Paxus - Technology + Digital Talent | Service Delivery Manager

Vor 2 Tagen

Canberra, Österreich Tideri Jobbörse Vollzeit

Service Delivery Manager
ServiceNow Implementation: Design, configure, and implementation Duration: 12 months + 6 months Extension option Location: Canberra, ACT About the role
Service Delivery Manager to play a key role in transitioning to a new ICT operating model.
This includes developing ITSM processes, driving ServiceNow implementation, embedding continual service improvement practices and ensuring effective software and asset management.

Key Responsibilities
ServiceNow Implementation: Design, configure, and implement ITSM processes and workflows in ServiceNow, including change and release management, aligned with ITIL best practices.
Design and configure ServiceNow forms, enhancing functionality and user experience.
Service Delivery and Team Enablement: Oversee the integration of ITSM processes within the team to ensure alignment with operational goals.
Train and mentor team members on service management processes.
Software and Asset Management: Establish and implement Software Management processes, ensuring compliance, optimisation, and alignment with policies.
Work with procurement to manage ICT software and subscription licensing.
Service Delivery Excellence: Oversee the transition and configuration of ICT services, ensuring alignment with business objectives and government standards.
Vendor Collaboration: Work closely with Managed Service Providers (MSPs) to deliver high-quality ICT services and solutions.
Continual Service Improvement: Drive continual service improvement initiatives post-transition, enhancing IT service management processes and user experiences.
Contribute to the organization's ICT strategy by identifying opportunities for innovation and efficiency in service delivery.
Drive enhancements in documentation, workflows, and service management practices.
Documentation and Governance: Document processes, policies, and workflows to maintain compliance with government and ISO standards.
Collaborate with both internal and external stakeholders to ensure that IT processes are appropriately documented and maintained.
Risk Management: Identify and mitigate potential risks in service delivery and ensure cybersecurity considerations are embedded into all processes.
Team Coordination: Collaborate with internal and external stakeholders to drive project success and maintain high service quality.
Skills and experience
10+ years of experience in IT Service Management and Service Delivery, preferably in a government environment.
Demonstrated expertise in designing and deploying ServiceNow processes and workflow design.
Strong background in software asset management with a focus on compliance and cost optimisation.
Proficiency in ITIL principles and their practical application.
Experience in establishing continual service improvement practices post-transition.
Familiarity with Microsoft 365, ITSM tools, and compliance with Australian government ICT policies is highly desirable.
Proven ability to manage concurrent projects and tasks, with excellent time management skills, and the ability to work to tight deadlines and prioritise to meet conflicting demands.
Proven ability to manage uncertainty and risk.
Strong analytical and problem-solving skills.
The ability to apply attention to detail and the judgement and experience to know when to apply it.
Excellent interpersonal, verbal, written and communication skills and an ability to present and communicate clearly, confidently and concisely.
Proven relationship management, negotiating and influencing skills.
Experience with ICT governance, policy development, and incident management.
Eligibility requirements
Due to the nature of the role, Australian Citizenship with Baseline security clearance is mandatory.

How to apply
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Rashmi Kapse on + 612 6151 9206 or email and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

#J-18808-Ljbffr

  • Service Delivery Manager

    vor 4 Wochen

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Service Delivery Manager ServiceNow Implementation: Design, configure, and implementationDuration: 12 months + 6 months Extension optionLocation: Canberra, ACTAbout the role Service Delivery Manager to play a key role in transitioning to a new ICT operating model.This includes developing ITSM processes, driving ServiceNow implementation, embedding continual...

  • Cloud Architect

    vor 3 Wochen

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Cloud Architect / Technology Architect AWS, Azure, private and hybrid Technology Architects EL1 equivalent12 months with 2x 12 months extension optionsLocation of work: Sydney, Brisbane, MelbourneNV1 Security clearance mandatoryAbout the roleWe are seeking experienced Technology Architects with deep experience in commercial cloud technologies to work in...

  • Sap Fiori And Html Development Specialist

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Ignite your career and drive digital transformation.Join a dynamic team and play a pivotal role in shaping the future of digital service delivery.What we're looking for: We are seeking an experienced SAP Fiori and HTML Development Specialist to lead the development and support of Fiori/UI5 applications across our client's complex SAP landscape.You will be...

  • Service Delivery Manager

    vor 2 Wochen

    Canberra, Österreich Paxus Vollzeit

    Add expected salary to your profile for insights.ServiceNow Implementation: Design, configure, and implementation.Duration: 12 months + 6 months Extension option.About the role Service Delivery Manager to play a key role in transitioning to a new ICT operating model.This includes developing ITSM processes, driving ServiceNow implementation, embedding...

  • Ict Lh Procurement Support Officer

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Location: CanberraWork arrangements: Hybrid after onboardingPAXUS PAYS WEEKLYDuration: 7 MonthsExtensions: 2 x 12 monthsClearance: National Police CheckRESPONSIBILITIES Role will be responsible for, but not limited to:Draft procedural, governance and procurement documentation (with minimal direction);Perform quality assurance on procedural, governance and...

  • Benefits Manager

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Our client is a key regulatory body responsible for upholding quality, safety, and consumer independence in a nationally significant sector.With the sector experiencing significant growth and evolution since its inception, the organisation faces critical challenges that require transformative solutions.To address these, the Australian Federal Government has...

  • Information Management And Records Specialist

    vor 3 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Information Management and Records Specialist Location: Adelaide, Brisbane, Canberra, Melbourne, SydneyWorking Conditions: Hybrid options availableContract Length: 6 months with potential for a 6-month extensionSecurity Clearance: Must hold a current NV1About the Role We are seeking an experienced and motivated Information Management and Records Specialist...

  • Nv1 Systems Engineer

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    We are seeking an experienced Systems Engineer to support the SEA2273 Sub-Program within the ICT Delivery Division of the Department of Defence.This role focuses on managing technical project delivery for Navy platforms and will involve close collaboration with key stakeholders.Key Responsibilities: Develop and execute detailed plans for Navy platforms.Build...

  • Infrastructure Engineer

    vor 4 Wochen

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Our Federal Government client is seeking an experienced Infrastructure Engineer to join their Canberra team.This is a 12 month contract role.This role is open for Australian citizens with the ability to obtain an NV1 security clearance.12 month contract roleCanberra basedHybrid (3 days in office and 2 days WFH)Open to Australian citizens with the ability to...

  • Siebel Infrastructure Engineer

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Siebel Infrastructure Engineer Location: Canberra, Sydney, Melbourne, Brisbane, AdelaideContract Duration: 12 months + potential 12-month extensionAbout the Role: Join a dynamic team to support a large, complex portfolio of work aimed at delivering new and enhanced digital transformation capabilities.As a Siebel Infrastructure Engineer, you will play a...

  • Ux Designer

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Our client is a key regulatory body responsible for upholding quality, safety, and consumer independence in a nationally significant sector.With the sector experiencing significant growth and evolution since its inception, the organisation faces critical challenges that require transformative solutions.To address these, the Australian Federal Government has...

  • Data Engineer

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Our client is a key regulatory body responsible for upholding quality, safety, and consumer independence in a nationally significant sector.With the sector experiencing significant growth and evolution since its inception, the organisation faces critical challenges that require transformative solutions.To address these, the Australian Federal Government has...

  • Sap Abap Developer

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Our Federal Government client is seeking an experienced SAP ABAP Developer to join their Canberra team.This is a 12 month contract with 4x6 months extension option.The successful candidate must be an Australian citizen with the ability to obtain a Baseline clearance.12 months contract with 4x6 month extension option.Australian citizen with the ability to...

  • Business Analyst

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Our client is a key regulatory body responsible for upholding quality, safety, and consumer independence in a nationally significant sector.With the sector experiencing significant growth and evolution since its inception, the organisation faces critical challenges that require transformative solutions.To address these, the Australian Federal Government has...

  • Paxus - Technology + Digital Talent | Cloud Architect / Technology Architect

    vor 53 Minuten

    Canberra, Österreich Tideri Jobbörse Vollzeit

    Cloud Architect / Technology Architect AWS, Azure, private and hybrid Technology Architects EL1 equivalent 12 months with 2x 12 months extension options Location of work: Sydney, Brisbane, Melbourne NV1 Security clearance mandatory About the roleWe are seeking experienced Technology Architects with deep experience in commercial cloud technologies to work in...

  • .Net Developer

    vor 1 Monat

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    .Net Developer Job Overview Work with the federal government department on a range of operations and services to deliver ICT projects using .Net, .Net core, ASP .Net etc.Responsibilities Develop and maintain Azure based web API and Portal applications to support existing legislative reporting requirements, and new regulatory processes.Integrate various...

  • Cost Modeler

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    We are seeking a skilled Cost Modeler to support a key program within our federal government agency client.The role involves developing and managing project cost plans, budgets, and forecasts, ensuring effective financial control and optimal decision-making.Responsibilities include expenditure analysis, financial reporting, procurement documentation support,...

  • Paxus - Technology + Digital Talent | Executive Assistant Officer | Canberra

    vor 1 Monat

    Canberra, Österreich Tideri Jobbörse Vollzeit

    About the Organisation:Founded to provide exceptional value and support to mid to high-level organisations across Australia, this company operates with excellence to provide innovative solutions within the ICT Architecture space.About the Role: This full-time Executive Support Officer role is an exciting opportunity to join our client's team to provide...

  • Solution Architect

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    Our client is a key regulatory body responsible for upholding quality, safety, and consumer independence in a nationally significant sector.With the sector experiencing significant growth and evolution since its inception, the organisation faces critical challenges that require transformative solutions.To address these, the Australian Federal Government has...

  • System Administrator

    vor 2 Monaten

    Canberra, Österreich Paxus - Technology + Digital Talent Vollzeit

    System Administrator Mobile Device Management (MDM) System AdministratorLocation: Canberra, Sydney, Melbourne, Brisbane, AdelaideContract Duration: 12 months + 2 x 12 months extensionWorking Arrangements: FlexibleResponsibilities: Provide technical leadership to a team deploying Intune and related tools for policy deployment, tracking, reporting, and...