Member Consultant
Vor 6 Tagen
Click on the opportunity title to create a career portal account and apply.
We recommend you have your resume and cover letter ready so you can upload it when requested.
Thank you for taking the time to consider joining Defence Bank.
We wish you every success with your application.Job Category: Branch-based sales and serviceAbout us.Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 49 years.
With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members.
We are a leader in our sector and our people-led, technology-enabled environment celebrates the individual talents, personalities, interests, and needs of our people.We offer a Work-Life fit program that provides access to additional leave days and flexible working solutions.Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.Job DescriptionThe opportunity.This role directly supports Defence Bank's purpose, ensuring that our members can count on us.You will do this by delivering outstanding member service to meet member needs, whether it be helping them buy their first car, enquire about home loans or providing insurance for an important asset; this role supports Members in their big life moments.No two days are the same - providing you with variety, flexibility, and exposure to many aspects of the Banking world.What your day will look like?Member Consultants play a key role in driving the branch's growth, delivering outstanding service and building lasting relationships with our members.Key responsibilities include:Consumer Lending Products: Contribute to the branch's consumer lending portfolio including personal loans, credit cards, and identify home lending opportunities to mobile lenders.New Memberships & Services: Open new memberships, new savings accounts, deposit accounts, and provide general insurance products to Members.Inbound/Outbound Calls: Provide the "best in class" member service for inbound and outbound calls, supporting members from all over Australia.Branch Operations: Pro-actively complete branch activities such as processing over-the-counter transactions (deposits & withdrawals), account maintenance, and contribute to the overall member satisfaction and member service standards.Risk and Compliance: Adhere to current policies, procedures, and compliance standards.Desired Skills and ExperienceAbout you.We are looking for someone who connects with people, excels in providing a memorable experience for our members, and can uncover needs through conversations and provide banking strategies to achieve members' goals.To be successful in this position, you will have:Experience within a customer-facing retail or administrative team or similar.Ability to multitask and prioritise and seek improvement in the way things are done to reduce member effort.Strong organisational and communication skills.Prior experience in banking desirable but not essential.Driver's license required.Demonstrated experience or skills in:Developing effective relationships with your people leader, peers, and colleagues who may work across various locations.Comfort using various systems to capture and record data accurately.Desire to be a high achiever and motivated by hitting targets.Awareness of the ever-changing risk landscape.The successful candidate will have an incredible opportunity to showcase their work ethic and skills, as well as having the option to increase their earning potential as they grow within the role.All levels of experience are encouraged to apply for this role that will provide you with a rewarding career in banking services.We count on you.
And you can count on us.We have a great range of employee benefits including:Support in obtaining your Tier 2 certification and offer ongoing professional development opportunities.Savings and discounts across a range of our products and services.Additional days of paid leave await a successful candidate.A generous annual corporate wardrobe allowance.Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards, and much moreInterested?
We'd like to hear from you.
Click to apply.Defence Bank is committed to providing equal opportunities for employment and seeks to have a team that reflects our diverse community.
We encourage anyone interested in our role and a career at Defence Bank to apply.All successful candidates will be required to complete employment checks prior to an offer of employment.Only shortlisted applicants with Australian Working Rights will be contacted to discuss their application.#J-18808-Ljbffr
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