Service Desk Manager
vor 3 Wochen
Management (Information & Communication Technology) Full time Add expected salary to your profile for insights Steadfast Solutions is seeking an experienced Service Desk Manager for a leading provider of IT Support.Are you ready to lead a dynamic team in a fast-paced MSP environment? We are seeking a passionate Service Desk Manager to work on a permanent full-time basis. As a pivotal leader, you will bring your expertise in service desk management to drive exceptional customer service and operational efficiency. This is an excellent opportunity for you to join a dynamic and forward-thinking company that offers ongoing professional growth and development in the ever-evolving field of networking, security and IT infrastructure. The successful candidate will have a strong technical background and be looking to pass on their knowledge and experience to the support team to drive development and great customer experienceKey responsibilities: Leadership and Team Management:Lead, mentor, and develop a team of IT service desk technicians.Conduct regular team meetings and provide feedback.Manage training and development plans for teamOperational Management:Oversee day-to-day operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests.Manage inbound support and monitoring queues, perform initial triage and direct the team in an effective mannerMonitor key performance indicators (KPIs) and service levels to ensure compliance with SLAs.Incident and Problem Management:Act as the escalation point for complex or high-priority incidents.Collaborate with other IT teams to resolve recurring issues and minimise downtime.Lead post-incident reviews and root cause analysis to prevent future incidents.Manage escalation processes to engineering teams to meet SLA's.Identify trends and implement measures to improve network stability.Process Improvement:Identify opportunities for process improvements and implement best practices.Stay updated with industry trends and integrate new technologies and methodologies where appropriate.Customer Service:Ensure a high level of customer satisfaction by managing the user experience throughout the service request lifecycle.Collect and analyse user feedback to improve service delivery in conjunction with the Quality Manager.Communicate effectively with users, keeping them informed of progress and providing timely updates.Reporting and Documentation:Prepare regular reports on service desk performance, including metrics, trends, and user satisfaction.Maintain accurate records of all incidents, service requests, and changes.Develop and maintain a knowledge base for both users and the service desk team.Strategic Planning:Contribute to the development of the IT strategy and align the service desk with business objectives.Plan for future capacity, including the scalability of the service desk to meet growing demands.Qualifications:Education: Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is a plus.Experience:5+ years of experience in IT Support, with at least 2 years in a supervisory or managerial role.SkillsProvide support and mentorship to techniciansAble to explain technical concepts in a user-friendly mannerHigh level of customer service deliveryStrong critical thinking skills are a mustCultureWe are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration, a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.Hours:This is a full-time position.Before applying please ensure:You must be either an Australian Permanent Resident or Citizen to apply for this role.Successful candidates will be required to undergo a police check and are required to have a clean criminal history. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Service Desk Manager? Do you have customer service experience? Do you have a current Police Check (National Police Certificate) for employment? Have you completed a qualification in ICT? How many years of people management experience do you have? What's your expected annual base salary? What can I earn as a Service Desk Manager
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Service Desk Manager
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) Full time Add expected salary to your profile for insights Steadfast Solutions is seeking an experienced Service Desk Manager for a leading provider of IT Support.Are you ready to lead a dynamic team in a fast-paced MSP environment?We are seeking a passionate Service Desk Manager to work on a permanent...
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Service Desk Manager
vor 2 Monaten
Brisbane, Österreich Steadfast Solutions VollzeitManagement (Information & Communication Technology)Full timeSteadfast Solutions is seeking an experienced Service Desk Manager for a leading provider of IT Support.Are you ready to lead a dynamic team in a fast-paced MSP environment? We are seeking a passionate Service Desk Manager to work on a permanent full-time basis.As a pivotal leader, you will bring...
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Service Desk Manager
vor 1 Monat
Brisbane, Österreich Steadfast Solutions VollzeitManagement (Information & Communication Technology) Full time Steadfast Solutions is seeking an experienced Service Desk Manager for a leading provider of IT Support.Are you ready to lead a dynamic team in a fast-paced MSP environment?We are seeking a passionate Service Desk Manager to work on a permanent full-time basis.As a pivotal leader, you will bring...
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Help Desk Manager
vor 1 Monat
Brisbane, Österreich Compass Group Pty Limited VollzeitDelta Facilities Management delivers asset management, maintenance and construction services. Due to unprecedented growth on our QCH Project in South Brisbane, we are looking for an experienced Help Desk Manager.Responsible for the efficient delivery of Help desk and client interface services, the role will include the requirement to develop and manage help...
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Help Desk Manager
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitDelta Facilities Management delivers asset management, maintenance and construction services.Due to unprecedented growth on our QCH Project in South Brisbane, we are looking for an experienced Help Desk Manager.Responsible for the efficient delivery of Help desk and client interface services, the role will include the requirement to develop and manage help...
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Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich Cognizant VollzeitWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, we engineer modern businesses to improve everyday life because we're...
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Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitWhat makes Cognizant a unique place to work?The combination of rapid growth and an international and innovative environment!This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated...
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Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich St Vincent'S Health Australia VollzeitJob requisition id: JR139499Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to providing compassionate and innovative care, enabling hope for those we...
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Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich St Vincent'S Health Australia VollzeitJob requisition id: JR139499Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to providing compassionate and innovative care, enabling hope for those we...
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Senior Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Ramsay Health Care VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeRamsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunityA great work culture and a friendly supportive team!Brisbane based role at Greenslopes Private HospitalAs a Senior Service Desk Analyst, you...
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Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich St Vincent'S Health Australia Vollzeittime left to apply End Date: December 4, 2024 (25 days left to apply) job requisition id JR139499 Job Description: Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
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Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich St Vincent'S Health Australia Vollzeittime left to apply End Date: December 4, 2024 (25 days left to apply) job requisition id JR139499 Job Description: Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
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It Support Manager
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitHelp Desk & IT Support (Information & Communication Technology) We are a values-driven IT Managed Service Provider, dedicated to supporting small and medium-sized businesses with exceptional IT solutions and client care.With our new in-house help desk, we're building a vibrant, collaborative team that thrives on innovation, commitment, and supporting our...
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Senior Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Ramsay Health Care VollzeitJob no: 575124Work type: Full timeLocation: Corporate Services - QLD MetropolitanCategories: Information TechnologySenior Service Desk AnalystRamsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunityA great work culture and a friendly supportive team!Brisbane based role at...
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Senior Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Ramsay Health Care VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunityA great work culture and a friendly supportive team!Brisbane based role at Greenslopes Private HospitalAs a Senior Service Desk Analyst, you...
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Senior Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunity A great work culture and a friendly supportive team!Brisbane based role at Greenslopes Private Hospital As a Senior Service Desk Analyst, you...
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Team Lead Ict Service Desk
vor 4 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitThe service desk is the first point of contact for resolving incidents and providing ICT services to both internal and external clients.The ICT service delivery team relies on established processes to ensure the consistent and reliable delivery of services for QRO.Your typical day as a Team Lead, ICT Service Desk may include:Providing leadership, coaching...
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Level 2 Service Desk Technician
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitAbout Our Client Our client is a well regarded Government body in Brisbane's CBD.Due to an internal promotion, a vacancy has been created within their highly collaborative IT department.Our client are a values driven organisation who place a high value on development, respect, integrity and teamwork. Job Description The role will involve the following;...
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Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich Cyos Solutions VollzeitApplication closing date: Tuesday, 19 November 2024 • 11:59pm, Canberra time (in Canberra) Estimated start date: Monday, 13 January 2025 Location of work: QLD Working arrangements: It is the AEC's preference that this role be performed from the AEC's Office Length of contract: ASAP until 30 June 2025 Contract extensions: 1x 12 months Security clearance:...
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Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich Cyos Solutions VollzeitApplication closing date: Tuesday, 19 November 2024 • 11:59pm, Canberra time (in Canberra)Estimated start date: Monday, 13 January 2025Location of work: QLDWorking arrangements: It is the AEC's preference that this role be performed from the AEC's OfficeLength of contract: ASAP until 30 June 2025Contract extensions: 1x 12 monthsSecurity clearance: Must...
