Retail Assistant
Vor 3 Tagen
About the business and the role
Fisher Lane Mobility has a long and committed history in the healthcare industry and will continue to work toward enriching the lives of everyone we work with across our stores in both Abbotsford and Hoppers Crossing as part of the growing Country Care and KCare Healthcare Solutions Group.
We are an innovation company based on family values, passionate about our people and improving the everyday lives of our customers with over 720 staff throughout a wide variety of operations across Australia.
We are looking to recruit an energetic Retail Assistant to join our Abbotsford store.
As the Retail Assistant your primary objective will be to deliver excellence in service within our showroom, creating a welcoming environment for clients and medical professionals.
Your passion for customer service and product knowledge will play a vital role in promoting sales and assisting clients in finding the right solutions.
A National Police Check is required for this position
Benefits
Join a supportive team with long term career potential
Discounted Health Insurance
Employer Paid Parental Leave
Great work life balance - no weekend work
Primary Responsibilities
Uphold company values of Integrity, Respect, Passion, Leadership and Accountability through all interactions with team, customers and key stakeholders
Answer sales enquiries via phone or email within 24 hours
Organise product demonstration and trials identifying and meeting the customers' needs
Quote on equipment from demonstrations, trials, phone or email enquiries within 24 hours
Liaises and work closely with Occupational Therapists, medical professionals, clients and family members to provide solutions to client needs
Delivery and pick up of sales or trialed equipment making yourself available for any further questions the customer may have regarding the products
Generating new sales
Resolves customer complaints by investigating problems, developing solutions, making recommendations to management
Participate in training and development programs
Essential Skills Required
Excellent customer service skills with ability to develop a quick rapport with a diverse range of people
Excellent written and verbal communication skills
Intermediate experience with computers and software programs
Excellent attention to detail and numeracy skills
To comply with state legislation, COVID vaccination records or valid medical exemption will be required to be supplied as part of the application process for this role.
A valid Police check is required for these roles.
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