Senior Client Service Manager
vor 4 Wochen
Citi connects millions of people across hundreds of cities and countries every day.
We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions.
Shape your Career with Citi Citi's Securities Services (SS) supports our clients' business by drawing on our unmatched global footprint, providing access to local expertise and scalable solutions.
We're currently looking for a high caliber professional to join our team as Assistant Vice President, Securities & Derivatives Senior Analyst - C12 - Hybrid (Internal Job Title: Securities & Derivatives Sr Analyst - C12) based in Melbourne, Australia.
In this role, you're expected to: Record all incoming queries in the Enquiry Database systemProvide CDS (Citidirect for Securities) level 1 support for all clientsPrepare and manage client credit requirements for each settlement dayMonitor all settlement systems to ensure issues are escalated and resolvedPrepare weekly/monthly client service reports for meetings with operations managementMaintain client signatory lists and service standardsManage all new client take-ons for smooth implementationCommunicate cross-selling opportunities to the Account Management TeamConduct quarterly client service calls and prepare call reportsParticipate in system testing and process improvement projectsManage client issues and escalate as necessaryAssist with preparation and distribution of daily, weekly, and monthly MISManage the distribution of incoming manual client instructionsProactively work with peers across internal teamsManage relationships with Citi internal teams globallyBe a first point of escalation for client problemsProject management, including process improvements and client projectsMaintain knowledge of new market and regulatory requirementsParticipate in client experience initiativesAssess risk when making business decisionsDeliver high-quality customer service and build client relationshipsEnsure team task/service qualityProvide solutions and influence decisionsContribute to the development of new customer service techniquesConduct periodic service reviewsResponsible for client satisfaction and delivery of resultsLead or support special projects and negotiate with external partiesDeliver a high-quality service experience across the client baseAs a successful candidate, you'd ideally have the following skills and exposure: Minimum 5 years of relevant experienceExperience on clearing systems i.e.
CHESS, EXIGO and RBNZExposure to client contact at a senior levelAbility to comprehend difficult concepts and disseminate information clearlyEnsure ASX Business rules are upheldGood understanding of Service Level AgreementsStrong background in back office processesProven self-reliance and accountabilityDemonstrated ability to lead teamsAbility to foster a coaching environmentAbility to identify and recommend operational improvementsWorking knowledge of Equities, Fixed Income, and Cash markets in Australia and New ZealandKnowledge of SWIFTUnderstanding of corporate action eventsAt least 8 years of industry experienceSecurities Institute Australia (SIA) qualifications preferredStrong communication skills and client service experienceHighly organized with an ability to prioritize workAbility to work in a team environmentKeen learner and proactive in process improvementWillingness to assist othersAbility to receive and give directionParticipate in team development programsHigh level of interpersonal skillsAbility to influence issuesWorking at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe.
At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today. Job Family Group: Operations - Transaction Services
Job Family: Securities and Derivatives Processing
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr
-
Manager Client Services
vor 1 Monat
Melbourne, Österreich Central Desert Native Title Services VollzeitGeneral/Business Unit Manager (CEO & General Management) Full time Central Desert Native Title Services Ltd (Central Desert) works in partnership with the Aboriginal people of the central desert region of Western Australia as they shape a self-sustaining and determined future of independence, control and connection to Country, Culture and Community.Central...
-
Senior Client Service Manager
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitAt Citi, we get to connect millions of people across hundreds of cities and countries every day.And we've been doing it for more than 200 years.We do this through our unparalleled global network.We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them...
-
Client Service Manager
Vor 7 Tagen
Melbourne, Österreich Mercer VollzeitCompany:MercerDescription:We are seeking a talented individual to join our Client Service team at Mercer. This role will be based in Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.As the Senior Client Service Officer, you will act as a critical link between our clients and financial advisors,...
-
Client Service Manager
Vor 2 Tagen
Melbourne, Österreich Arcare VollzeitAbout Arcare As one of Australia's leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way!Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.Backed by a dedicated team of over 7000 employees, we strive to uphold our core values of...
-
Client Service Manager
vor 4 Wochen
Melbourne, Österreich Northern Trust Corporation VollzeitAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
vor 3 Wochen
Melbourne, Österreich Northern Trust Corporation VollzeitAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Senior Client Service Manager
vor 4 Wochen
Melbourne, Österreich Citi VollzeitAt Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...
-
Senior Client Service Manager
vor 4 Wochen
Melbourne, Österreich Citi VollzeitAt Citi, we get to connect millions of people across hundreds of cities and countries every day.And we've been doing it for more than 200 years.We do this through our unparalleled global network.We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them...
-
Client Service Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitTime left to apply: End Date: October 30, 2024 (24 days left to apply) Job Requisition ID: R130257 About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the...
-
Client Service Manager
Vor 6 Tagen
Melbourne, Österreich Northern Trust Corporation VollzeitAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
Vor 5 Tagen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
Vor 6 Tagen
Melbourne, Österreich Northern Trust Corporation VollzeitAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
Vor 6 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitTime left to apply: End Date: October 30, 2024 (24 days left to apply) Job Requisition ID: R130257 About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the...
-
Client Service Manager
vor 1 Monat
Melbourne, Österreich Northern Trust Corporation VollzeitTime left to apply: End Date: October 30, 2024 (24 days left to apply)Job Requisition ID: R130257About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's...
-
Manager Client Services
vor 1 Monat
Melbourne, Österreich Central Desert Native Title Services Ltd VollzeitGeneral/Business Unit Manager (CEO & General Management) Full time Central Desert Native Title Services Ltd (Central Desert) works in partnership with the Aboriginal people of the central desert region of Western Australia as they shape a self-sustaining and determined future of independence, control and connection to Country, Culture and Community.Central...
-
National Client Services Manager
vor 3 Stunden
Melbourne, Österreich paceappointmentsvic VollzeitWe are partnering with a well-established market leader in the freight forwarding industry to recruit a National Client Services Manager. This pivotal role will oversee a small, high-performing team across Sydney and Melbourne while ensuring outstanding customer service and operational excellence across the business.Key Responsibilities:Lead, mentor, and...
-
National Client Services Manager
vor 21 Stunden
Melbourne, Österreich paceappointmentsvic VollzeitWe are partnering with a well-established market leader in the freight forwarding industry to recruit a National Client Services Manager .This pivotal role will oversee a small, high-performing team across Sydney and Melbourne while ensuring outstanding customer service and operational excellence across the business.Key Responsibilities : Lead, mentor, and...
-
Client Service Manager
vor 2 Monaten
Melbourne, Österreich Northern Trust Corp VollzeitTime left to apply: End Date: October 30, 2024 (24 days left to apply)Job Requisition ID: R130257About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the...
-
Senior Client Service Manager
vor 4 Wochen
Melbourne, Österreich Citigroup Inc. VollzeitCiti connects millions of people across hundreds of cities and countries every day. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions.Shape your Career with CitiCiti's Securities Services (SS) supports our clients' business by drawing on our unmatched global...
