Night Auditor
vor 3 Wochen
Company Description The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure, and family trips to London.
The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences, and celebrations.
The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktails, or soft drinks at any time of day.
Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career, or a calling - whatever brings you here, we have something for you
As part of our team, you can have:
Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your well-being in your professional and personal livesGrow your experience anywhere.
Explore limitless opportunities across 5000 hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personalityJob Description Your expertise will enable you to provide VIP service to our guests.
Your typical duties will include but won't be limited to:
Welcoming our late arrival guests and farewelling our early departures.Managing daily reconciliation of hotel outlets and completing daily revenue postings.Preparing and distributing relevant reports to inter-departmental teams.Managing and confirming reservation details and accounts for in-house guests ensuring all details are recorded accurately.Collating paperwork for departures and coordinating with the Front Office team.Providing supervision and support to the Front Office team and other departments when required.Responding to guest inquiries and requests in a timely manner.Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit and Reception.Maximizing guest satisfaction as well as the safety and security of the property.Attending to guests' requests efficiently and effectively in order to ensure total customer satisfaction.Qualifications Guest-focused personality is essential; experience is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem-solving abilitiesAdditional Information We support you to grow and learn every day, making sure that work brings purpose to your life during your journey with us.
In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team.
In addition, we will provide you with hotel discounts and benefits worldwide.
Creates a culture that is service-focused, positive, and driven to succeed, open to change, and creative in approach.Excellent communicator with well-developed stakeholder management skills (internal and external).Exceptionally organized with the ability to efficiently prioritize tasks.Ability to remain calm when under pressure.Ability to work a flexible roster including mornings, evenings, weekends, and public holidays.We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.
If you feel you are the right candidate for the role of our Night Auditor, please click 'apply' now
We'd love to hear from you One more thing… By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader.
With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor's limitless opportunities.
Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Contract Type: FTNumber of hours: Full-timeStart date: 01/11/2024Location: Novotel London Greenwich #J-18808-Ljbffr
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