Workwear Group | Customer Success Administrator
Vor 2 Tagen
About Us Workwear Group (WWG) is part of Wesfarmers Industrial & Safety, a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees.
Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka, and NNT - have been in the business of delivering workwear since the late 1920s.
We are the trusted partner in workwear solutions, manufacturing over seven million units each year.
What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas, and sustainability practices.
We work as one team.
We put our customers first and are passionate about what we do.
Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.
About the Role Centered around managing and enhancing our B2B ecommerce platform, ensuring a seamless customer experience from onboarding to regular use.
Responsibilities include maintaining the online ordering system, updating website content, troubleshooting issues, and identifying growth opportunities.
Collaboration with account managers to boost sales, implementing website improvements, and training sales and customer service teams about the website's capabilities.
What you'll be doing Assist in updating product and customer-specific content on the website.Manage website configuration, parameters, and test customer and product setups.Resolve operational and functional issues with the website and report any technical issues.Test functional improvements to the website and provide support on system projects.Liaise with team members and customers regarding the management and functionality of the website.Evaluate strategies to improve website sales conversions, customer engagement, and monitor system performance.Review and evaluate the ordering profile of existing online customers to drive 100% online ordering.Work with Sales and Product teams to apply all relevant information to the website.Liaise with business teams to support campaigns and conduct education sessions with internal staff.Meet all performance objectives, timelines, and service levels while continuously improving customer satisfaction.What we're looking for Understanding of the disciplines required to drive traffic to B2B websites.Understanding of order management / customer fulfilment in an e-commerce context.Experience using packages like Excel and Adobe Photoshop.Computer literate and understanding of basic web technologies (FTP, Browsers, data files).Familiar with Data Management.Previous experience of website or e-commerce administration and support.What we offer The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.Flexible working environment, allowing for work from home day/s each week.A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, King Gee, and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks, and more.A tailored career and development plan, plus reward and recognition programs.
Whatever your goals we're here to support you on that journey.Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation, and access to our Employee Assistance Program.We actively work on creating a safe and inclusive environment free of discrimination.
At Workwear Group, we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of "I Belong" and are empowered to bring their whole selves to work.
You can follow us on LinkedIn or see our company careers page for more opportunities.
Thank you for your interest in Workwear Group.
Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted.
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Workwear Group | Customer Success Administrator
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