Service Administrator
vor 1 Monat
We are looking for a talented Service Administrator to coordinate and schedule customer repairs for our automotive and industrial customers based in our Mount Isa branch.
In this role, you will make an impact in the following ways: Serve as first point of contact with customers, developing positive relationships with key customers.
Assess customer needs and gather pertinent information.
Plan jobs and create work orders, book in trucks or industrial machinery for engine repairs.
Liaise with the customer to keep them updated with progress.
Follow procedures and document required information in the service management system to maintain an accurate record of the work completed.
Liaise with internal stakeholders (mainly technicians, customer account managers, and parts department) to ensure a smooth process from beginning to end.
Submit accurate warranty claims on the first attempt.
Close and invoice jobs in a way that maximizes profit on each one.
To be successful in this role you will need the following: Demonstrated technical experience in Automotive or Industrial application is preferred.
3 plus years of experience in a similar role is preferred.
Experience in delivering first-class customer service.
Demonstrate care and attention to detail.
Confident with Microsoft Office suite and working across different databases and systems.
A self-starter who is happy to be the go-to person for the team.
Positive, upbeat attitude and ability to pick up things quickly.
Strong work ethic and result orientation.
Works well in a small group of people.
Compensation and Benefits Participation in an annual variable compensation (bonus) program.
Salary continuance insurance.
Discounts with select private health insurance, PC software/hardware, and a range of vehicles.
Annual remuneration reviews.
Safety equipment/PPE and uniforms provided.
A range of personal and professional benefits.
Our culture believes in POWERING YOUR POTENTIAL.
We provide global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.
That's what #Life At Cummins is all about.
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
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Service Administrator
vor 1 Monat
Mount Isa, Österreich Cummins VollzeitWe are looking for a talented Service Administrator to coordinate and schedule customer repairs for our automotive and industrial customers based in our Mount Isa branch.In this role, you will make an impact in the following ways: Serve as first point of contact with customers, developing positive relationships with key customers.Assess customer needs and...
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