Financial Counsellor

Closing Date : 5pm Monday 25 November 2024 Full Time Locations: Brisbane CBD | Cairns Exciting position with a respected and established NFPWork to empower Queensland residential rentersFixed term contract to December 2025 with the possibility of extensionGenerous Salary Packaging OptionsThe OrganisationTenants Queensland is a specialist state-wide community legal service that provides free tenancy law advisory services for residential tenants. TQ was established in 1986 and seeks to represent the interests of all Queenslanders who rent their home, including those living in marginal tenures such as caravan parks and rooming accommodation. We pride ourselves on providing specialist advisory services to renters, advocating on their behalf, and securing improvements to Queensland's residential tenancy laws.
The RoleWe are looking for two qualified Financial Counsellors, one full time and one part-time position (3 days per week) in Cairns (part-time only), Brisbane, Logan, Sunshine Coast, or Rockhampton TQ office. Candidates should have at least three to five years' experience in delivering financial counselling services. The Financial Counsellors will have a strong commitment to social justice and will extend our range of tenant advisory services for Queensland residential renters.
You will financially empower renters by providing tailored and specialist financial counselling services to residential renters experiencing or at risk of financial hardship, integrating the services with TQ's tenant advisory and legal work.
Key AccountabilitiesDevelop a referral, intake, and assessment process based on the needs of Queensland renters and current tenancy advisory processes.Deliver services to mitigate the risks of economic and financial hardships and tenancy failures.Tailor services to individuals' needs and capabilities, considering the best use of resources.Use a range of communication mediums to deliver services (e.g., telephone, face-to-face meetings, information technology).Undertake financial assessments of clients to understand their financial needs, goals, strengths, and challenges.Empower clients to self-advocate with relevant creditors and services such as utility providers to mitigate the risks of economic and tenancy failure.Advocate on behalf of prioritised clients.Identify, develop, and deliver community education needs and resources to support the financial well-being of Queensland renters.Identify key and recurring issues for renters to inform educative and law reform responses.Build the capacity of other workers supporting clients managing challenging financial situations.About YouHighly developed financial counselling skills.High level of interpersonal skills, including the ability to negotiate and advocate on behalf of clients and communicate with a range of stakeholders from diverse backgrounds.High level of verbal and written communication skills.Ability to work with people from different cultural and socio-economic backgrounds.Ability to work independently and as a member of a team.You must hold, or be eligible to hold, an associate or accredited membership of the Financial Counsellors Association of Queensland.A minimum of 3 years' experience in delivering financial counselling services.Remuneration and BenefitsIn addition to having a meaningful and rewarding career, you will receive an attractive remuneration package plus superannuation. Generous leave entitlements with additional paid leave over Christmas and New Year. Attractive salary sacrifice options.
ApplicationsPlease download a copy of the Position Description here.
Submit your CV and a written statement addressing the core capabilities and essential requirements set out in the Position Description.Please limit your statement to no more than two typed pages.Email to ******Mail to Level 1, 87 Wickham Terrace, SPRING HILL 4000.Applications close 5pm Monday 26 August 2024 (Extended closing).
Tenants Queensland is an equal opportunity employer.

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