Product Design Chapter Lead

We're looking for an experienced Lead Designer to take full ownership of Medibank.com.au's product design, leading a team of designers to deliver an excellent digital experience for over 4 million monthly visitors.
As we undergo an exciting transformation of our website and Design Language System (DLS), you'll have a unique opportunity to shape and define the creative direction, vision, user experience, and e-commerce strategy.

You'll oversee product design across multiple multidisciplinary squads while also staying hands-on with your own squad.

As a key member of our Product Design leadership team, you'll play a crucial role in driving our digital strategy, elevating design practices across the organisation, and contributing to a positive, collaborative design team culture.
You'll help shape an environment where creativity, growth, and innovation thrive.

You'll be backed by a supportive and dedicated digital leadership team that's committed to clearing obstacles and setting you up for success.
Along with this strong backing, you'll have access to top-tier tools and hardware, including but not limited to: MacBook Pros, Figma, Usertesting.com, and Miro, to help you do your best work.

The Product Design Team
At Medibank, Product Design spans the entire design process, from uncovering user needs through research to crafting exceptional visual and interaction design.
Our approach is centred around putting people first, and we value collaboration across disciplines to learn from one another and continuously improve.

You'll be joining and helping to lead a talented team of over 18 designers, each bringing their own unique skills and creativity to the table.

Beyond the core team, you'll also collaborate with a broader community of diverse peers who share the same passion for making a positive impact on the health of everyday Australians.
Together, this group brings a wide range of perspectives, backgrounds, and a collective enthusiasm for human-centred problem-solving.

While we've embraced async ways of working but make an effort to come into the office once a week to connect as humans and more broadly.
(also to enjoy our brand new office)
About the role?

This is a key position within the Product Design Leadership team, with a primary focus on ecommerce for our retail, corporate, and other insurance product customers.
You'll collaborate closely with your design peers to create a seamless, end-to-end customer journey.

On a typical day, you'll collaborate with cross-functional teams on strategy, align designs and teams with our vision and information architecture, and explore best practice patterns to enhance our Design Language System (DLS).

On the fun side, it's not all serious business—we make time for creativity and team bonding.
You'll have the chance to explore the latest industry trends and new tools like Figma, collaborate in brainstorming sessions with the team, and participate in engaging activities that strengthen our connections.
We place a strong emphasis on team building and fostering a collaborative, enjoyable work environment.

Your impact as a people leader
Provide caring, people-first leadership for the designers under your care, fostering growth, collaboration, and development within the broader team.
Act as a pillar of support for your team, deeply invested in their growth and career development.
Mentor and guide designers, helping them build confidence, expand their skills, and navigate challenges.
Cultivate a strong, supportive team culture that prioritises trust, collaboration, and individual growth, ensuring that each team member feels valued and empowered to do their best work.
Be a role model by supporting fellow designers in advocating for best practices and design solutions within their squads, ensuring their voices are heard throughout product development.
Lead the ongoing improvement and evolution of design processes, governance, and infrastructure to enhance team performance and efficiency.
Shape the team's roadmap by offering insights from a user-centred perspective and guiding them toward achieving measurable, impactful goals.
Your impact on Design excellence and leadership
Take hands-on responsibility for ensuring design quality, cohesion, and innovation across all Responsive Web Product Design.
Advocate for design and user experience practices across the organisation, taking time to engage with stakeholders, guiding them through the value of design-centred approaches, and fostering a shared understanding and appreciation for user-focused solutions.
Collaborate with product and technology counterparts to define and drive the design vision for your area, while ensuring seamless integration of all Medibank products.
Diagnose and address design challenges, continuously refining your approach to enhance the user experience and deliver high-impact solutions.
You have
A portfolio showcasing a strong track record in ecommerce UX, Design Language Systems, and related research activities, along with a solid understanding of front-end technologies, CMS, and SEO.
A sharp eye for combining beautiful visual design with thoughtful, user-centred experiences.
6+ years of experience in Product/UX design (or equivalent).
3+ years in a hands-on design leadership role, or the ability to demonstrate equivalent leadership impact on large-scale projects.
Anything else?

You have a growth mindset, are well-organised, and excel at balancing the delivery of impactful work with a strong focus on achieving meaningful outcomes.
You approach challenges with creativity, optimism, and a sense of humour.
You're not afraid to think outside the box when it comes to problem-solving.
While you follow the design process, you're always open to trying new approaches, leveraging your growth mindset to be experimental and innovative.
You role model respect, empathy, and kindness in how you work and collaborate.
We value growth and potential, so even if you don't meet every requirement or come from a diverse background, we encourage you to confidently apply.

Imagine working with us
We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction.
And that's why we're reinventing work.

Imagine a workplace where work didn't feel like work.
A workplace where you could shape when and where you work to have more impact.
Where flexible working isn't a buzzword, it's a reality.

Imagine a workplace that helps you and your family thrive.
Where connection, personal development and health and wellbeing are front of mind.
Learn more about our benefits here.
To learn more about our benefits go to
For you, work should help you Live Better.
It should bring you fulfillment and joy.
And with Medibank, it could.

Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better.
To learn about our commitments, employee experiences, and benefits, go to
We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals.
For any adjustments or alternative formats during the recruitment process, please contact us at
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