Hilton Worldwide, Inc. | Duty Manager | Sydney
vor 4 Stunden
Job Title: Duty Manager (HOT0AOP2)
Work Locations Hilton Sydney
488 George Street
Sydney 2000
Job Purpose
As a Hilton Sydney Duty Manager, you will be responsible for overseeing front office shift operations in our iconic 587-room hotel.
This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations.
As part of a Duty Manager team, you will enjoy flexible rotating rosters and a fast-paced environment where no two days are the same
What will I be doing?
As a Duty Manager in the Front Office Department, you are responsible for managing the daily guest experience throughout the Hotel.
This involves direct supervision and leadership of Front Office front-line team members to achieve hotel KPIs, assisting where required, handling guest complaints, guest relations, and responding to emergencies, as well as performing other tasks associated with the operation.
Your service philosophy will be to fill the earth with the light and warmth of hospitality by bringing Hilton's values to life in your everyday actions including:
Supervise day-to-day operations ensuring standards are adhered to and maintained.
Maintain good relationships with VIPs, loyalty guests, leisure and corporate guests, Hotel suppliers, external service providers and other Hotel departments that reflect our Company values and add value to the guest experience.
Create 5-star guest experiences as measured by guest feedback.
Review daily reports to ensure system is being maintained as per company policies and procedures.
Be responsible as a point of contact for VIP and long stay guests, ensuring they feel comfortable and remain available to provide assistance throughout the guest stay, as required.
Ensure the entire reception team works with a sales-focused attitude and are aware of sales opportunities within the hotel which will assist with the maximization of revenue.
Ensure all relocations are handled in a diplomatic and professional way.
Actively promote the services and facilities of Hilton to all customers and guests and cross-sell the other Hiltons within the Australasian family of brands where appropriate.
Authorize all rebates made on guest accounts and closely monitor such occurrences, applying internal controls in case of insufficient backup to mitigate any risk of fraud.
Manage rostering levels to support business demands, in line with revenue and payroll targets.
Fully understand and be able to check out all guests, groups and tours from the hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.
Actively develop team members' skills and performance through coaching and training.
Ensure communication between reception and all other areas of the hotel is professional, efficient and thorough.
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience within the hotel/leisure/retail sector.
Calm, efficient and the ability to work well under pressure.
Excellent leadership skills and exceptional communication skills.
A passion for delivering exceptional levels of guest service.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous role as a senior supervisor or Duty Manager in a similar quality hotel.
A degree or diploma in Hotel Management or equivalent.
An in-depth knowledge of the hotel, leisure or service sector.
What will it be like to join the Hilton Sydney team?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
We are committed to an equitable and inclusive workforce that represents many different cultures, backgrounds and viewpoints.
Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive.
Joining this award-winning Great Place to Work culture means:
A monthly dry cleaning allowance for your business wardrobe.
Free team member meals served fresh daily.
100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the world.
Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences.
Flexibility so you can Thrive and make space for what matters most.
Working alongside an experienced and dynamic leadership team in our hallmark property, this role provides an exceptional opportunity for growth and Hilton career progression.
#J-18808-Ljbffr
-
Duty Manager
vor 4 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Title: Duty Manager (HOT0AOP2)Work LocationsHilton Sydney488 George StreetSydney 2000Job Purpose As a Hilton Sydney Duty Manager, you will be responsible for overseeing front office shift operations in our iconic 587-room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints,...
-
Duty Manager
vor 1 Monat
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Title: Duty Manager (HOT0AOP2)Work LocationsHilton Sydney488 George StreetSydney 2000Job PurposeAs a Hilton Sydney Duty Manager, you will be responsible for overseeing front office shift operations in our iconic 587-room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints,...
-
Hilton Worldwide, Inc. | Night Manager | Sydney
Vor 2 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitJob Description - Night Manager (HOT0AXYF) Work Locations Hilton Sydney488 George StreetSydney 2000 A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.What will I be doing?As a Night Manager, you're the first point of contact for any general...
-
Sydney, Österreich Tideri Jobbörse VollzeitJob Description - Junior Sous Chef (HOT0B1XT) Job Description Junior Sous Chef ( Job Number: HOT0B1XT ) Work Locations Work Locations : Hilton Sydney 488 George Street Sydney 2000 A Junior Sous Chef is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while...
-
Duty Manager
vor 2 Monaten
Sydney, Österreich Hilton VollzeitJob Purpose As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel.This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations.As part of a Duty Manager team, you will...
-
Assistant Night Manager
vor 3 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Assistant Night Manager (HOT0B2V7)Job Number:Assistant Night Manager (HOT0B2V7)Work Locations:Hilton Sydney488 George StreetSydney 2000An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in...
-
Assistant Night Manager
vor 4 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Assistant Night Manager (HOT0B2V7)Job Number:Assistant Night Manager (HOT0B2V7)Work Locations:Hilton Sydney488 George StreetSydney 2000An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in...
-
Assistant Night Manager
vor 4 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Assistant Night Manager (HOT0B2V7)Job Number:Assistant Night Manager (HOT0B2V7)Work Locations:Hilton Sydney488 George StreetSydney 2000An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in...
-
Night Manager
vor 3 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Night Manager (HOT0B3TA)Job Number:NIGHT MANAGER (HOT0B3TA)Work LocationsWest Hotel Sydney Curio65 Sussex StreetSydney 2000Before you get started… Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!Why you'll love working for Hilton!Access to the world's best Team Member Travel...
-
Marketing & Communications Manager
vor 1 Monat
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Marketing & Communications Manager (HOT0AQHJ) Work LocationsHilton Sydney488 George StreetSydney 2000Lead the marketing and communications function and team for Hilton Sydney, managing the implementation of the marketing and communications plans and strategies.What will I be doing? As a Marketing & Communications Manager, you will be...
-
Night Manager
vor 1 Monat
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Night Manager (HOT0AXYF) Work LocationsHilton Sydney488 George StreetSydney 2000A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.What will I be doing? As a Night Manager, you're the first point of contact for any general...
-
Assistant Night Manager
vor 3 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Assistant Night Manager (HOT0B2V7)Job Number:Assistant Night Manager (HOT0B2V7)Work Locations:Hilton Sydney488 George StreetSydney 2000An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in...
-
Night Manager
vor 3 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Night Manager (HOT0B3TA)Job Number:NIGHT MANAGER (HOT0B3TA)Work LocationsWest Hotel Sydney Curio65 Sussex StreetSydney 2000Before you get started… Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!Why you'll love working for Hilton!Access to the world's best Team Member Travel...
-
Night Auditor
vor 4 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Night Auditor (HOT0B2KT) Work LocationsWest Hotel Sydney Curio65 Sussex StreetSydney 2000Before you get started… Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!Why you'll love working for Hilton!Access to the world's best Team Member Travel Program with highly discounted...
-
Assistant Night Manager
vor 4 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Assistant Night Manager (HOT0B2V7)Job Number:Assistant Night Manager (HOT0B2V7)Work Locations:Hilton Sydney488 George StreetSydney 2000An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in...
-
Assistant Night Manager
vor 4 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Assistant Night Manager (HOT0B2V7)Job Number:Assistant Night Manager (HOT0B2V7)Work Locations:Hilton Sydney488 George StreetSydney 2000An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in...
-
Night Auditor
vor 4 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Night Auditor (HOT0B2KT) Night Auditor ( Job Number: HOT0B2KT ) Work Locations West Hotel Sydney Curio65 Sussex StreetSydney 2000 Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! Why you'll love working for Hilton! Access to the world's best Team Member...
-
Night Auditor
vor 4 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Night Auditor (HOT0B2KT)Night Auditor ( Job Number: HOT0B2KT )Work Locations West Hotel Sydney Curio65 Sussex StreetSydney 2000Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!Why you'll love working for Hilton! Access to the world's best Team Member Travel...
-
Night Manager
vor 2 Monaten
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Night Manager (HOT0AXYF)Work LocationsHilton Sydney488 George StreetSydney 2000A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.What will I be doing?As a Night Manager, you're the first point of contact for any general...
-
Night Auditor
vor 4 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Night Auditor (HOT0B2KT) Work LocationsWest Hotel Sydney Curio65 Sussex StreetSydney 2000Before you get started… Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!Why you'll love working for Hilton!Access to the world's best Team Member Travel Program with highly discounted...
