Office Manager
vor 2 Wochen
Office Manager (Workplace Services Lead)South Canberra, ACT, Australia
Company: JLL
What this opportunity involves: The Workplace Services Lead position will report directly into the JAPAC Real Estate and Workplace Services Leadership, located in Salesforce Tower Sydney.
This position will be responsible for the day-to-day workplace services operations for our new Canberra office location.
Assisting with the delivery of Workplace office services programs, including cleaning, snack program, office supplies, facilities management, guest services, and hospitality event onsite support.
This position requires a high level of team collaboration, employee rapport, and well-rounded workplace service excellence.
An Overview of the role: Handle employee interactions with the highest level of hospitality, professionalism, and clear communication, resolving employee queries and concerns.Assist with employee education in relation to the management of all REWS tickets, M&E app, in association with service level agreements and actions carried out as required.Onboard real estate and workplace services vendors with badge access to ensure compliance with SFDC security policies.Oversee deliveries or contractors whilst onsite; issuing work permits in conjunction with building management policies.Manage mailroom operations and incoming deliveries, ensuring effective customer service and communication.
Identify and implement process improvements as needed.Support and partner with the Workplace ANZ Manager on various workplace services alignment on Hospitality meeting and event support as required, company-wide events, and REWS programs.Presence and coverage of the reception welcoming area, providing guest services support.
Assist with the sign-in process of all guests and vendors on site using the Traction GMS (guest management system).Sounds like you?
This is what we are looking for: Minimum 3 years experience in office management in a corporate office/facilities or hospitality environment.Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.
).Self-starter; handles self with minimal supervision and is proactive.Ability to plan, organize, and prioritize workload as required.Ability to establish and maintain cooperative working relationships.Excellent interpersonal communication skills.Must be competent in navigating and learning the internal Salesforce.com applications and programs used.Advanced experience in using Gmail and associated Google suite applications or MS Office equivalent.
Proficiency in Quip, Workday, Facilities ticketing, Website management, and Visitor check-in management systems.Customer service and hospitality vocational qualification experience preferred.Must have a great can-do attitude and willingness to complete the job and go the extra mileWhat you can expect from us: As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity and building an inclusive workplace.
Interested candidates, please apply following the link below quoting job reference number LMREQ384303.
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