Service Desk Engineer
Vor 6 Tagen
The Service Team Level 1 role sits within our Service Team and reports to the Service Manager.As a Service team member, you will understand the demands of the position, be a champion of our vision and values, support team members and deliver outstanding customer service to internal and external stakeholders.
This role is expected to achieve Service KPI's, positively contributing to our managed services with exceptional communication from start to finish.
This role will be expected to provide customer service excellence, support team members and continually improve both yourself and the business through your individual & team contributions.
Provide first point of contact for all incoming support calls and emailsRespond to and resolve tickets within agreed Service Levels Agreements (SLA's)Assist clients with support such as; password resets, account lockouts, remote access issues, hardware and mobility break fix, configuration issues, IT troubleshooting, software installations, hardware installations and setup etc.Provide application, network, and infrastructure support for clientsCollaborate and escalate any level 2/3 issues to the Senior System Administrators/SME Specialists, Team Lead or Service Manager within a twenty minute timeframeDeliver high quality and timely levels of service to clients by providing excellent customer serviceEnter all ticket and time entries into the Netier CRM Database (ConnectWise)Maintenance of the CRM Database and ensuring all clients and ticket information is up to dateEnsuring that quality of service to clients is maintained by providing excellent customer service to a variety of clientsDesired Skills and ExperienceQualifications:Any relevant qualifications to technology and/or leadershipQualifications in ITIL frameworks and/or project management methodologyExperience:Windows Server management (2008 to 2016)Windows support and troubleshooting knowledge 7-11MS Active Directory/ExchangeVirtualisation – VMware (preferred)/HyperV/AHV(preferred)/KVMExcellent communication, time management and organisationAbility to adapt to a fast paced, changing priorities and technology environmentAttributes:Resilient and takes ownership of accountabilities.Flexible within agreed policy and frameworks with ability to adapt as the organisation evolves.Ability to plan and work to deadlines with excellent attention to detail.Authenticity that engenders trust, and motivates behaviours aligned with Netier values, culture and growth.Team player with the ability to actively listen, process feedback, reflect, learn and help others learn.
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Service Desk Analyst
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Service Desk Analyst
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Service Desk Team Lead
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Service Desk Team Lead
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Service Desk Team Leader
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Canberra, Österreich Digital61 VollzeitThe Digital 61 IT Operations Manager (internal job title), also known as IT Service Desk Team Lead, will be based at one of our client sites, initially in Canberra CBD - Civic.You will also be required to reach back to the head office based in Fyshwick.To be considered for this opportunity, you will need to maintain an AGSVA Baseline security clearance and...
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Service Desk Team Leader
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It Service Desk Team Lead
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Service Desk Team Leader
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Service Desk Team Leader
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Atturra Limited | Service Desk Analyst
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