Ict Support Services Knowledge Leader
Vor 2 Tagen
The IT Services Management Team have an exciting opportunity for a Full-time Temporary position available for 2025.
Are you looking for an exciting opportunity in the IT Service Management Team, which enables service excellence and continuous improvement through best practices and alignment with the ITSM Framework?
We collaborate, enable and govern IT Policies and Processes across the Department's Information and Technologies Branch.
About The Department
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity.
This starts with recruitment and selection.
The methods of assessing suitability in the recruitment process may vary.
This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About The Team
Be part of a world-class, dynamic and growing team that provides a great digital experience for every Queenslander.
We are better preparing Queenslanders to work, learn, play and succeed in a world with a constantly evolving technology landscape.
Enterprise Technology Services is committed to providing a diverse and inclusive workplace for all employees.
We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.
About The Role
As the Knowledge Leader you will:
Lead, research and coordinate knowledge management processes across the Branch to ensure optimum operational effectiveness, efficiency and compliance with IT Service Management (ITSM) standards.Implement and maintain IT Service Management (ITSM) policies and procedures in line with knowledge management best practice and methodologies such as Knowledge Centred Support (KCS) and Information Technology Infrastructure Library (ITIL).Ensure compliance with standards, identify improvement areas, and provide coaching and training to staff.Research and investigate new technologies and solutions to enhance the knowledge base and improve business outcomes.Provide expert advice to branch staff on knowledge management processes and develop reports on service quality and performance metrics.Demonstrated experience in leading knowledge management processes in a similar environment.
(Nice to have: ITIL v3 or v4 foundations.
) Key Attributes: Innovative: Embraces new ideas and stimulates innovation within the team.Change Leader: Comfortable leading change in complex and ambiguous environments. Interested?
To Apply: Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment, an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace.
Click here to find out more about our Inclusion and Diversity strategies.
Occupational group: IT & Telecommunications #J-18808-Ljbffr
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