Senior Customer Resolutions Specialist
vor 1 Monat
Senior Customer Resolutions Specialist Locations: Sydney, AU-AIA Australia; Melbourne, AU-AIA Australia Time Type: Full time Posted On: Posted Yesterday Time Left to Apply: End Date: October 19, 2024 (5 days left to apply) Job Requisition ID: JR-52421 BE THE DIFFERENCE At AIA we don't simply believe in being 'the best'.
We believe in better – because there's no limit to how far 'better' can take us.
Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.
And every one of our people has an important role to play.
If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The opportunity: We have an exciting opportunity for a 12-month contract to join our dispute resolutions team and take your career to the next level by providing our customers with an exceptional and unrivalled experience.
To do this successfully you will: Investigate and resolve complex and/or specialised complaints Liaise with external disputes bodies such as AFCA Manage customer complaints in line with regulatory SLAs Prepare complaints to be presented to independent review committees Provide recommendations to business stakeholders about resolving complaints Successful applications will demonstrate: Experience with IDR/EDR complaints Life Insurance experience Ability to build rapport with stakeholders across various levels Strong negotiation skills Why choose AIA: Access our training and development to build on your current skills Career development through internal mobility opportunities Work for a business helping millions of Australians and make a difference to someone's life every day Access additional leave days a year to recharge and refresh yourself Enjoy wonderful Health and Wellbeing initiatives that support you Work with supportive and inclusive managers Flexible working arrangement At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians.
Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality – the world's leading science-backed wellbeing programme – we've started a movement to make Australia the healthiest, best protected nation in the world.
Applications close Friday 18th October 2024 #J-18808-Ljbffr
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