Icare External | Head Of Data Science

Head of Data Science & AI
Summary:
Define & execute a roadmap for adoption & implementation of AI that aligns with broader Data & AI strategy.

10 yrs of experience in data science, AI, machine learning with proven leadership.
5+ yrs in a leadership role in AI risk management & implementation of responsible AI practices.
Permanent Role | Sydney office | Hybrid working environment.
About the Role
The Head of Data Science & AI is a key role with a visionary focus and technical proficiency, responsible for driving icare's AI and data science led business transformation strategy.
The role requires deep technical understanding of machine learning (ML), Artificial intelligence coupled with ability to influence senior leadership and build and operate scaled enterprise level AI operations.
The role will demonstrate both thought leadership and technical expertise, leading the team in designing and deploying impactful AI solutions that drive innovation and operational excellence across icare.

Benefits
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs.
icare day – access to an extra day's leave.
Comprehensive learning and development support aligned to icare's Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards.
Access to our Employee Assistance Program.
Duties
It's an exciting time at icare where no two days are the same: as Head of Data Science & AI you will:
Define and execute a roadmap for adoption and implementation of AI (including GenAI) that aligns with broader Data and AI strategy, ensuring the integration of AI technologies into business processes to digitally uplift and enhance icare's service delivery.
Influence and engage senior leadership and stakeholders by articulating the strategic value of data science and AI, driving buy-ins and essential AI infrastructure.
Collaboratively work with business leaders to identify opportunities and use cases to embed AI into business processes to transform and uplift service operations.
Lead the development and implementation of risk assessment, model interpretability, bias detection and fairness frameworks, ensuring AI solutions adhere to regulatory and ethical standards.
Oversee the establishment of controls to mitigate model risks, including data privacy risk, operational risks, bias-related risks while the algorithm remains auditable and trustworthy.
Work with Governance and Management team to ensure the processes are aligned to overall Data and AI governance frameworks.
Act as a primary contact for regulatory compliance in AI and Data science ensuring models meet the latest legal requirements, aligned to NSW AI framework and other emerging voluntary standards and guidelines.
Lead the architecture and oversee the development of end-to-end AI/ML lifecycle, including data collections, model development, deployment, monitoring and AI agentic flow to ensure icare can use AI in a scalable and reliable way.
Oversee the setup of MLOps and ModelOps capability ensuring alignment to risk policies and procedures.
Serve as the technical escalation point, guiding complex model design decisions, troubleshooting model issues, ensuring technical soundness in ML algorithms and infrastructure.
Partner with architects to design AI-friendly infrastructure that supports high availability, low latency and data governance, optimising for both batch and real-time AI use cases.
Champion a forward-looking AI agenda by driving advanced R&D initiatives, including deep learning, reinforcement learning and other novel AI approaches in a risk-managed environment.
Oversee and guide implementation and optimisation of MLOps frameworks and pipelines, including CICD for ML models, automated testing to support rapid model iteration and deployment.
Oversee the design, development, and deployment of AI/ML models, including GenAI, computer vision, recommendation systems, and predictive analytics.
Foster a culture of experimentation by identifying and prioritising use cases that deliver business impact.
Establish partnership with external academic, industry and government institutions to stay at the forefront of responsible AI advancement and contribute to thought leadership in AI.
Ensure the infrastructure and tools are scalable, flexible, and capable of supporting both current and future AI initiatives.
Implement automated machine learning (AutoML) tools and platforms to streamline the development and deployment of AI models.
Actively build team capability through driving proactive training, hiring and team skill management.
Foster a culture of innovation and continuous improvement within the Data science and AI team.
Stay up to date with industry trends and emerging technologies, ensuring the team is equipped with cutting-edge tools and practices by forecasting future needs for technology, infrastructure, and personnel to scale AI capabilities.
Foster collaboration between the data platform, data science and business optimisation team to ensure cohesive delivery of icare's data, analytics and AI transformation strategy.
Your story so far:
Minimum of 10 years of experience in data science, AI, machine learning with proven leadership in driving AI/ML initiatives.
5+ years in a leadership role within experience in AI risk management and implementation of responsible AI practices.
Deep knowledge of AI and ML domain including technical expertise in building and deploying AI/ML models.
Demonstrated experience in setting up of MLOps and ModelOps capability.
Strong track record in leading data science initiatives and delivering measurable business value.
Proven track record in influencing senior leadership and fostering a culture of ethical AI across technical and non-technical teams.
Strong written and verbal communication skills with ability to influence strategic decisions within the organisation.
High-level business acumen with experience in leading AI led transformation.
Ability to engage and influence stakeholders at all levels.
Proven project management experience needed to drive transformation and manage multi-project, multi-team delivery model.
Master's or Ph.D. in Data Science, Artificial Intelligence, Computer Science, Statistics, or a related field.
Deep expertise in AI/ML frameworks (e.g., TensorFlow, PyTorch), programming languages (e.g., Python, R), and big data technologies (e.g., Hadoop, Spark).
Strong knowledge of data management, cloud platforms (AWS, Azure, GCP), and data engineering practices.
Excellent leadership, strategic thinking, and communication skills, with the ability to translate complex data and AI concepts into business strategies.
Experience with AI ethics, model governance, and regulatory compliance in data and AI domains.
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.
We are committed to our people's development so the people of NSW can thrive.

About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive.
We make the complex simple, so our schemes deliver better outcomes for people and communities.
Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

In addition, we ensure builders and homeowners, provide treatment and care to people severely injured on NSW roads; and protect more than $266.6 billion of NSW Government assets, including the Sydney Opera House, the Sydney Harbour Bridge, schools, and hospitals.

For more information about icare visit our website.
icare operates a direct sourcing model so no agency introductions will be accepted.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

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