Senior Implementation Project Manager
vor 1 Monat
BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
Senior Implementation Project Manager Sydney, Australia Summary BigCommerce is disrupting the eCommerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce is a thriving global SaaS company and has been named a "Best Place to Work" in multiple offices We are looking for a Senior Implementation Project Manager. In this role, you will use your unparalleled project management skills to work with our clients on bringing their business ecosystems into the BigCommerce fold. The right candidate will possess strong executive client relationship skills, the ability to communicate complex concepts to a wide audience, and the ability to help clients achieve launch milestones and build best in class stores for the ever-growing and diverse world of Enterprise and Mid-Market eCommerce.
What You'll Do Own developing and delivering project plans and gathering business requirement documents to lead clients and partners to a successful launch within scope and on scheduleWork with some of BigCommerce's largest and most complex clientsMaintain comprehensive ownership of the client onboarding experience by coordinating partnership with all professional services teams contracted on projectsCollaborate with third parties engaged with BigCommerce projects, including client partners, project managers, developers, technical partners and executives in Enterprise and Mid-Market client organizationsEnsure internal stakeholders, up to and including our executive leadership team, are kept informed of major project risks and developments, and are engaged as necessary to ensure client needs are effectively represented and prioritizedOvercome client obstacles by facilitating communication and advocacy with internal product teamsMonitor and escalate client support requests as needed to ensure appropriate resolutionManage and execute a solution-oriented cross-sell pipeline of opportunities for your project portfolioProvide best in class service reflected by client satisfaction survey scores and contribute to high Enterprise client retention ratesPerform other duties and assignments as requiredMentorship and development of Associate and Mid-Level Implementation Project ManagersWho You Are Bachelor's degree or equivalent experience required. A focus on computer science, business, management information systems, or organizational behavior related field preferredPMP or equivalent certification, or equivalent experience requiredWritten and verbal fluency in the English language is required5+ years of experience in client implementation or project management within a fast-paced technical environment requiredHave excellent written/verbal communication and client relationship skills, and experience communicating and negotiating with executive level decision makers and buyersMust have experience in eCommerceSaaS experience preferredHTML, CSS, API or object-oriented coding experience preferredDiligent time managementProficient in Google/Microsoft Office and Microsoft Project, Smartsheets, LucidChart, Wrike or equivalent Project Management Information System (PMIS)Able to work well with technical and non-technical team members at various levels ranging from support to developmentBe confident and provide feedback to management that results in greater efficiencyAn ability to be flexible as well as a strong aptitude to adjust to change
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