Customer Service Specialist
vor 3 Wochen
This is an exciting opportunity to join a dynamic Australian based, ASX listed technology business that provides SaaS solutions to the global automotive industry.
Headquartered in Sydney, Infomedia has led innovation in aftersales technology within global automotive distribution networks for more than 25 years and continues to expand its reach within the three regions in which it operates.
Our aim is to empower our automaker and distribution partners by advancing their profitability, productivity, and customer service experience.
Our unique approach to technology, with a modern integrated SaaS platform, supports more than 220,000 users in 186 countries and opens new opportunities to deliver a comprehensive suite of offerings across multiple customer segments.
Infomedia is one of few global SaaS platform providers in parts, service, data insights and e-commerce to the global automotive industry.
More than 95% of revenue is recurring and over 80% of revenue is generated outside Australia.
With a strong balance and clear strategic direction, the path to growth, organic and via acquisition, is clear.
The Role: The Customer Service Specialist plays a vital role in ensuring customer success and satisfaction for all Infomedia products.
As a member of the APAC Customer Service Team, you will be dedicated to fostering and maintaining high levels of customer satisfaction and strong relationships.
Our goal is to always deliver exceptional service that not only meets but exceeds customer expectations, contributing to the overall success of Infomedia products.
What you'll do: Supporting Customers from APAC markets in all products Product issue resolution Maintaining KPIs to ensure exceptional customer service Improving and maintaining product knowledge Liaising with internal departments to resolve issues Liaising with external partners to troubleshoot and resolve issues Provide and maintain regular status reports to Customer Service Manager on all ongoing tasks Use of tools and software to assist with troubleshooting Outbound campaign calls to existing customers Ad hoc remote training Putting our customers at the centre of everything you do
Key Skills: JIRA and Zendesk knowledge an advantage Experience with supporting SaaS solutions Automotive Industry nice to have Ability to partner effectively with stakeholders Be results driven with an eye on prioritization Have a strong customer focus Good communication style
Culture and Benefits: Here at Infomedia we take our team members and our service very seriously.
We live by our core values of Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane.
We work hard but we play hard too.
We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.
Please note that you must have full Australian working rights to be eligible for this role, and only candidates who meet the above criteria will be contacted.
Infomedia is an equal opportunity employer and welcomes all qualified applicants.
Infomedia does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
#J-18808-Ljbffr
-
Customer Service Specialist
vor 2 Wochen
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJoin an organisation that makes a difference! We are recruiting a number of CustomerSpecialists for an organisation that provides Plan Management and Support Services to NDIS participants, their families, and carers across . a team whose is to help, empower and provide the best level of service to its members. are the first point of for their members and...
-
Customer Service Specialist
vor 3 Wochen
Melbourne, Österreich Infomedia Limited VollzeitThis is an exciting opportunity to join a dynamic Australian based, ASX listed technology business that provides SaaS solutions to the global automotive industry.Headquartered in Sydney, Infomedia has led innovation in aftersales technology within global automotive distribution networks for more than 25 years and continues to expand its reach within the...
-
Customer Service Specialist
vor 2 Wochen
Melbourne, Österreich Liberty Financial Pty Ltd VollzeitJob Category: Banking and Financial ServicesAbout LibertyHelping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional...
-
Customer Service Specialist
vor 2 Wochen
Melbourne, Österreich Liberty Financial Pty Ltd VollzeitJob Category: Banking and Financial ServicesAbout Liberty Helping people is in our DNA.As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial.We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional...
-
Customer Service Specialist
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitJob Category: Banking and Financial Services About Liberty Helping people is in our DNA.As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial.We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional...
-
Customer Service Specialist- Bilingual
Vor 4 Tagen
Melbourne, Österreich Frost Bank VollzeitCustomer Service Specialist- BilingualIt's about being real when people need you. Are you someone that loves to lend a hand to others and does so with a kind, approachable attitude?Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions?Do you genuinely enjoy helping people and want to be part of making their...
-
Customer Sales And Service Specialist
vor 2 Wochen
Melbourne, Österreich Telstra Corporation VollzeitCustomer Sales and Service Specialist LocationAustralia (Flexible) Time TypeFull time Posted OnPosted Yesterday Time Left to ApplyEnd Date: November 9, 2024 (29 days left to apply) Job Requisition IDJR-10131040 Employment TypePermanent Closing Date8 Nov 2024 11:59pm Job SummaryAs a Customer Sales and Service Specialist, you are passionate about providing...
-
Customer Services Officer
vor 1 Woche
Melbourne, Österreich 3R Truck Service VollzeitWe're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing companyIf you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is...
-
Shell Card Customer Service Specialist
vor 14 Stunden
Melbourne, Österreich Specsolutions VollzeitShell Card Customer Service Specialist - Viva Energy RetailFull timeThis is an amazing opportunity to work for Viva Energy Retail, Australia's largest single branded mobility and convenience retail network.It's a really exciting time to join with Viva Energy who are growing and diversifying through the recent acquisition of Coles Express and On The Run...
-
Customer Service Officer
vor 1 Woche
Melbourne, Österreich Medhealth Group Vollzeitmlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.We are seeking an enthusiastic and driven Customer Services Officer with prior experience as a skilled customer service administrator or...
-
Melbourne - Customer Experience Specialist
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitWelcome!Please sign in or register with us.Job Description - Melbourne - Customer Experience Specialist (03 VRS) AU-VIC-Melbourne Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products...
-
Customer Service Representative
vor 3 Wochen
Melbourne, Österreich Service Electric Cablevision, Inc. VollzeitPosition: Customer Service RepresentativePlease review the details of the position below and click "Apply" to submit your resume.Date Posted:09/01/2022Job Location:SunburyShift Hours/Job Type:Full-time customer service position in our Sunbury location. Work schedule hours will be Tues.-Fri 10:30am-7:00pm and Saturdays 8:30am-5:00pm.Reports To:Office...
-
Customer Service Specialist, Strategic Accounts
vor 3 Wochen
Melbourne, Österreich Dsv VollzeitIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job area: Customer Service Job Req Number: 85986 Time Type: Full TimeAre you passionate about putting customers first, delivering the best performance, and fostering true...
-
Customer Service Specialist, Strategic Accounts
vor 3 Wochen
Melbourne, Österreich Dsv VollzeitIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job area:Customer ServiceJob Req Number: 85986 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true...
-
Melbourne - Customer Experience Specialist
vor 2 Wochen
Melbourne, Österreich Percepta Llc VollzeitWelcome! Please sign in or register with us.Job Description - Melbourne - Customer Experience Specialist (03VRS)AU-VIC-MelbourneDescription - ExternalThe Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products and...
-
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitRandstad is servicing a State Government agency in the Transport industry to find talented CustomerRepresentatives to join their growing team in their Ringwood and Heatherton branches.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a flexible roster...
-
Customer Experience Specialist
vor 1 Woche
Melbourne, Österreich Asahi Beverages VollzeitApply now Job no: 502224 Work type: Permanent - Full Time Location: Melbourne Categories: Administration & Support Your Impact Asahi Beverages is currently looking to hire a best in class Customer Experience Specialist to join our team based in Southbank, Melbourne.If you are an experienced customer service specialist with a mind for problem solving and a...
-
Customer Experience Specialist
Vor 6 Tagen
Melbourne, Österreich Asahi Beverages VollzeitApply now Job no: 502224 Work type: Permanent - Full Time Location: Melbourne Categories: Administration & Support Your Impact Asahi Beverages is currently looking to hire a best in class Customer Experience Specialist to join our team based in Southbank, Melbourne.If you are an experienced customer service specialist with a mind for problem solving and a...
-
Customer Experience Specialist
vor 1 Woche
Melbourne, Österreich Asahi Beverages VollzeitApply now Job no: 502224 Work type: Permanent - Full Time Location: Melbourne Categories: Administration & Support Your ImpactAsahi Beverages is currently looking to hire a best in class Customer Experience Specialist to join our team based in Southbank, Melbourne.If you are an experienced customer service specialist with a mind for problem solving and a...
-
Melbourne - Customer Experience Specialist
vor 3 Wochen
Melbourne, Österreich Percepta Llc VollzeitWelcome! Please sign in or register with us.Job Description - Melbourne - Customer Experience Specialist (03VRS) AU-VIC-MelbourneDescription - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products...
