Help & Advice Customer Service Consultant
vor 1 Monat
Help & Advice Customer Service Consultant About the role We are seeking a Help & Advice Customer Service Consultant responsible for advising and assisting customers via phone, email, and Live Chat (including various digital platforms and social networks) on our range of market leading Dulux decorative paint products.
This is an opportunity with real variety.
In this role, you will be providing our customers with product and colour information, establishing customer requirements for lead generation, and support on providing advice to help bring customers' projects to life.
This is a real consumer-focused role so to succeed you'll need to have an excellent phone manner and the confidence to deal with a variety of different enquiries with ease.
You'll be joining a close-knit team, so a positive approach to teamwork is a must.
You will be comfortable with using technology and a range of different systems, embrace change and multi-tasks without difficulty.
Dulux Group is proudly an equal opportunity employer.
Talent is our only criteria.
Let us know by emailing if you require any adjustments to the recruitment process so we can support you to present your best self.
Responsibilities Answer customer enquiries via different methods for technical, colour and service assistance Troubleshoot and resolve customer issues using product knowledge and available resources Escalate complex issues to appropriate teams Document interactions and feedback via the CRM system Follow up with customers for satisfaction, participate in training, and contribute to process improvement Availability to work on a rotating roster including some weekend work Benefits Opportunities to work flexibly at all stages of your career Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually Give back to the communities in which we live and work, with our "Community Action Day" and other programs Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us Feel truly valued through our employee recognition programs Enjoy generous discounts on Dulux Group products and through our corporate partnerships Skills & Experience Previous customer service/technical support experience in a call centre environment is desirable A high level of proficiency in English, both written and spoken Computer and tech-savvy Expertise in diagnosing and resolving technical and colour-related queries through logical thinking and troubleshooting The ability to work well under pressure and handle multiple tasks simultaneously Why Dulux Group?
As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.
We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.
But it's not just about the work - it's also about the people.
At Dulux Group, we foster a culture of inclusion, diversity, and flexibility.
We care about your wellbeing, and we prioritise your safety in everything we do.
You'll work alongside people who value your unique perspectives and contributions.
If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.
Realising your full potential starts here At Dulux Group, we believe in the power to 'Imagine a better place', and we want you to be a part of it
You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact.
Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.
Dulux Group is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our Dulux Paints and Coatings business.
Dulux Paints and Coatings is Australia's leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings.
Applicants must have sufficient working rights for this role.
About the company Are you innovative?
Can you help shape the market?
Can you walk in the shoes of our customers & consumers?
Can you imagine a better place?
#Dulux Group Jobs #J-18808-Ljbffr
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