On-Site Technician

vor 2 Wochen

Canberra, Österreich Tideri Jobbörse Vollzeit

On-Site Technician We are Fujitsu We use technology to make happier lives.
We are a global leader in technology and business solutions that transform organisations and the world around us.
About the role The On-Site Technician is responsible for the provision of customer-centric onsite End User Support to Fujitsu customers as assigned.
This includes but is not limited to support of the following: Operating System and Desktop Management client software; Nominated Fujitsu supported Applications and Peripherals; PC Systems and Peripherals; Smart devices; Induct new customer staff in basic use of IT tools.
This role will require knowledge of the client environment and close working relationships to foster innovation for continual service improvement.
You will be supported through our Staff Enablement Model which will allow you to demonstrate initiative, decision making, personal leadership and ensure effective communication is delivered to all relevant parties.
Key Responsibilities: Support of desktop, infrastructure and services across multiple technology streams including Hardware, OS, Software, Networks, Server, and Print.
Respond to and resolve incidents and service requests within agreed SLA and follow Fujitsu breach reporting process for any failed SLAs.
Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB.
Maintenance and housekeeping of customers' physical infrastructure including desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
Log and maintain all customer interactions and activities in the correct client ITSM tool.
Ensure prompt escalation of any operational issues.
About you Essential Knowledge, Skills and/or Experience: 7 months to 1+ year minimum experience with supporting End User Devices at level 1+ (remote support acceptable).
Level 1 and level 2 technical knowledge of hardware and peripherals (laptops, desktops, printers, audio-visual equipment, BYOD, mobility).
Level 1 and level 2 technical knowledge of desktop & software applications (Windows 7 through 10, Microsoft Office 2007 through 365, Antivirus software).
A basic understanding of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
Entry-level knowledge of basic IT infrastructure and network equipment (routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures).
Strong verbal and written communication skills, with the ability to articulate technical information to the target audience.
Ability to work well within a team while fostering relationships and partnerships.
Must hold current or reinstatable AGSVA clearance
Why Fujitsu?
We put people first and believe in the power of diversity to drive innovation.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us, and we have an excellent reputation across the region and globally.
Best in-class reward and recognition programs, flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy every day.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents.
We welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Maori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
If you don't tick every box in this job description, please don't rule yourself out.
We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity.
For Security Cleared Roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance.
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