Account Representative
vor 2 Wochen
Account Representative - MelbourneCompany: Credit Corp Group Limited
Location: Melbourne, Australia
Job No: 494687
Work Type: Full-time
Categories: Collections, Customer Service & Call Centre
About Us
Collection House (CLH) is one of Australia's largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer-focused solutions in collections, credit management, and customer care.
About Your New Role
As an Account Representative, you'll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears.
What Your New Job Involves Manage outstanding accounts with clients from Australia's largest institutionsMaking and receiving high volume outbound/inbound callsBuild and establish relationships with customers with rapport and trustCreating positive outcomes by negotiating repayment solutionsProblem solving and objection handlingWhat We Can Offer You Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)Fully paid training with continued support and coaching leading to growth towards promotion opportunitiesGain a Certificate III in Financial ServicesPerks and discounts through our employee benefits platformWellbeing and health initiatives including online fitness training and 24hr wellbeing supportPaid volunteer daysRegular team engagement events'Dress For Your Day' from smart casual to business attireWho You Are Experience in a call centre, hospitality, tourism, retail, sales or similar industriesExcellent communication skills (both written and verbal)A natural problem solver and solution providerDriven by genuine compassion for our customersBasic computer literacy skillsA desire to learn and take on feedbackEssential Criteria Must be available to work permanent full-time (38 hours)Our Contact Centre operating hours are Monday to Friday 7:30am - 7:00pm with rosters between these timesThe diversity of our people is core to our ability to innovate, grow and achieve great outcomes. We encourage applications from all culturally diverse backgrounds and are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples.
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