Claims Specialist

vor 1 Monat


Brisbane, Österreich Supply Partners Vollzeit

Full timeAre you ready to jump into the future of energy and join a team that's shaking things up? We're Supply Partners, a leading solar and energy storage products distributor, and we're on the search for an experienced Claims Specialist to join our Client Solutions team.At Supply Partners, we're not just one of the largest solar and energy storage product distributors in Australia; we're the leading force in the renewables industry. We provide extensive, market-leading services and technical expertise, revolutionizing the way our clients experience solar energy. Our team is energetic, passionate, and dedicated to making a difference. Plus, we believe in rewarding those who do great work with our fantastic performance incentive scheme. If we win, you winWhat You'll Be Doing:Smooth Operator: Ensure efficient and accurate processing of Customer claims from start to finish, simple to complex.Customer Champion: Be the main point of contact for our amazing clients, handling inquiries, communicating progress and outcomes.Decision Maker: Use our process and policies to determine and approve appropriate outcomes or escalation points.Team Dynamo: Effectively collaborate with other teams to arrange freight, credit notes, technical support, sales, or management.Recording: Ensure all documentation and records are completed and recorded to create easy-to-follow files.Supporting the: Client Solutions team with keying of orders and administrative tasks as required.Always Compliance Focused: Ensure that the company meets all legal and compliance obligations in relation to claim and warranty management (including under Australian Consumer Law).What You Bring:Strong experience in delivering exceptional customer claims experiences.Tech-savvy approach, with experience working in digital CRMs and platforms, such as HubSpot or similar.Resilience and ability to stay calm and professional in complex and demanding situations.A natural propensity to be methodical, process-driven, focused, and organized in your workflow.Integrity: Evaluate claims objectively and without bias.Excellent communication skills, with the ability to deal with difficult and demanding circumstances.Keen attention to detail and the ability to multitask in a fast-paced environment.Empathy to understand our customers' situation and respond with care, balanced with a reasonable and commercial approach.Problem Solver: Passion for finding solutions and working with others to get it done.Why You'll Love Working with Us:Innovative Environment: Be part of a team that's making a real impact in the solar industry.Great Rewards: Our performance incentive scheme means we share our success with you.Fun Culture: We're all about working hard and having fun while we do it.Growth Opportunities: Plenty of room for personal and professional development.Personal Development: Learn from our industry experts and accredited training courses.Ready to make the move? Bring your energy and enthusiasm to Supply Partners and help us continue to revolutionise the solar industry. Apply nowHow to Apply:Send us your resume and a brief cover letter telling us why you're the perfect fit for our team. We can't wait to hear from youYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
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