Customer Experience
vor 1 Tag
About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt.
Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world.
We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East.
We're a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree.
Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Summary Description:As the Head of Customer Excellence, you will oversee the program of work across training, process management, systems and quality to ensure our team delivers exceptional support for our customers.
You will drive continuous process excellence and improvement and collaborate with other leadership roles to execute key initiatives such as new market launches and business integrations.If you thrive in a fast-paced environment, excel at process improvement, and are motivated by the opportunity to innovate and enhance customer experiences, this role is the perfect fit for you.
Duties and Responsibilities:
Oversee the overall quality of customer interactions and agent performance.Drive continuous process excellence and improvement across the customer experience team.Lead the development and execution of comprehensive training programs for all customer-facing staff.Collaborate with other leadership roles (e.g., Collections Lead, Head of Customer Experience) to execute key initiatives, such as new market launches and business integrations.Develop and implement knowledge management systems to ensure high-quality customer interactions.Support customer experience system excellence and continuous improvement.Experience & Skills:
Process Improvement: Expertise in continuous improvement frameworks (e.g., Lean, Six Sigma).Training and Development: Strong ability to design comprehensive training programs.Project Management: Experience managing cross-functional initiatives, especially in new market or business integration contexts.Knowledge Management: Ability to develop knowledge-sharing systems to improve customer service.Collections Expertise: Strong background in voice and digital debt collection.Stakeholder Management: Ability to work with internal and external stakeholders.Leadership: Ability and background in leading teams and leaders to execute on key objectives.Computer literate with proficiency in Google suite and willingness to learn and embrace new systems.Strong self-organisation, decision making and analytical abilities.Creative problem solving skills.Strong detail orientation.
Our benefitsAdaptive working:
We're a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility.Flexible schedules:
As a global team working across timezones, we offer flexible working schedules to ensure you're able to balance work and life.Flexible paid leave:
Our trust-based leave model isn't capped by standard entitlements.
This means you can choose how much leave you take and when you take it, while balancing business needs.Remote work set-up:
Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity.Work from anywhere scheme:
Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country.Gender neutral parental leave:
Our global offering for all new parents includes 16 weeks paid leave.Our benefits packages vary depending on region and role requirements.
Our talent acquisition team will be able to share more during the recruitment process.At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are.
We also believe that bringing diverse individuals together allows us to build better products and a better overall company.
InDebted is an Equal Opportunity Employer.
#J-18808-Ljbffr
-
Customer Engagement Advisor
Vor 6 Tagen
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLEReporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
vor 1 Tag
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLEReporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
Vor 6 Tagen
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
Vor 6 Tagen
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Experience Designer
vor 1 Tag
Perth, Österreich Water Corporation VollzeitAbout the roleAs a Customer Experience Designer, you will join a team of designers, dedicated to helping the business uncover what matters most for our customers in the products and services we deliver.You'll be working closely with all areas of the business; from operations to billing and asset investments to design services that deliver value to our...
-
Customer Experience Designer
Vor 3 Tagen
Perth, Österreich Water Corporation VollzeitAbout the role As a Customer Experience Designer, you will join a team of designers, dedicated to helping the business uncover what matters most for our customers in the products and services we deliver.You'll be working closely with all areas of the business; from operations to billing and asset investments to design services that deliver value to our...
-
Customer Experience Manager
Vor 5 Tagen
Perth, Österreich Frontline Recruitment Group VollzeitGlobal Luxury Bridal Brand!$80k Base Salary with Incentives!Inspirational Training in the USA with ongoing Development & Support!Our client is a global luxury retailer known for delivering exceptional customer experiences in a beautifully designed boutique based in the heart of Leederville.With a strong presence in the high-end market, our client is...
-
Customer Experience Manager
vor 1 Tag
Perth, Österreich Frontline Recruitment Group VollzeitOur client is a global luxury retailer known for delivering exceptional customer experiences in a beautifully designed boutique based in the heart of Leederville. With a strong presence in the high-end market, our client is celebrated for their personalised styling services, attention to detail, and commitment to making every client feel valued.Their...
-
Customer Experience Manager
vor 1 Tag
Perth, Österreich Frontline Recruitment Group VollzeitOur client is a global luxury retailer known for delivering exceptional customer experiences in a beautifully designed boutique based in the heart of Leederville. With a strong presence in the high-end market, our client is celebrated for their personalised styling services, attention to detail, and commitment to making every client feel valued.Their...
-
Customer Experience Manager
vor 16 Stunden
Perth, Österreich Frontline Recruitment Group VollzeitOur client is a global luxury retailer known for delivering exceptional customer experiences in a beautifully designed boutique based in the heart of Leederville.With a strong presence in the high-end market, our client is celebrated for their personalised styling services, attention to detail, and commitment to making every client feel valued.Their...
-
Customer Experience Technician
Vor 6 Tagen
Perth, Österreich Fisher & Paykel Appliances Ltd VollzeitCustomer Experience TechnicianApply locations: Perth, AustraliaTime type: Full timePosted on: Posted 5 Days AgoJob requisition id: REQ-20344The RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage.Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some...
-
Customer Experience Technician
Vor 6 Tagen
Perth, Österreich Fisher & Paykel Appliances Ltd VollzeitCustomer Experience TechnicianApply locations: Perth, AustraliaTime type: Full timePosted on: Posted 5 Days AgoJob requisition id: REQ-20344The Role Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage.Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are...
-
Customer Experience Technician
Vor 3 Tagen
Perth, Österreich Fisher & Paykel Appliances VollzeitThe RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage.Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and...
-
Customer Experience Consultant
Vor 6 Tagen
Perth, Österreich Government Of Western Australia Department Of Health VollzeitUnit/Division: Health Support Services - Customer ExperienceHello, are you… An innovator?A problem solver?A team player?A customer focused thinker?Committed to helping others?Interested in contributing to the health of all Western Australians?This is an exciting time for HSS and we're looking for adaptable, motivated, and resilient people to join our...
-
Senior Customer Experience Specialist
Vor 6 Tagen
Perth, Österreich This Is An It Support Group VollzeitPosted Date: 21 Dec 2024Location:Perth Precinct, WA, AUAt WesTrac, we're made for more of what matters most.More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work-life balance you've always wanted.More development opportunities, with WesTrac's own in-house RTO - 50737, access to your own...
-
Customer Experience Manager
Vor 2 Tagen
Perth, Österreich Environmental Water Solutions VollzeitCustomer Experience Manager - Filters TeamIs 2025 the year you elevate your career and lead a high-performing team?Are you passionate about enhancing the customer experience and making operations run more smoothly?Do you thrive in a collaborative environment where your leadership skills make significant impact?Are you ready to join a company where your...
-
Perth, Österreich Tideri Jobbörse VollzeitThe Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey.The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery.This position offers a great opportunity to influence the Tesla customer experience significantly...
-
Perth, Österreich Tideri Jobbörse VollzeitThe Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey.The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery.This position offers a great opportunity to influence the Tesla customer experience significantly...
-
Perth, Österreich Tideri Jobbörse VollzeitCustomer Experience Technician Apply locations: Perth, Australia Time type: Full time Posted on: Posted 5 Days Ago Job requisition id: REQ-20344 The Role Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage.Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these...
-
Marketing Executive
Vor 6 Tagen
Perth, Österreich Stockland VollzeitWe currently have an opportunity for a motivated Marketing Executive - Customer Experience to join the team at Stockland Baldivis and Harrisdale shopping centres in Perth, Western Australia.To be successful in this role you will implement creative and engaging customer experiences supporting the centre's marketing strategy and plans.You will also partner...
