include supporting know your customer processes and other components of the compliance program as required.
You Will Perform customer KYC onboarding Conduct analysis of customer activities for non-compliance in accordance with policy and procedure Monitor Compliance Queues and Cases in a timely and effective manner Use policies to decision cases and escalate as appropriate Maintain or exceed established service level agreements and guidelines Manage internal escalations through multiple channels (Internal Communication Systems, Customer Relationship Management systems) from stakeholders Conduct analysis of transactional and customer activity for non-compliant activity and escalate suspicious activity as needed Advocate for customers and suggest improvements to Square processes and products Entry level regulatory advice on Square Policies and Procedures Undertake small projects and compliance program enhancements Participate in team planning and team meetings Proactively and positively engage in the team environment and support the compliance team.
You Have 1+ years of Compliance Operations Experience Located in Australia (Our offices are based in Melbourne which is where this team are all based) Experience working in a customer-focused environment Strong research abilities Desire to improve the customer experience Passion for Square and interest in the technology industry Experience working in a finance or risk environment Strong analytical skills with a curious mindset Fin-tech, Banking or insurance industry experience would be highly advantageous Block is a proud equal opportunity employer.
We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.
We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Block is a globally distributed company and this role will require working with other employees in multiple time zones.
You may be required to perform work outside of normal business as part of this role.
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