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vor 3 Wochen
Personnel Area: Lifestyle and Community Services
Branch: Compliance and Regulatory Services
Salary Range: Band 6
Work type: Temporary Full-time
Duration: Up to July 2026
Our Branch In the CARS branch, we supply services that help make Brisbane a fairer and safer place 24/7.
Our focus is our Community Value, and we engage with people across the City in a consistent, responsive way, making strong decisions to resolve problems and deliver solutions.
CARS is divided into five dynamic work areas, all working together to deliver compliance and provide the highest level of community value to Brisbane residents.
The Role Managing a busy team conducting triage and dispatch of incoming customer reports to field-based compliance officers, in this role you will be responsible for:
Leading, managing, and coordinating CARS response activities to facilitate effective dispatch of resources including the prioritisation and allocation of work tasks and providing advice on the operations and guidance to field teams.Day-to-day management of the CARS Operations Centre during business hours and during disaster events, including the management of Compliance Related Information Technology systems and radio communications with multiple field officers.Working collaboratively with other CARS teams and disciplines to plan and coordinate resources to ensure broader business needs are being met.Maintaining quality and consistent knowledge among the team regarding relevant legislation, policies, procedures, Council fees and charges, and providing authoritative advice to field staff on these subjects.Coaching and leading performance through setting clear direction and expectations, providing support and feedback, and monitoring ongoing performance of individuals and the team.Managing and coordinating CARS disaster management activities when required at times of emergencies and/or events.To be successful you will have: Demonstrated high level ability to prioritise workloads, complaints, and projects to meet deadlines in a high-pressure, time-imperative, and multi-team environment.Excellent written and verbal communication, interpersonal, and customer service skills, including the demonstrated ability to negotiate and liaise with internal and external individuals and organisations to achieve customer-focused outcomes in high-pressure situations.Experience in leading individuals and teams in demanding and often complex situations such as disaster or emergency events.Demonstrated research, analytical, and decision-making abilities together with the proven capacity to interpret legislation, policies, and guidelines.Demonstrated ability to operate, monitor, review, and maintain relevant information technology and communications systems and liaise with system support officers on improvements and necessary system modifications.
Benefits of working for Council include: Flexible working hours and arrangements.Free gym and wellness centre.Award-winning superannuation fund.Generous leave provisions.Competitive salary.How to apply: Click on the 'I'm interested' button to complete your online application.
Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability for the position.
This role requires a Criminal History Check.
For more information: Please call Satty Rai on .
People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team.
Application Closing Date: Thursday 21 November 2024 at 11:55pm.
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe.
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