Service Desk Team Lead
vor 1 Monat
The EmployerWest Technology has been engaged to recruit for an Australian owned MSP with a reputation for being technical specialists, yet friendly, down to earth and enjoyable to deal with.
Founded in 2008, this IT Service provider offers IT support, cloud & data solutions as well as design and consultancy services to a diverse client base throughout Sydney.
The internal culture is underpinned by teamwork, accountability, trust and communication and there is a focus on keeping the fun in work- where there are social activities, team building exercises and flexibility promoted from the Directors down.
The Opportunity Reporting to the Directors, the Service Desk Team Lead will act as the conduit between the delivery team and the client.
This position will manage communication and the working relationship with your clientele, whilst coordinating resources internally ensuring the exceptional and timely delivery of services.
This is a 50/50 split role that will see you perform as an individual contributor for specific project and consulting engagements to keep your skills current.
Some of the key tasks will include:
Lead a team of Service Desk Engineers by providing guidance and support during the delivery of technical support services.Develop an operational plan for the team including allocation of resources.Ensuring efficient use and data integrity of the Service Desk, adhering to SLAs while taking proactive measures for improved performance/efficiency.Supervision of the Service Desk Engineers.
Responsible for the overall health and scorecard of the team.Supervision of dispatching, allocation & scheduling of tickets and workloads.Assist in the management of technical toolsets and integrations.The Successful Applicant Will hold relevant IT qualifications / certifications such as ITIL.Has experience in a supervisory or leadership capacity within an IT Managed Services Provider (MSP).Is familiar with Microsoft products (Active Directory, O365, Microsoft Exchange and Azure).Interpersonally, you are a highly organised individual who is a proactive communicator that can build relationships with both internal and external stakeholders.Sound interesting?
To apply online, please click on the link below.
Alternatively, to discuss this opportunity further, please contact Dean Mumford on 0450 901***.
#J-18808-Ljbffr
-
Lead Service Desk Analyst
vor 1 Tag
Sydney, Österreich West Recruitment Pty Ltd VollzeitEmail: Call: West Sector: TechnologyJob Summary- Salary up to $110,000 + Super- Opportunity to lead and mentor- Penrith LocationJob DescriptionAre you a seasoned service desk professional with a successful track record in the Managed Service Provider (MSP) domain?If so, this opportunity is tailor-made for you.West Technology has partnered with a...
-
Service Desk Manager
vor 1 Monat
Sydney, Österreich Dean Ellis ?? - Rec4Tech | Top Tech Talent VollzeitService Desk Manager | Small MSP | Sydney CBDWhat's in it for You?Be part of a high-performing team led by leaders who invest in your growth and successMake the role your own with opportunities for advancement and career developmentCompetitive salary plus employer-paid certifications and ongoing trainingVibrant team culture with regular social events and a...
-
Service Desk Analyst
vor 4 Wochen
Sydney, Österreich Fujitsu VollzeitService Desk AnalystNorth Sydney locationWe Are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the...
-
Service Desk Analyst
vor 4 Wochen
Sydney, Österreich Fujitsu VollzeitService Desk Analyst North Sydney location We Are Fujitsu We use technology to make happier lives.We are a global leader in technology and business solutions that transform organizations and the world around us.We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the...
-
It Service Desk Team Leader
vor 2 Wochen
Sydney, Österreich Tecala Group VollzeitIT Service Desk Team Leader (IT Managed Services)Full timeTecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.We pride ourselves on our reputation for quality and consistently...
-
Rec4Tech | Service Desk Manager | Sydney
vor 1 Monat
Sydney, Österreich Dean Ellis ?? - Rec4Tech | Top Tech Talent VollzeitService Desk Manager | Small MSP | Sydney CBD What's in it for You?Be part of a high-performing team led by leaders who invest in your growth and success Make the role your own with opportunities for advancement and career development Competitive salary plus employer-paid certifications and ongoing training Vibrant team culture with regular social events and...
-
Service Desk Lead
vor 3 Monaten
Sydney, Österreich West Recruitment Pty Ltd VollzeitCall: West Sector: Technology Job Summary - Offering up to $120k + Super- Penrith area - Parking provided- Growing Australian IT Services Company Job Description About Your New EmployerWest Technology is partnering with a boutique Australian IT services provider that supports a broad range of clients across diverse industries in suburban Sydney.This business...
-
Service Desk Analyst | Sydney, Au
vor 4 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitService Desk AnalystHeritage and People's Choice, Sydney, AustraliaJob DescriptionAbout the role:You will report to the Leader, Corporate Applications Support & Service Desk and be part of a supportive team who provide first point of contact support for employees reporting Technology & Transformation incidents, require assistance with technology related...
-
Service Desk Lead
vor 1 Monat
Sydney, Österreich West Recruitment Pty Ltd VollzeitCall: West Sector: Technology Job Summary - Offering up to $120k + Super- Penrith area - Parking provided- Growing Australian IT Services Company Job Description About Your New EmployerWest Technology is partnering with a boutique Australian IT services provider that supports a broad range of clients across diverse industries in suburban Sydney.This business...
-
Tecala Group | It Service Desk Team Leader
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitIT Service Desk Team Leader (IT Managed Services) Full time Tecala is an award-winning national ICT managed services provider.We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.We pride ourselves on our reputation for quality and consistently...
-
Service Desk Analyst | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitService Desk AnalystHeritage and People's Choice, Sydney, AustraliaJob DescriptionAbout the role:You will report to the Leader, Corporate Applications Support & Service Desk and be part of a supportive team who provide first point of contact support for employees reporting Technology & Transformation incidents, require assistance with technology related...
-
Service Desk Analyst
vor 2 Wochen
Sydney, Österreich Telstra VollzeitEmployment Type: Fixed Term (Fixed Term)Closing Date: 20 Dec 2024 11:59pmJob Title: Service Desk AnalystJob Summary As a Network Technical - Operative, you will assist in the delivery and the provision of technical services, solutions, and support to the networks, infrastructure, applications, products, and services supplied and operated by Telstra.An...
-
Service Desk Engineer
vor 2 Monaten
Sydney, Österreich West Recruitment Pty Ltd VollzeitReference ID: 1147591 Contact: Henry Brosius Email: Call: West Sector: Technology Job Summary - Competitive Salary up to $80,000- Awesome company and team culture- Close to train station and parking on site Job Description About your next opportunityAt West Technology, we are excited to partner with a thriving Aussie company with over three hundred staff and...
-
Service Desk Specialist
vor 3 Monaten
Sydney, Österreich West Recruitment Pty Ltd VollzeitEmail: : 9689 8988West Sector: TechnologyJob Summary- Up to $80k + Super- Defined Career progression & Training programs- Wynyard location - Flexible working arrangementJob DescriptionAbout Your New EmployerWest Technology has been retained to recruit for an Australian owned MSP that is doing some great things in the Sydney market.This business has forged...
-
Service Desk Engineer
vor 2 Monaten
Sydney, Österreich West Recruitment Pty Ltd VollzeitReference ID: 1147591 Contact: Henry Brosius Email: Call: West Sector: Technology Job Summary - Competitive Salary up to $80,000- Awesome company and team culture- Close to train station and parking on site Job Description About your next opportunityAt West Technology, we are excited to partner with a thriving Aussie company with over three hundred staff...
-
Service Desk Analyst
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitJob Title: Service Desk Analyst Location: Homebush West, Australia Work Type: Full Time Categories: Information Technology As Australia's largest retailer of lifestyle products, with nearly 200 stores across Australia, Harvey Norman has been a part of almost every Australian's shopping experience.Our IT Team's core focus is to deliver innovative IT solutions...
-
Fujitsu | Service Desk Analyst | North Sydney
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitService Desk Analyst North Sydney location We Are Fujitsu We use technology to make happier lives.We are a global leader in technology and business solutions that transform organizations and the world around us.We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the...
-
Service Desk Analyst
vor 3 Wochen
Sydney, Österreich Telstra Corporation Vollzeittime left to apply End Date: December 21, 2024 (3 days left to apply)job requisition id JR-10126651Employment TypeFixed Term (Fixed Term)Closing Date20 Dec 2024 11:59pmJob TitleService Desk AnalystJob SummaryAs a Network Technical - Operative, you will assist in the delivery and the provision of technical services, solutions and support to the networks,...
-
Service Desk Specialist
vor 3 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitEmail: Call: 9689 8988 West Sector: Technology Job Summary - Up to $80k + Super- Defined Career progression & Training programs- Wynyard location - Flexible working arrangement Job Description About Your New EmployerWest Technology has been retained to recruit for an Australian owned MSP that is doing some great things in the Sydney market.This business has...
-
Nursing Team Lead
vor 2 Wochen
Sydney, Österreich Lead Group VollzeitNursing Team Leads are crucial in delivering exceptional patient care in Aged Care Facilities.In this role, you will lead a team of healthcare professionals to provide high-quality person-centred care.Key responsibilities include staff leadership, infection control, and operational management.Salary: AUD 120,000 per annumAbout the Role:This is a full-time...
