Cargo Services Officer

CSD - Cargo Services DeliveryMexico CityCathay PacificApplication Deadline11 Dec 2024Company DescriptionMove Beyond To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can goRole IntroductionCathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team in Mexico City, MX. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. They will ensure the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance. They will provide support to port management to drive service excellence and delivery of the cargo services strategy.OverviewSafety, Security and ComplianceOversee and help ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirementsUndertake quality check programmes established by Head Office and participate in audits as requiredSupport the Emergency and Accident role as requiredMay be designated Operational Duty Holder for the station as requiredCarry out the responsibilities of a local Dangerous Goods Coordinator as per agreed guidelines.E&AEmergency and Accident and Crisis Response responsibilities as requiredKey ResponsibilitiesCustomer ServiceSupport cargo reservations and bookings whilst providing exemplary customer serviceProvide timely vendor notification for on-time and delayed flightsProvide timely shipment status updates to customersHelp to manage Ground Handling Agent performance and provide guidelines and instructionsSupport the established performance targets through operational oversight and participationAdministrative SupportPrepare flight documentation for crew and CustomsCheck and review post flight documentationPrepare post flight reports in a timely and accurate mannerProvide freighter catering uplift and last minute changesCoordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provisionCoordinate and manage cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipmentsCommunicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.Assist with various administrative station tasks such as SAPCoordinate weather diversions at diversion sitesManage diversion of Cathay Pacific Flights when requiredAssist with crew administration and support matters at the portSupport station training activities as requiredSupport station management in supplier supervision and oversight including reporting Ground Handling Agent performance issuesAny other reasonable task as requestedRamp Coordinator (RCO)- note typically for Freighter ports so may not be applicable for every Cargo Services Officer roleMonitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freightersSupervise and ensure aircraft searches required by the Security Program are conducted prior to loadingMaintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo OfficeLiaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of scheduleQuickly resolve issues on the ramp as requiredSupervise and ensure safe operations are maintained at times particularly during loading and unloading of freightersAssess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solutionMonitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized itemsCoordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling OperatorAny other reasonable task as requestedRequirementsAcademic QualificationsCompletion of High School / GED or equivalent combination of education, training, and experience is requiredKnowledge, Skills, Training and ExperienceMinimum 2 years' experience in the cargo industry is an advantageStrong communication skillsNatural customer service orientationAttentive to detailKnowledge of MS Word, Excel and PowerPointMust be able to proficiently communicate in Spanish both verbally and in writing.English Language Proficiency PreferredAdditional RequirementsMust successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offerObtain and retain necessary credentials and clearances (CBP Customs Seal) per local requirementsIt is required to successfully pass safety training examination and receive certification before starting operationsStrong cognitive reasoning and mathematical skills are essentialAbility to inspect and assist in manoeuvring loaded pallets up to 50 lbs frequentlyAbility to manage competing priorities in a fast-paced environment with tight deadlinesComfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditionsMust be able to work a variety of shifts including days, weekends, nights, holidays, and overtime as required based on operational needMust comply with the Company's mandatory COVID-19 Vaccination policyBackground & SecurityCertain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.Employment will require successful completion of a 'Background Check' and 'Drug Free Workplace' testBenefitsCathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.Travel Privileges on Cathay Pacific Airways Global NetworkIf this position requires a uniform, a uniform allowance will be provided.To learn more about Cathay Pacific as a Certified Great Place Employer – Please Click HerePersonal & Application InformationCathay Pacific Airways is an Equal Opportunity (EOE) and Affirmative Action (AA) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: ******.
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