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Technician Field Services Aus

vor 2 Monaten

Brisbane, Österreich Cubic Corporation Vollzeit

Business Unit:
Cubic Transportation Systems
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
Job Summary
The Field Service Technician provides front line support of Automated Ticketing Systems and provides a fast response maintenance service to all users throughout the network.
Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks; software rollouts, and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level.
This position typically works under general supervision and direction.
Essential Job Duties and Responsibilities

Interact effectively with internal and external stakeholders
Perform varied technical duties involving the use of a wide range of procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets
Apply specialised technical knowledge to problem solve difficult or complex situations
May operate diagnostic systems to debug and isolate complex faults to component level
Resolve complex/critical failure situations
Report to supervisors or other responsible personnel any potential non-conformance or problems
Follow specific verbal/written instructions relating to work assignments
Be responsible for quality of work performed
Maintain service records or reports in accordance with Company procedures
Resolve verbal and written customer technical enquiries
Maximize productive output by efficient use of time and materials
Provide new system installation and system upgrades
Suggest ways of improving methods and procedures to meet the quality policy objectives of the Company
Report all WHSE incidents, potential hazards, near misses and accidents

General Duties and Responsibilities

Comply with Cubic's Quality Management System
Comply with Cubic Occupational Health, Safety and Environment policies and procedures
Comply with security in accordance with established policies and procedures of the organizations
Comply with Cubic Human Resources Procedures
Other duties as requested

Working Arrangement

The field techs work on 4 days on 4 day rotating roster where they do 4 weeks of mornings (5 am to 5 pm), and 4 weeks of the afternoon (11 am to 11 pm).

Minimum Job Requirements
Qualifications

WH&S general induction card
Drivers' license

Skills/Experience/Knowledge

Relevant experience within a Field Services environment.
Knowledge and understanding of the IT Service Management (ITSM) system
Knowledge and understanding electrical and mechanical schematics
Able to perform a variety of technical duties, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets (not both)
May require knowledge of diagnostic systems to debug and isolate complex faults to component level

Desirable

Demonstrated electronic servicing skills to a component level
Excellent communication

Personal Qualities

Excellent time management skills
Ability to effectively liaise with all levels of internal and external stakeholders
Customer and team oriented
Self-motivated, able to work within KPI timeframes
Strong interpersonal and communication skills
Stay focused and calm under pressure
Highly motivated
Positive can-do attitude

Condition of Employment
Successful outcome of a National Police Check
Worker Type:
Employee

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