Nuvei Corp | Customer Support Specialist | Sydney
vor 1 Monat
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.
Meet Nuvei , the Canadian fintech company accelerating the business of clients around the world.
Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services.
Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems.
We're dedicated to continually improving our product and providing relentless customer service.
We are always looking for exceptional talent to join us on the journey
Your Mission
We are looking for a Customer Support Specialist who possesses a strong drive for results.
You'll be responsible for a broad range of tasks such as maintaining ongoing customer relationships and networking, administering support programs, contributing to sales, onboarding and training clients, and minimizing churn.
You'll also provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests.
Responsibilities
Deliver an outstanding experience to our merchants through all aspects of customer service/interaction/complaints, enquiry (email, chat, phone) handling and strong follow up with both customers and stakeholders.
Manage Service Level Agreements (SLAs), Operating Level Agreements (OLAs) and compliance requirements with our clients by resolving support tickets in a time-efficient manner.
Troubleshoot merchant issues and requests via phone, email and chat.
Provide the team with new ideas/suggestions in relation to service.
Be trained across other operational teams to provide support, back up, and broaden your own knowledge of Nuvei.
Qualifications
Exceptional customer service mindset, with a history of going above and beyond for the customer.
Helpful attitude towards both our customers and your teammates.
Great attention to detail.
Excellent communication skills, and an ability to liaise with stakeholders at all levels.
Ability to juggle multiple tasks, priorities and work in a strong collaborative environment.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.
The team at Nuvei is comprised of a wealth of talent, skill, and ambition.
We believe that employees are happiest when they're empowered to be their true, authentic selves.
So, please come as you are.
We can't wait to meet you.
Benefits
Flexible working arrangements, with a hybrid office and home setup.
A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity.
Opportunities for career growth, with a focus on internal promotions and employee development.
A global bonus plan recognizing contributions across the organization.
Volunteering programs that allow you to make an impact in the community.
Employee recognition and reward programs acknowledging outstanding performance.
#J-18808-Ljbffr
-
Customer Support Specialist
vor 1 Monat
Sydney, Österreich Nuvei Corp VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
-
Sales Support Specialist
Vor 6 Tagen
Sydney, Österreich Nuvei Corp VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world.Nuvei's modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and...
-
Nuvei Corp | Sales Support Specialist
Vor 2 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.Meet Nuvei , the Canadian fintech company accelerating the business of clients around the world.Nuvei's modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options,...
-
Application Support Specialist
vor 2 Monaten
Sydney, Österreich Nuvei Corp VollzeitSo, who is Till Payments?Till Payments is on a mission to create seamless customer payment experiences globally. Powered by technology, Till's belief is that payments and merchant acquiring should be technology-led, agile and flexible.Till simplifies the way businesses accept payments across online, in-store, mobile, unattended and point of sale systems. The...
-
Sales Support
vor 3 Monaten
Sydney, Österreich Nuvei Corp VollzeitSo, who is Till Payments? An integrated payment solutions provider committed to accelerating growth for businesses around the world.Acquired by the Nuvei Corporation in January 2024, Till's reach has now expanded, tapping into a vast global network to help fuel payment innovation.Today, Till is redefining the payment experience for its merchants and...
-
Content Manager
vor 3 Wochen
Sydney, Österreich Nuvei Corp VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world.Nuvei's modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and...
-
Underwriter
vor 4 Wochen
Sydney, Österreich Nuvei Corp VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
-
Underwriter
vor 4 Wochen
Sydney, Österreich Nuvei Corp VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world.Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
-
Senior Software Engineer
vor 4 Wochen
Sydney, Österreich Nuvei Corp VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world.Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
-
Sales Support
vor 2 Monaten
Sydney, Österreich Nuvei VollzeitSo, who is Till Payments? An integrated payment solutions provider committed to accelerating growth for businesses around the world.Acquired by the Nuvei Corporation in January 2024, Till's reach has now expanded, tapping into a vast global network to help fuel payment innovation.Today, Till is redefining the payment experience for its merchants and...
-
Account Executive
vor 2 Monaten
Sydney, Österreich Nuvei Corp VollzeitSo, who is Till Payments? Till Payments is on a mission to create seamless customer payment experiences globally. Powered by technology, Till's belief is that payments and merchant acquiring should be technology-led, agile and flexible.Till simplifies the way businesses accept payments across online, in-store, mobile, unattended and point of sale systems....
-
Account Executive
vor 2 Monaten
Sydney, Österreich Nuvei Corp VollzeitSo, who is Till Payments?Till Payments is on a mission to create seamless customer payment experiences globally. Powered by technology, Till's belief is that payments and merchant acquiring should be technology-led, agile and flexible.Till simplifies the way businesses accept payments across online, in-store, mobile, unattended and point of sale systems. The...
-
Account Manager
vor 2 Monaten
Sydney, Österreich Nuvei Corp VollzeitSo, who is Till Payments? Till Payments is a division of Nuvei (Nasdaq, TSX:NVEI), focused on creating next-generation payment solutions designed to accelerate business. The payments game is always evolving and Till is staying one step ahead, building world-class technology paired with local service to support customers.As we integrate with Nuvei, we pledge...
-
Nuvei | Sdr Manager | Sydney
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.WE ARE NUVEI.Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world.Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen...
-
Nuvei | Underwriter
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Meet Nuvei , the Canadian fintech company accelerating the business of clients around the world.Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
-
Nuvei | Account Executive | Sydney
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitSo, who is Till Payments?Till Payments is on a mission to create seamless customer payment experiences globally.Powered by technology, Till's belief is that payments and merchant acquiring should be technology-led, agile and flexible.Till simplifies the way businesses accept payments across online, in-store, mobile, unattended and point of sale systems.The...
-
Technical Business Analyst
vor 2 Monaten
Sydney, Österreich Nuvei Corp VollzeitSo, who is Till Payments?An integrated payment solutions provider committed to accelerating growth for businesses around the world.Acquired by the Nuvei Corporation in January 2024, Till's reach has now expanded, tapping into a vast global network to help fuel payment innovation. Today, Till is redefining the payment experience for its merchants and...
-
Underwriter
vor 4 Wochen
Sydney, Österreich Nuvei VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
-
Underwriter
vor 4 Wochen
Sydney, Österreich Nuvei VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world.Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
-
Underwriter
vor 4 Wochen
Sydney, Österreich Nuvei VollzeitThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
