Customer Success Associate
vor 4 Wochen
Who are Heidi?
Heidi is on a mission to half the time it takes to deliver world class care.
We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernize documentation.
Tomorrow, we'll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work
Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it.
We achieve in 6 months what it takes our competitors 4 years to do.
We've raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK.
We are seeking a proactive Customer Success Associate to join our dynamic Sydney team as we move into hyper growth
What you'll do:
Implement Projects: Co-ordinate the onboarding of new clinics and enterprise clients, ensuring seamless integration of Heidi's tools into their workflows.
Onboarding & Training: Guide new users through setup, providing tailored training sessions and resources.
Drive Customer Adoption: Develop strategies to increase user engagement and satisfaction, fostering long-term relationships.
Enhance Retention: Implement initiatives that promote continued use and love for Heidi's products among clinicians.
Ongoing Customer Engagement: Conduct check-in calls with customers, offering ongoing support, resources, and best practices to enhance their confidence and proficiency in using Heidi
Accelerate Growth: Deliver with a growth mindset, using strong business acumen to identify opportunities that benefit the customer.
Improve Systems: Each interaction will consider Customer Success with a holistic view of the company direction and needs of our customers.
Troubleshooting: Resolve technical issues, collaborating with the support team for complex problems.
Feedback Collection: Gather insights from users to inform product improvements and enhance support strategies.
Documentation: Maintain and update user guides, FAQs, and support materials.
Reporting: Compile reports on user engagement and satisfaction to inform decision-making.
What we will look for:
Educational Background: Pursuing or recently completed a degree in Healthcare, Computer Science, Business, Health Informatics, or related field; or 2+ years of experience in customer solutions within tech, healthcare innovation, or business consultancy.
Project Management Skills: Interest or experience in leading projects and coordinating teams.
Communication Skills: Excellent verbal and written communication with the ability to convey complex ideas simply.
Organisational Abilities: Strong multitasking skills with meticulous attention to detail.
Problem-Solving Mindset: Analytical thinker with a customer-centric approach.
Technical Proficiency: Familiarity with CRM systems and support platforms is a plus.
Self-Starter: Highly motivated, able to work independently, an obsession to learn.
At Heidi, we value drive and a passion for learning.
If you don't meet every requirement but are excited about the role, we encourage you to apply.
We want individuals who are eager to grow with us.
What do we believe in?
We create unconventional solutions to difficult problems and we build them fast.
We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
We are relentless owners, we take full accountability for our work, embracing victories and setbacks.
We are clinical inventors , guided by an unwavering moral compass and grounded in data-driven truths.
We are humble winners , pursuing success with a stoic determination while remaining warm and humble with each other in victory.
We are confident explorers , welcoming uncertainty with open arms; thriving in uncharted territories and excelling in low-context environments.
Why you will flourish with us ?
Flexible work with a 50% hybrid environment
Additional paid day off for your birthday and wellness days
Full gym access in our Melbourne location and Sydney TBC..
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career
#J-18808-Ljbffr
-
Customer Success Associate
Vor 7 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitAs a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts.Associates follow a well-defined methodology to...
-
Customer Success Associate
vor 3 Wochen
Sydney, Österreich Datadog VollzeitAs a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology...
-
Associate Customer Success Manager
vor 4 Wochen
Sydney, Österreich Lifeworks VollzeitAssociate Customer Success ManagerApply locations Sydney, New South Wales, AustraliaPosted on Posted YesterdayJob Requisition ID R-17219TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future...
-
Customer Success Associate
vor 1 Monat
Sydney, Österreich Heidi Health VollzeitWho are Heidi? Heidi is on a mission to half the time it takes to deliver world class care.We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.Today, we have a suite of tools that modernize documentation.Tomorrow, we'll...
-
Senior Customer Success Associate, Fund Operations
vor 2 Wochen
Sydney, Österreich Automic Group VollzeitSenior Customer Success Associate, Fund OperationsPosted: 18/11/2024Closing Date: 20/12/2024Job Type: Permanent - Full TimeLocation: SydneyAbout UsAutomic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a...
-
Associate Customer Success Manager
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAssociate Customer Success Manager Apply locations Sydney, New South Wales, Australia Posted on Posted Yesterday Job Requisition ID R-17219 TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the...
-
Senior Customer Success Associate, Fund Operations
vor 2 Wochen
Sydney, Österreich Automic Group VollzeitSenior Customer Success Associate, Fund OperationsPosted: 18/11/2024Closing Date: 20/12/2024Job Type: Permanent - Full TimeLocation: SydneyAbout UsAutomic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors.We provide a...
-
Customer Success Associate
Vor 5 Tagen
Sydney, Österreich Ownhome VollzeitThis is a Customer Success Associate (Homebuying) role with one of the leading companies in AU right now -- OwnHome -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at OwnHome Join the Home Buying Team and embark on a mission to guide customers into their dream homes!At...
-
Sydney, Österreich Tideri Jobbörse VollzeitSenior Customer Success Associate, Fund Operations Posted: 18/11/2024 Closing Date: 20/12/2024 Job Type: Permanent - Full Time Location: Sydney About UsAutomic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors.We provide a...
-
Sydney, Österreich Automic Group VollzeitCustomer Success Associate, Fund Operations | Entry-levelPosted: 18/11/2024Closing Date: 13/12/2024Job Type: Permanent - Full TimeLocation: SydneyAbout UsAutomic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a...
-
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Success Associate, Fund Operations | Entry-level Posted: 18/11/2024 Closing Date: 13/12/2024 Job Type: Permanent - Full Time Location: Sydney About UsAutomic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors.We provide...
-
Sydney, Österreich Automic Group VollzeitCustomer Success Associate, Fund Operations | Entry-levelPosted: 18/11/2024Closing Date: 13/12/2024Job Type: Permanent - Full TimeLocation: SydneyAbout UsAutomic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors.We provide a...
-
Associate Customer Success Manager
vor 2 Monaten
Sydney, Österreich Yotpo VollzeitIf you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo.We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.Think loyalty programs, SMS and email marketing, subscriptions, and reviews—it's what we do best.Plus, we've got more tricks up our sleeve.With...
-
Associate Customer Success Manager
vor 2 Monaten
Sydney, Österreich Yotpo VollzeitIf you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo.We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.Think loyalty programs, SMS and email marketing, subscriptions, and reviews—it's what we do best.Plus, we've got more tricks up our sleeve.With...
-
Associate Customer Success Manager
vor 2 Monaten
Sydney, Österreich Lifeworks VollzeitTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is...
-
Associate Customer Success Manager
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitTELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is...
-
Client Success Associate
vor 1 Monat
Sydney, Österreich Gartner VollzeitDescriptionAbout the role: The Client Success team is a critical component of Gartner's goal to help clients to achieve their mission critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving...
-
Client Success Associate
vor 1 Monat
Sydney, Österreich Gartner VollzeitDescription About the role: The Client Success team is a critical component of Gartner's goal to help clients to achieve their mission critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving...
-
Client Success Associate
Vor 7 Tagen
Sydney, Österreich Gartner VollzeitAbout the role: The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives...
-
Client Success Associate
Vor 7 Tagen
Sydney, Österreich Gartner VollzeitAbout the role: The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives...
