Tfe Hotels Group | Head Concierge
Vor 2 Tagen
Front Office & Guest Services (Hospitality & Tourism)
Full time
JOIN THE VISIONARIES AT THE EVE HOTEL AS HEAD CONCIERGE Nestled at the edge of Surry Hills, The EVE Hotel is more than just a place to rest your head—it's a canvas for cultural expression, a hub of artistic energy, and your potential new workplace.
Debuting soon, The EVE Hotel is set to redefine luxury with a dash of iconoclasm.
We're not just a hotel; we're a celebration of Sydney's vibrant spirit, a place where art, music, and culinary delights converge to create unforgettable experiences.
Our Mission At The EVE, we're on a quest to craft the most extraordinary Sydney hospitality experience.
We're not content with merely meeting expectations—we're here to shatter them, to surprise and delight our guests at every turn.
From grand gestures to the tiniest details, we're committed to creating moments that linger in the memory long after our guests have bid us adieu.
Picture Yourself at The EVE Imagine being the face of The EVE, a beacon of warmth and sophistication in our urban oasis.
You're not just an employee; you're a curator of experiences, an ambassador of the area's rich cultural tapestry.
Your enthusiasm is contagious, your professionalism impeccable, and your dedication to guest satisfaction unwavering.
As Head Concierge, you will embody the elegance and warmth of our hotel and will be the first point of contact for our guests, playing a vital role in crafting memorable experiences from the very moment they arrive.
In your role, you will:
Oversee the daily operations of the arrival area, ensuring a smooth, efficient, and warm welcome for all guests.
Your commitment to exceptional service ensures every guest's first impression is flawless.Empower your team to manage their functions with passion, professionalism, and dedication to service excellence.Ensure the car park and lobby are always manned and that your team is fully equipped with expert knowledge of local attractions, transport, dining options, and experiences.Be the maestro of anticipation – proactively engaging with guests to uncover their needs before they even ask.
Create experiences that exceed expectations at every turn.Implement and monitor procedures to ensure the safe handling of guest cars and luggage, with all team members trained to maintain these standards at all times.More about you A minimum of 2 years of experience in a luxury hotel or high-end venue, with a strong background in exceptional guest service.High level of confidence in introducing experiences and engaging with guests, coupled with impeccable presentation and grooming.An inspirational leader with a talent for seamless operations and service delivery, along with well-developed administrative skills.Hold a current and valid open Australian driver's license, capable of driving both manual and automatic vehicles.Hold a current and valid Responsible Service of Alcohol competency card and must have full-working rights in Australia.At The EVE, you're not just joining a team—you're becoming part of a close-knit family dedicated to redefining hospitality.
Operated by TFE Hotels, we collectively believe in nurturing talent, fostering creativity, and providing opportunities for growth and development.
After all, when you thrive, The EVE shines even brighter and we know that our success is measured not just by our guests' satisfaction, but by the fulfillment and growth of our team.
Are you ready to be part of something extraordinary?
To work in a place where every day brings new inspiration?
Then it's time to step into The EVE.
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