Business Continuity Manager
vor 1 Woche
Management (Manufacturing, Transport & Logistics)Full timeANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 52,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop.What's it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. Our expertise, products and services make us a leader in payments, and our people, purpose, values, and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view, and the energy of every member of our 300 strong team.The OpportunityThe Business Continuity Manager is responsible for developing, implementing, and maintaining the Business Continuity Management (BCM) and Disaster Recovery (DR) strategies for the Australian region. This role involves ensuring that Worldline is prepared to respond to and recover from disruptions, particularly in systemic and mission-critical payment processing operations. The Business Continuity Manager will work closely with various first line and second line departments and manage both internal and external incoming requests related to business continuity. This role will also involve the continuous monitoring and improvement of BCM performance through a set of predefined Key Performance Indicators (KPIs).This is an excellent opportunity to join a high performing team which has the ability to shape the risk management practices. This role also provides opportunities to collaborate with the Second Line functions both locally in Australia and globally with the Worldline Group and Merchant Services Second Line functions.Worldline currently has offices in Melbourne and Sydney and while this role will be based in Melbourne some travel (less than 10%) will be required to the Sydney office and other offices as required.Key ResponsibilitiesDevelopment of Business Continuity and Disaster Recovery Plans:Design, develop, and implement comprehensive BCM and DR plans tailored to the payment operations specific needs, including risk assessments, business impact analyses (BIA), and recovery strategies.Identify important or critical business functions and processes, particularly those related to payment processing, and establish recovery time objectives (RTO) and recovery point objectives (RPO).Collaborate with cross-functional teams to ensure that technical infrastructure supports the BCM and DR plans.Resilience Risk Assessment and Business Impact Analysis:Conduct regular resilience risk assessments to identify potential threats and vulnerabilities that could impact the payment operations.Perform Business Impact Analyses (BIA) to determine the potential consequences of disruptions on key business functions.Coordination of Crisis Management and Incident Response:Develop and maintain a crisis management framework that outlines the company's response to various incident scenarios.Lead the company's incident response team during crises, ensuring that roles and responsibilities are clear.Regulatory compliance and reporting:Ensure that all BCM and DR activities comply with industry regulations and standards.Establish and monitor Business Continuity KPIs to measure the effectiveness of BCM activities.Testing and validation of plans:Schedule and conduct regular tests of BCM and DR plans to ensure their effectiveness.Analyse the results of tests and exercises, identify gaps or areas for improvement, and update plans accordingly.Vendor and Third-Party management:Assess the business continuity capabilities of critical vendors and third-party service providers.Ensure that vendors have adequate BCM and DR plans that align with Worldline's standards.Stakeholder communication and training:Act as the primary point of contact for BCM-related inquiries from internal and external stakeholders.Develop and deliver training programs to ensure that all employees understand their roles in the BCM and DR plans.ExperienceMinimum of 5 years of experience in a Business Continuity role.Experience in payments or technology driven organisation is essential.Excellent knowledge and awareness of Business Continuity and Disaster Recovery best practices and frameworks.Understanding of payment systems, cybersecurity threats, and regulatory requirements affecting the payment industry is a plus.Proven experience in developing, testing, and implementing BCM and DR plans.Excellent communication and leadership skills.Excellent analytical and problem-solving skills.Excellent planning and organizational skills.Good commercial awareness and industry knowledge.Results driven and ability to work under pressure.Advanced knowledge of Office products.Experience with Risk Management tools is a plus.Multicultural and flexible mindset.EducationBachelors Degree (Technology, Risk Management, or related field).Certified Business Continuity Professional (CBCP) or similar are preferred.At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You'll have access to a great mix of benefits, including:A range of health and wellbeing discounts.Learning and development opportunities to build your skills.Additional Leave options to support families and work in the community.Monthly in-person and virtual social events.Volunteering leave to support CSR activities.We have modern offices and services to support our people including a parent's room, prayer room, and end of trip facilities.Shape the evolution:We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers with a passion, can-do attitude and a hunger to learn and grow. Here you'll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on society. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
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