Buscojobs | Senior Frontend Engineer
Vor 6 Tagen
Senior Frontend Engineer - User Help Experience
Full-time Recruitment type: Permanent Join the team redefining how the world experiences design.
Where and how you can work
Our flagship campus is in Sydney.
We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide.
You have choice in where and how you work.
If you want to work in the office, at home, or a bit of both, it's up to you.
What you'd be doing in this role
Building efficient and reusable front-end abstractions and systems Working closely with stakeholders and designers to create world-class support experiences Collaborating within and across teams to create holistic solutions Identifying and improving practices and methodologies for front-end engineering Finding opportunities for cross-team collaboration to work on new ideas and improvements Empowering and mentoring other engineers You'll take ownership of a rapidly growing domain that captures customer feedback, harnesses user research, and creates insights with teams across Canva while closing the loop with users when their issues have been solved.
You will work closely with other team members to build solutions that help users get back to designing quickly by self-solving their issues and, if needed, handing them over to support agents smoothly.
You will gain hands-on experience writing reusable code and technical documentation to build intuitive user and staff-facing experiences.
You will lead and contribute to projects, discover opportunities, and drive experiments.
This is an exciting opportunity for an experienced engineer who knows how to communicate well and design systems and components that balance simplicity and flexibility.
You're probably a match if
You can write performant, reusable code for UI components, including appropriate testing You enjoy working collaboratively with team members, communicating effectively, and taking ownership of projects and outcomes You've perfected the balance between big-picture thinking and nailing the details You're excited by the opportunity to contribute to a rapidly growing and critical function of Canva and improve the help experience for millions of people around the world About the team
The User Help Experience group wants your help to empower every user to instantly solve their issue or answer their question as we scale our way to support 1 billion users.
The Support Profile & Pathways team delivers an exceptional customer experience by building innovative self-help tools, creating streamlined user experiences, developing scalable systems, capturing and sharing customer insights, and working closely with the AI Assistant and Help Center teams.
Come and join us if you enjoy:
Continuously experimenting with and deploying AI technologies to address user problems effectively Creating innovative and enjoyable experiences that help large numbers of users solve problems and get back to designing as quickly as possible A positive, supportive culture where team members are keen to lean in, collaborate, and celebrate success together Collaborating closely with peers across disciplines including data, ML / AI, product, and design to problem-solve and iteratively improve experiences.
But don't just take our word for it, check out what Software Engineer - Abbie Wade has to say about working in Engineering at Canva:
The challenges that I am solving do not have a known solution, which means I get to create and innovate each day.
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too.
We also offer a stack of benefits to set you up for every success in and outside of work:
Equity packages - we want our success to be yours too Inclusive parental leave policy that supports all parents & carers An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more Flexible leave options that empower you to be a force for good, take time to recharge and support you personally Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
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