Medem Group | Customer Experience Manager, Z Software

vor 1 Monat

Sydney, Österreich Tideri Jobbörse Vollzeit

Description About Us
Z Software supports over 1,600 pharmacies across Australia with cutting-edge dispensing and point-of-sale software solutions, paired with exceptional customer service.
Our aim is to revolutionise pharmacy operations for the better.

As a Medem Group solution, we're driving meaningful changes in healthcare.
By joining us, you'll play a crucial role in supporting healthcare professionals to streamline operations and enhance care.

Why This Role Matters
Reporting to the Group Chief Operating Officer, The Customer Experience Manager will lead Z Software's Customer Support Team with a focus on delivering exceptional customer experiences.
This pivotal role focuses on understanding and exceeding customer needs, optimising processes, and continuously enhancing the overall customer journey to ensure satisfaction and long-term success.

What You'll Do
Lead your team: Lead and mentor your team, setting and tracking KPIs to drive results and deliver exceptional customer experiences.
Operational excellence: Manage the day-to-day support, service delivery, team scheduling and issue resolution to enhance operational efficiency and productivity.
Drive customer-focused improvements: Advocate for customers and feedback and data to refine workflows, streamline processes, and enhance the customer journey.
Manage complex queries: Act as the primary escalation point for complex customer issues by working with internal teams to ensure timely and effective resolutions.
Collaborate across teams: Work closely with Sales, Product, and other internal teams to align on customer-first strategies and maintain a unified approach.
Optimise tools and processes: Manage CRM systems (Zendesk, Jira) to track performance, identify trends, and proactively implement improvements to enhance productivity.
What You'll Bring
Leadership experience: 5+ years of managing customer support teams in a SaaS or software environment (healthcare tech preferred).
Customer focus: A collaborative, empathetic approach to enhancing customer experiences.
Problem-solving skills: The ability to identify and address challenges effectively while driving meaningful improvements.
Organisational skills: Proven experience managing in-office and remote teams.
Project management skills: Experience managing customer onboarding projects is a bonus.
Industry knowledge: Knowledge or experience with pharmacy operations is a huge plus.
Ready to Make a Difference?

If you're passionate about leading teams, improving customer experiences, and making an impact in healthcare, we'd love to hear from you.
Apply now and help us empower pharmacies to deliver better care.

Role Type #J-18808-Ljbffr

  • Customer Experience Manager, Z Software

    vor 1 Monat

    Sydney, Österreich Z Software Vollzeit

    Z Software supports over 1,600 pharmacies across Australia with cutting-edge dispensing and point-of-sale software solutions, paired with exceptional customer service.Our aim is to revolutionise pharmacy operations for the better.As a Medem Group solution, we're driving meaningful changes in healthcare.By joining us, you'll play a crucial role in supporting...

  • Customer Experience Manager, Z Software

    vor 2 Monaten

    Sydney, Österreich Z Software Vollzeit

    Z Software supports over 1,600 pharmacies across Australia with cutting-edge dispensing and point-of-sale software solutions, paired with exceptional customer service.Our aim is to revolutionise pharmacy operations for the better.As a Medem Group solution, we're driving meaningful changes in healthcare.By joining us, you'll play a crucial role in supporting...

  • Customer Experience Manager, Z Software

    vor 1 Monat

    Sydney, Österreich Medem Group Vollzeit

    DescriptionAbout Us Z Software supports over 1,600 pharmacies across Australia with cutting-edge dispensing and point-of-sale software solutions, paired with exceptional customer service.Our aim is to revolutionise pharmacy operations for the better.As a Medem Group solution, we're driving meaningful changes in healthcare.By joining us, you'll play a crucial...

  • Customer Experience Manager, Z Software

    vor 1 Monat

    Sydney, Österreich Medem Group Vollzeit

    DescriptionAbout Us Z Software supports over 1,600 pharmacies across Australia with cutting-edge dispensing and point-of-sale software solutions, paired with exceptional customer service.Our aim is to revolutionise pharmacy operations for the better.As a Medem Group solution, we're driving meaningful changes in healthcare.By joining us, you'll play a crucial...

  • Customer Onboarding Coordinator

    vor 4 Wochen

    Sydney, Österreich Z Software Vollzeit

    Full timeZ Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.We're known for our market-leading software and exceptional support team, ensuring that pharmacies can focus on delivering the highest level of care to their customers.As a part of the Medem Group, we are at the...

  • Customer Onboarding Coordinator

    vor 3 Monaten

    Sydney, Österreich Medem Group Vollzeit

    Surry Hills, New South Wales 2010, Australia • Full-timeDescriptionWho are we? Z Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.We're known for our market-leading software and exceptional support team, ensuring that pharmacies can focus on delivering the highest level of care...

  • Customer Onboarding Coordinator

    vor 3 Monaten

    Sydney, Österreich Medem Group Vollzeit

    Surry Hills, New South Wales 2010, Australia • Full-timeDescriptionWho are we?Z Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.We're known for our market-leading software and exceptional support team, ensuring that pharmacies can focus on delivering the highest level of care...

  • Customer Onboarding Coordinator

    vor 2 Wochen

    Sydney, Österreich Medem Group Vollzeit

    Add expected salary to your profile for insightsZ Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.We're known for our market-leading software and exceptional support team, we ensure that pharmacies can focus on delivering the highest level of care to their customers.As a part of...

  • Customer Onboarding Coordinator

    vor 2 Wochen

    Sydney, Österreich Medem Group Vollzeit

    Add expected salary to your profile for insightsZ Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.We're known for our market-leading software and exceptional support team, we ensure that pharmacies can focus on delivering the highest level of care to their customers.As a part of...

  • Medem Group | Customer Onboarding Coordinator

    Vor 7 Tagen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Add expected salary to your profile for insights Z Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.We're known for our market-leading software and exceptional support team, we ensure that pharmacies can focus on delivering the highest level of care to their customers.As a part...

  • Software Support Technician

    Vor 4 Tagen

    Sydney, Österreich Royal Nut Company Vollzeit

    Are you ready to transform healthcare with us?Make meaningful impact on healthcareAre you a passionate problem-solver with a drive to make a difference?At Medem Group, we're on a mission to revolutionise healthcare through technology and looking for talented individuals to join our team.We value diversity and believe various perspectives enrich our team and...

  • I-Med | Security Operations Engineer

    vor 4 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Join I-MED as a proactive Security Operations Engineer , responsible for managing day-to-day security operations to protect I-MED's physical and digital assets.You will implement security technologies, tools, and procedures, working with IT, legal teams, and vendors to enhance security measures and ensure regulatory compliance.Key Responsibilities Incident...

  • Customer Onboarding Coordinator

    vor 3 Monaten

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Surry Hills, New South Wales 2010, Australia • Full-time Description Who are we?Z Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.We're known for our market-leading software and exceptional support team, ensuring that pharmacies can focus on delivering the highest level of...

  • Customer Success Manager

    vor 2 Monaten

    Sydney, Österreich Orbus Software Vollzeit

    As organisations continue to change, we will help them to make intelligent decisions and consolidate technologies, processes and data through clarity and innovation; making their tech universe a more simple place to understand, manage and traverse. Driven and developed by our community of 250+ passionate people united by one overall mission... to Architect...

  • Customer Success Manager

    vor 2 Monaten

    Sydney, Österreich Orbus Software Vollzeit

    As organisations continue to change, we will help them to make intelligent decisions and consolidate technologies, processes and data through clarity and innovation; making their tech universe a more simple place to understand, manage and traverse. Driven and developed by our community of 250+ passionate people united by one overall mission... to Architect...

  • Implementation & Support Coordinator

    vor 4 Wochen

    Sydney, Österreich Medem Group Vollzeit

    DescriptionWho are we?At Medi-Map, we're transforming how medication is managed, putting patient outcomes and healthcare efficiency at the forefront. Our mission is simple yet powerful: to build an innovative shared care medication management platform that leads to better health outcomes for everyone. By leveraging cutting-edge technology, deep healthcare...

  • Customer Experience Manager, Sydney

    vor 1 Monat

    Sydney, Österreich Cisco Systems, Inc. Vollzeit

    What You'll DoAs a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...

  • I-Med | Infrastructure Engineer

    vor 4 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    We are seeking an experienced IT Infrastructure Engineer to take ownership of our Airlock Digital environment and lead efforts in server patching to mitigate vulnerabilities and enhance our security posture.As an Infrastructure Engineer, you will ensure secure, stable, and efficient operational infrastructure by managing technical architecture,...

  • Software Support Technician

    Vor 4 Tagen

    Sydney, Österreich Royal Nut Company Vollzeit

    Are you ready to transform healthcare with us?Make meaningful impact on healthcareAre you a passionate problem-solver with a drive to make a difference?At Medem Group, we're on a mission to revolutionise healthcare through technology and looking for talented individuals to join our team.We value diversity and believe various perspectives enrich our team and...

  • Guest Experience Agent

    vor 1 Monat

    Sydney, Österreich The Star Ent Group Vollzeit

    Guest Experience Agent - Customer ExperienceApply now Job no: 531928Work type: Permanent Full TimeLocation: SydneyCategories: Guest Experience The Star Entertainment Group (TSEG) is a publicly listed company on the ASX.Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the...