Associate, It Support

Vor 2 Tagen

Sydney, Österreich Bain & Company Vollzeit

Associate TSG Support/ IT Support
Sydney
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility.
We are currently #1 ranked consulting firm on Glassdoor's Best Places to Work list and have maintained a spot in the top four on Glassdoor's list for the last 13 years.
We believe that diversity, inclusion and collaboration is key to building extraordinary teams.
We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.
WHERE YOU'LL FIT WITHIN THE TEAM

The Associate position at Bain is a technical support role that is responsible for providing assistance to employees with IT-related issues and problems.
As an Associate you will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems.
You will also be responsible for maintaining an accurate inventory database and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, coordinating off-site repairs with external vendors, and supporting the development of end user training programs.
This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software.
WHAT YOU'LL DO

Serve as the primary contact for IT related problems and issues for Bain employees
Install, configure, and upgrade software and operating systems
Investigate, troubleshoot and resolve hardware and software problems on computer systems
Maintain accurate inventory database, repair log and activity log
Enforce TSG guidelines and policies
Manage user accounts and set permissions
Coordinate off-site repairs with external vendors
Work with other TSG staff to test new applications and upgrades
Support development of end user training programs

ABOUT YOU

You will have an Associate's/Bachelor's degree or an equivalent combination of education, training and experience
0-2 years plus experience
Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

Please apply directly if you would like to be considered for the role.
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