Complaints Officer
vor 1 Monat
The primary responsibility of this role is to manage complaints and disputes within the Claims Team.
The Complaints Officer will provide case management of escalated claims through our dedicated escalation channels, ensuring escalations are handled timely within the set service level agreements, according to the defined Terms & Conditions and existing procedures.
Working closely with Claims Team Leaders who hold final approval of disputes escalated to our Internal Dispute Resolution (IDR) Process, the Complaints Officer will ensure appropriate escalation and investigative work is conducted to support unbiased, timely and accurate reviews of all disputes.
Key responsibilities of the role include: Maintain a high level of Customer Service and Administrative skills at all times through the management of the Voice of Customer (VOC) / Customer Feedback inboxes. Efficiently and effectively resolve disputes and escalations within service level agreements and delegated authority whilst using initiative to achieve the best possible outcome for the customer and Assurant. Ensure compliance to all internal and external regulatory requirements such as privacy and RG271. Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures. Work effectively within a team environment by collaborating with others and sharing knowledge and skills to achieve team goals and objectives. Oversight of our Complaints Management System and ensuring this is maintained and kept current, supporting reporting functions. Case management of multiple escalated claims simultaneously. Minimum qualifications: Minimum of two years complaint management experience. Proficiency in the use of Microsoft computer applications. Highly organized with strong attention to detail and ability to prioritize. Strong decision making and problem-solving skills. High level of dispute resolution skills. Demonstrates ability to work effectively in a team environment. Analytical and practical skills; applying theoretical or practical knowledge to new situations and problems. Excellent verbal and written communication skills. To apply: If you think you are a perfect fit for this role, please click the link to apply.
Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role.
The successful applicant will be subject to relevant background checks such as reference checks and a police check.
At Assurant, we celebrate the differences that make us who we are.
By assembling extraordinary teams from a variety of backgrounds, we're able to better reflect the global communities where we live and work. Why work with Assurant? Everyone at Assurant is united by our uncompromising values, creating a culture where you're free to bring thoughtful, caring attention to each customer or client.
With more than 100 years of industry expertise, we are trusted by over 300 million consumers worldwide.
We offer a competitive salary, volunteering opportunities, training and development, as well as other benefits.
Helping People Thrive in a Connected World Connect with us.
Bring us your best work and your brightest ideas.
Learn more at jobs.assurant.com.
What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant.
Named a Best/Great Place to Work in 13 countries, we bring together top talent around the world.
Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.
A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world.
Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider any characteristic protected by federal, state, or local law in employment decisions.
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