Care Navigator

On 13 September 2024, the ACT Government assumed a caretaker role, with an election to be held 19 October 2024.
Information on this website will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.
City living without the traffic – click here to see why you should live in Canberra.Competitive pay rates and excellent working conditions within a tertiary hospital.Salary Packaging with many options that provide full fringe benefits tax concessions.Flexible working conditions.Reimbursement of relocation expenses for interstate candidates (subject to review and approval).About the Role: The Liaison and Navigation Service (LaNS) has been established to improve the experience of people and their health outcomes through information sharing, integration of care across primary, secondary, and tertiary services, and coordination across health and community services.
It focuses on the provision of the right care, at the right time, at the right place by the most appropriate provider in partnership with the consumer and their care supports.
This includes a focus on providing care outside the acute setting with outreach to clients in the ACT community.
The service is comprised of a multidisciplinary team that assists patients and their supports to navigate the multiple services involved in their care.
The service provides, and supports patient-centred, trauma-informed, strengths-based, integrated, and coordinated care.
It works closely with acute and community services, and across health and psychosocial services, to reduce the challenges patients and their supports face when required to access multiple services, to ensure the highest quality of care.
The role will undertake assessment from an interdisciplinary perspective and coordination of treatment/therapies and psychosocial supports from the allied health perspective to ensure the facilitation of timely and safe access.
The Care Navigator role will take on a key role in the staged review, development, and implementation of the service.
The role will work collaboratively with colleagues, consumers, and external agencies to contribute to/guide the ongoing co-design of this innovative patient-centred service.
The role will work with consumers and their care supports to provide case management, support, advocacy, system navigation and connection with appropriate services.
It will champion the role of this service and actively advocate and educate colleagues and other services about the needs of consumers for navigational support.
This unique role is an opportunity to build relationships with consumers and their supports, and with diverse acute and community services, to anticipate and reduce the challenges that people with complex chronic health and psychosocial needs, and their supports, can face.
It is an opportunity to ensure the highest quality of care, information and support is provided when consumers and their supports need it, so that they can navigate the complexities of their care.
The role will be a point of coordination with external health and human services, and work with CHS services and current specialty care coordinators to support consumers and improve the formal networks and pathways for information sharing, coordination, and ED avoidance.
The position will work to develop the clinical scope of the role with the intention to undertake practical clinical support and interventions that support consumers to stay well in their community and work directly with outpatient and community services to minimise the need for acute care presentation.
As a member of the Liaison and Navigation Team you will remain committed to, and focused on:
Placing people with complex health and psychosocial needs, and their families, at the centre of their own care.Involving the person and their supports in care planning.Anticipating and removing barriers to care.Assisting consumers and their supports to make sustainable connections to the services and supports they need.Helping to solve problems, coordinate care, and improve the flow of information between the care team and the consumer and their supports.Listening to consumers and their supports and acknowledging that they are experts in their own health.Please note prior to commencement successful candidates will be required to: Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.Comply with CHS credentialing and scope of clinical practice requirements for allied health professionals.Note: This is a temporary position available for a period of 3-6 months with the possibility of extension up to less than 12 months.
For more information on this position and how to apply "click here" Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care.
It provides acute, sub-acute, primary and community-based health services, to the Australian Capital Territory (ACT) and surrounding region.
More information can be found on the CHS website.
Our Vision: creating exceptional health care togetherOur Role: to be a health service that is trusted by our communityOur Values: Reliable, Progressive, Respectful and Kind
CHS is committed to workforce diversity and to creating an inclusive workplace.
As part of this commitment, we welcome applications from all diversity groups.
Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.
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