Operations Centre Team Leader
Vor 2 Tagen
MGM Bulk Pty Ltd (MGM) is a privately owned company and a trusted name in the bulk haulage industry.
Our outstanding reputation and unwavering commitment to excellence and safety make us a secure and stable choice for your long-term employment.
With over 550 employees, we offer safe and cost-effective services from our branches across Western Australia, including bulk haulage, storage, ship loading, and stockpile management.
Due to growth within our organisation, this role offers a rare opportunity for an experienced Operations Centre Team Leader to lead and develop our new state-of-the-art Operations Centre in Bunbury.
The successful candidate will have overall accountability and responsibility for the management of the Operations Centre to ensure safe, efficient fleet scheduling, maintenance, and technical support to all divisions of the company.
Responsibilities: Lead staff development and training to ensure a safe workplace for all staff engaged in the Operations Centre.Mentor and coach all staff engaged in the Operations Centre to contribute to their professional growth, career progression, and employee engagement.Ensure the Operations Centre delivers services to the business in accordance with established Service Level Agreements (SLAs).Ensure the accuracy of the data provided by operations regarding freight operations charging and provide exception investigations to ensure all work conducted is charged to the client correctly.Undertake and complete all roles within the OC to cover for staff absences, mainly across standard shift times.Lead and manage continuous improvement projects using lean management principles within the Operations Centre and its remit to the business.Develop, prepare and provide regular and ad hoc reports to the senior management team as requested, supporting the business's reporting cycle.Assist in preparing visual dashboards as required to inform all parts of the business in operational safety performance.Why pick MGM? We are a thriving, privately owned business with room for professional growth and development.
We offer long-term stable employment paying competitive salaries commensurate with your experience.
We provide an MGM Rewards Program, exclusive employee discounts, and benefits, including an HBF Health Cover discount for all full-time employees.
Knowledge and Skills Requirements: Deep knowledge (10 years) of the vehicle safety systems, maintenance systems, and operational scheduling requirements used in transport.Deep understanding of the Asset Technology systems in use in transport.Use of reporting and trending tools such as Power BI or equivalent.Knowledge of the fatigue and Chain of Responsibility (COR) requirements for transport in WA.Shift experience in a fast-paced and high-responsibility role controlling and monitoring remote transport operations.Excellent communication skills, both written and verbal.Demonstrated ability to lead a small team and mentor and develop personnel in a continuous, lean management environment.Tickets, Licences and Qualification Requirements: Degree or advanced diploma in frontline management or supervision in a related transport or operations environment.Driver's licence and ability to adopt flexible work hours when needed are advantages.What Next? If you would like to be considered for this role, please submit your resume and cover letter outlining why you would be the best fit for this position and our company.
As an inclusive employer, MGM is committed to improving workplace diversity, inclusion, and equity.
We encourage applications from First Nations peoples and people of all identities and backgrounds.
Please note that only shortlisted applicants will be contacted.
Apply Now
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