Senior Service Delivery Officer
vor 3 Wochen
Australian Department of Veterans' Affairs – Darwin NTThe Department's Veterans' Access Network is the Department's first point of contact for general client enquiries and interactions. Offices are located in state and territory capitals and other locations across regional and rural Australia. The Veterans' Access Network is a national work unit, providing high quality and professional services to the veteran community, which primarily consists of veterans and their families, current serving members and representatives of ex-service organisations.The Senior Service Delivery Officer based in Darwin will be responsible for providing support to staff located across the national network. Reporting to the APS 6 Veterans' Access Network Manager, the APS 5 Senior Service Delivery Officer is responsible for providing technical support to a team of APS 3 and APS 4 Client Contact Officers working in a call centre environment. They are primarily responsible for ensuring team members are adequately trained, supervised, and receive ongoing performance development and feedback so that external clients have a positive experience when contacting the Department. This occurs through active call monitoring, conducting quality assurance evaluations, and ongoing performance management.The Senior Service Delivery Officer develops and delivers onboarding and training materials, ensuring they are nationally consistent. They also act as a first point of contact for any escalated issues, which may include more complex or sensitive calls received by Client Contact Officers, or less routine enquiries from external stakeholders. The role identifies systemic issues and knowledge gaps and seeks to address these. The role applies significant technical and corporate knowledge and builds the capability of staff through feedback, coaching, and on-the-job training.The key duties of the position include:Provide learning and development support to APS 3 and APS 4 staff who may be geographically dispersed, working in a call centre environment.Communicate with, and provide advice to a wide variety of clients and external stakeholders e.g. advocates/representatives, Department of Defence staff, ex-service organisations, health providers etc.Manage staff performance, allocate work, monitor workflow, and provide feedback.Onboard new staff and identify opportunities for on-the-job training.Develop and deliver learning materials for new and updated systems and processes, ensuring clarity and consistency.Conduct quality assurance activities for team members, specifically call listening and monitoring.Provide a point of escalation for team members, for example, in relation to difficult, sensitive or complex calls.Assist in troubleshooting and resolving technical issues e.g. issues with access to relevant systems such as Windows, Outlook, Microsoft Teams etc., acting as a first point of contact before IT assistance, where possible.Provide coverage for other Senior Service Delivery Officers as necessary.Assist with responses to ministerial/media enquiries.Maintain and communicate an understanding of relevant legislation, frameworks, policies and procedures.Contribute to the development of guidelines and processes to improve their efficiency, clarity and effectiveness.EligibilityUnder section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance.NotesThis recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.Successful applicants engaged into the APS will be subject to a probation period.DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.Getting to know the Department of Veterans' AffairsThe Department of Veterans' Affairs (DVA) exists to fulfil the nation's duty to support our serving and ex-serving Australian Defence Force members and their families. We do this through programs of care, compensation, commemoration, income and Defence support services. Our aim is to enhance self-sufficiency, quality of life, financial wellbeing and community recognition for those we support. DVA is both a policy and service delivery agency. We have strong relationships with Australian ex-service organisations, Federal and State Government agencies and the veteran community. DVA's vision is to honour veterans, and empower them and their families to continue life after service, within a society that understands and values their military service and their ongoing contribution to the community.
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Aps 5 Seniors Service Delivery Officer
vor 3 Wochen
Darwin, Österreich Department Of Veterans' Affairs VollzeitThe Department's Veterans' Access Network is the Department's first point of contact for general client enquiries and interactions.Offices are located in state and territory capitals and other locations across regional and rural Australia.The Veterans' Access Network is a national work unit, providing high quality and professional services to the veteran...
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Aps 5 Seniors Service Delivery Officer
vor 3 Wochen
Darwin, Österreich Tideri Jobbörse VollzeitThe Department's Veterans' Access Network is the Department's first point of contact for general client enquiries and interactions.Offices are located in state and territory capitals and other locations across regional and rural Australia.The Veterans' Access Network is a national work unit, providing high quality and professional services to the veteran...
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Darwin, Österreich Tideri Jobbörse VollzeitAustralian Department of Veterans' Affairs – Darwin NT The Department's Veterans' Access Network is the Department's first point of contact for general client enquiries and interactions.Offices are located in state and territory capitals and other locations across regional and rural Australia.The Veterans' Access Network is a national work unit, providing...
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Senior Manager Project Delivery
vor 3 Wochen
Darwin, Österreich Swaggie VollzeitLead a team of dedicated Project Management professionals responsible for delivering Power and Water's capital project portfolio, utilising industry-leading project management methodologies.This role will champion strong governance practices within the team and wider organisation, while continuously seeking opportunities to enhance project and program...
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Senior Manager Project Delivery
vor 4 Wochen
Darwin, Österreich Northern Territory Government VollzeitExecutive Contract Officer ECO1 (Remuneration Package $226,322*)Core Operations DarwinFixed full time vacancy for up to 4 years is available.About Us: Power and Water Corporation, a Northern Territory Government (NTG) owned utility, operates across 1.3 million square kilometres, from the arid central desert to the tropical monsoon of the top end. We...
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Senior Manager Project Delivery
vor 4 Wochen
Darwin, Österreich Tideri Jobbörse VollzeitExecutive Contract Officer ECO1 (Remuneration Package $226,322*)Core OperationsDarwinFixed full time vacancy for up to 4 years is available.About Us: Power and Water Corporation, a Northern Territory Government (NTG) owned utility, operates across 1.3 million square kilometres, from the arid central desert to the tropical monsoon of the top end.We generate,...
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Senior Manager Project Delivery
vor 1 Monat
Darwin, Österreich Northern Territory Government VollzeitExecutive Contract Officer ECO1 (Remuneration Package $226,322*) Core Operations Darwin Fixed full time vacancy for up to 4 years is available. About Us: Power and Water Corporation, a Northern Territory Government (NTG) owned utility, operates across 1.3 million square kilometres, from the arid central desert to the tropical monsoon of the top end.We...
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Senior Administration Officer
vor 4 Wochen
Darwin, Österreich Tideri Jobbörse VollzeitOur client is a young and vibrant council located in tropical Darwin, Northern Territory.Serving over 3,700 residents across 14,000 sqm, including 34 homelands.The council focuses on delivering quality services, creating local jobs, and fostering a prosperous, sustainable future for the region.Position OverviewWe are currently on the lookout for a fun,...
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Intake Officer
vor 1 Monat
Darwin, Österreich Danila Dilba Health Service VollzeitIntake Officer - Social Emotional Wellbeing (SEWB)Duration: Full time, fixed term until 30 June 2025Base Salary: $70,754 to $75,914 per annum (Admin 3.1 to 3.4)Darwin's only Aboriginal community-controlled health service6 weeks annual leave + 5 paid days during Christmas shutdownOngoing opportunity with career growth pathwaysThe Intake Officer - SEWB...
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Intake Officer
vor 1 Monat
Darwin, Österreich Danila Dilba Health Service VollzeitIntake Officer - Social Emotional Wellbeing (SEWB)Duration: Full time, fixed term until 30 June 2025Base Salary: $70,754 to $75,914 per annum (Admin 3.1 to 3.4)Darwin's only Aboriginal community-controlled health service6 weeks annual leave + 5 paid days during Christmas shutdownOngoing opportunity with career growth pathwaysThe Intake Officer - SEWB...
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Senior Administration Officer
vor 4 Wochen
Darwin, Österreich Northern Territory PHN VollzeitNorthern Territory PHN leads the development and coordination of an equitable, comprehensive primary health care system and an engaged health workforce driven by community needs.About the Opportunity Providing streamlined and efficient administrative functions within the Outreach Health Services Program (OHSP), encompassing service coordination, records...
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Senior Procurement
vor 1 Monat
Darwin, Österreich City Of Darwin VollzeitAt City of Darwin, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results.A permanent opportunity has arisen for a dynamic, experienced and qualified candidate to join City of Darwin in the role of Senior Procurement & Contracts Officer.About the role This role is required to provide...
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Senior Procurement
vor 1 Monat
Darwin, Österreich Talent Propeller VollzeitAt City of Darwin, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results.A permanent opportunity has arisen for a dynamic, experienced and qualified candidate to join City of Darwin in the role of Senior Procurement & Contracts Officer.About the role This role is required to provide...
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Senior Hr Officer
vor 3 Wochen
Darwin, Österreich NAAJA VollzeitNorth Australian Aboriginal Justice Agency – Darwin NTPosition available in Darwin or Alice SpringsAbout NAAJAThe North Australian Aboriginal Justice Agency is a leading provider of legal services and community support programs to the Aboriginal and Torres Strait Islander people of the Northern Territory. Our mission is to empower and advocate for our...
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Darwin, Österreich Tideri Jobbörse VollzeitJob Description Agency: NT Fire and Emergency Services Work Unit: NT Emergency Service Job Title: Chief Officer, NT Emergency Service Designation: Executive Contract Officer 2 Job Type: Full time Duration: Fixed for up to 4 years Salary: $247,170 Location: Darwin Position Number: 15587 RTF 310136 Closing: 22/12/2024 Contact Officer: Andrew Warton,...
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Senior Procurement
vor 4 Wochen
Darwin, Österreich Tideri Jobbörse VollzeitAt City of Darwin, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results.A permanent opportunity has arisen for a dynamic, experienced and qualified candidate to join City of Darwin in the role of Senior Procurement & Contracts Officer.About the role This role is required to provide...
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Senior Hr Officer
vor 3 Wochen
Darwin, Österreich NAAJA VollzeitNorth Australian Aboriginal Justice Agency – Darwin NTPosition available in Darwin or Alice Springs About NAAJA The North Australian Aboriginal Justice Agency is a leading provider of legal services and community support programs to the Aboriginal and Torres Strait Islander people of the Northern Territory. Our mission is to empower and advocate for our...
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Senior Administration Officer
vor 4 Wochen
Darwin, Österreich Red Appointments VollzeitOur client is a young and vibrant council located in tropical Darwin, Northern Territory. Serving over 3,700 residents across 14,000 sqm, including 34 homelands. The council focuses on delivering quality services, creating local jobs, and fostering a prosperous, sustainable future for the region.Position OverviewWe are currently on the lookout for a fun,...
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Delivery Drivers
vor 1 Woche
Darwin, Österreich Programmed VollzeitWe are seeking reliable and experienced Delivery Drivers to join our team.Car, MR, HR and HC licenced drivers encouraged to apply.Programmed have multiple opportunities with some of the Indutries largest companies.There are some excellent opportunities to solidify your next career pathway!All opportunities are generally 38 hours per week.The ideal candidate...
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Senior Civil Technical Officer
vor 1 Monat
Darwin, Österreich Jacobs VollzeitThe world needs innovators and problem solvers who turn challenges into greater opportunities. We have an insatiable curiosity about solutions to move people and goods safely and efficiently across the globe. From rail systems mobilising accessible transit to ports linking land and sea – when it comes to connecting the people and places of tomorrow, the...
