Guest Service Agent
vor 1 Woche
Pullman Quay Grand Sydney Harbour, 61 Macquarie Street, Sydney, New South Wales, Australia Req #3714
Tuesday, 17 December 2024
Pullman Quay Grand Sydney Harbour, where your workplace is as iconic as the view.
Perfectly situated in Circular Quay, our hotel offers luxurious one- and two-bedroom apartments with stunning vistas of the Sydney Harbour Bridge.
We pride ourselves on a unique blend of short-term hotel accommodations and long-term residential options, providing diverse experiences for our guests.
Our food & beverage offerings, including the renowned Q Dining and the vibrant Hacienda Bar and Lounge, set the stage for unforgettable culinary experiences.
With exceptional meeting and event facilities that cater to everything from corporate functions to breathtaking weddings against a harbour backdrop, working with us means being part of something truly special.
Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
We are looking for a talented candidate who can start immediately Key Requirements for this role Ability to work across weekdays, weekends, and all shifts (AM, PM, and overnight) as requiredA full Australian driver's license, with the ability to drive manual cars is essential, as you will assist with valet services and support the concierge team, especially during peak seasonsWillingness to step into various duties at the front desk to ensure seamless guest experiencesProvide exceptional service and assistance while managing multiple responsibilities in a fast-paced environmentPrimary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfidant in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesPromote hotel amenities and services by having a deep understanding of products and offeringsBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeDisplay proficiency in accurately handling reservations and managing guest accountsSkills and Experience Previous experience in hotel front office operations, particularly with Opera, is highly regardedInnovative approach to exceeding customer service expectationsSkilled at collaborating within teams, as well as working independentlyProven ability to multi-task and thrive under pressure, supported by strong organisational and time management skillsProficiency in both written and verbal communicationCapable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidaysAt Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
Elevate your career at Pullman Quay Grand Sydney Harbour, in a setting where luxury and opportunity meet.
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