Night Manager
vor 2 Wochen
The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.
After six years of unwavering commitment to quality, The Calile has achieved global recognition.
For the second year in a row, it has been named one of the World's 50 Best Hotels, and it has also taken home the title of Best in Oceania.The Calile Hotel's mission statement is simple yet ambitious: to deliver the best hotel experience in Australia.
From large gestures to the finest details, we are driven to continually delight our guests.
We strive to deliver an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they wouldn't consider staying anywhere else whenever they next return to Brisbane.We are looking for an experienced Night Manager to join our team.
In this role, you will assume a leadership position during the overnight shift, ensuring smooth operations and a seamless transition from our evening shifts to night and night to day shifts.
The salary for this position is $75,000 plus 11.5% superannuation.About the role:Conduct daily audits of front office and food & beverage operations in adherence to established policies and procedures.Provide accurate and up-to-date financial and yield reports as directed.Manage hotel operations in the absence of the Hotel General Manager and Senior Management Team.Supervise all team members and oversee operations in the absence of department heads.Accurately record guest feedback and promptly implement necessary service recovery procedures.Assist the reservation team in ensuring compliance with hotel-specific Standard Operating Procedures (SOPs).Ensure compliance with accounting practices and processes outlined in hotel-specific SOPs.Collaborate closely with Housekeeping and Maintenance to deliver rooms, products, and services that meet brand standards.Role requirements:Possession of a current RSA certification and, ideally, qualifications such as a degree in Hotel or Hospitality Management.A minimum of 1 year experience in a similar role, with a proven track record of creating memorable experiences for guests.Experience in providing luxury and five-star service in busy medium to large-sized properties.Agility to adapt and prioritise tasks efficiently, ensuring swift resolution of guest requests.Exceptional time management skills and a highly organised approach to tasks.Dedication to delivering outstanding guest experiences, recognising that guests are at the core of everything we do.Benefits:Exclusive discounts in the James Street precinct.Complimentary barista coffee whilst on duty.Uniform dry-cleaning service.Duty Meal provided.Free parking while on night shift.TFE discount on accommodation and food & beverage, both domestic and international.Comprehensive leave policies, including birthday, life, volunteer, and study leave.Inclusive and collaborative working culture that encourages diversity in thinking and idea generation.Opportunity for Growth:As a Calile team member, you'll become part of a close-knit community operating one of Brisbane's busiest hotels.
We aim to meet our customer's needs with honesty, integrity, and care.
The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections.
We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.A Glimpse of The Calile: Instagram
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