Mecca Bourke Street- Flagship Operations Manager
vor 1 Monat
MECCA Bourke Street- Flagship Operations ManagerManagement - Store (Retail & Consumer Products)
Full time
Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience.
Our goal has remained the same since the beginning - to help our community look, feel, and be their best.
Now, after almost 27 years in the making, we are launching one of the biggest beauty destinations in the world.
At 4000sqm, our new Bourke St Flagship will not only be the largest of our 100+ stores, it's also set to become a landmark destination for the city, and a total beauty wonderland for all who visit.
The Flagship Operations Manager will drive efficient and organized operations of the store, ensuring top-tier presentation and stock availability for an unparalleled shopping experience.
They will lead and mentor our operations team to uphold MECCA's exceptional customer experience standards, driving success through innovative strategies and a commitment to excellence.
Day-to-day responsibilities: As a Flagship Operations Manager, you will work on a full-time basis.
This may include shifts across late night and weekend peak trade.Manage end-to-end planning of how to deliver operations best practice across visual merchandising, inventory management, stock availability, testers, consumables, packaging and supplies as part of regular trade, flagship specific activations and major events in store.Lead by example and foster a culture of excellence and continuous improvement within the team to challenge the 'status quo', by guiding the team, developing their skills, and helping them to reach their full potential.Collaborate with the Marketing team and Visual Merchandising Manager to implement flagship visual merchandising standards and create a truly unique and elevated customer experience across all categories.Develop a clear action plan framework to achieve store KPI targets, aligning operational, customer, team, and financial goals with commercial benchmarks.Lead by example to foster a safety culture, enforce protocols, conduct inspections, guide the loss prevention team, monitor training, and ensure compliance for risk mitigation and security.What you'll bring to the role: Extensive retail management experience, particularly in large scale operations, large teams and process implementation.Extensive stock and inventory management experience.Strong commercial skills, with the ability to autonomously make decisions in line with strategic objectives.A pursuit of operational effectiveness with demonstrated back of house experience (highly desired).A genuine care for people, always seeing through the eyes of the customer and team to ensure the best experience.An ability to think big and long-term, and drive change through influencing others.Strong stakeholder management skills, internally and externally.Strong coaching communication style with an ability to lead with empathy in care whilst driving performance.Organisational skills and a proven track record in operating in an agile and dynamic environment.Previous cross-functional or support centre project exposure (highly desired).Life as a Flagship Operations Manager at MECCA: World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a life-time eventsOpportunities to earn more with our monthly performance bonus program.Up to 40% discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.A competitive parental support program.More than skin deep: At MECCA, we're committed to being a force for good – within and beyond the beauty industry.
Through our sustainability program, MECCA M-PACT, we're transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.We believe that beauty has the power to change lives.
Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive.Join us, and together we can make the world over.
To learn more about life at MECCA Brands, please visit our careers page.
Our vision is to be the world's most loved beauty destination, we aspire to be the market leader in retail and online and we pride ourselves on our ability to adapt, innovate and consistently raise the bar.
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