Technical Support Engineer
vor 1 Monat
Our partners count on us before, during and after the installation.
Ready to Power a Greener Future?
Join Clenergy
At Clenergy, we lead innovation in the renewable energy industry with over 17 years of excellence in Australia.
As market leaders with a global presence and multi-awarded as Australia's Top Mounting Manufacturers for 2023 and 2024, we shape the future of sustainable energy solutions.
Why Clenergy?
Innovative Spirit: We push the boundaries in solar racking, cable tray systems, portable power, and energy storage systems (ESS).
Collaborative Team: Our diverse, multicultural team fosters creativity and tackles challenges with agility and insight.
Customer-Centric: We deliver tailored solutions that exceed client expectations, fostering long-lasting partnerships.
Grow with Us We're rapidly expanding our influence in the solar energy landscape.
Our innovative approach and market insight make us a formidable force in shaping sustainable energy.
Join our mission and help us power a greener world.
Join Our Team At Clenergy, you'll be part of a team that values innovation, collaboration, and customer focus.
Are you ready to make a difference?
Apply now and drive the future of solar energy solutions with us
General Description The Technical Support Engineer (ESS) will be responsible for providing technical support for our ESS and Energy Management Products, managing and improving key sales processes, ensuring efficient contract management, and assisting in sales performance analysis.
This role requires a proactive approach to optimizing sales operations and enhancing customer satisfaction.
Position Title : Technical Support Engineer (ESS)Location : Melbourne, Australia Reports to : Technical Manager (ESS) Primary Responsibilities Provide technical support for our ESS and Energy Management Products Utilise the company's service management software/CRM system effectively to support technical support operations Collaborate with the engineering and product teams to gather feedback and insights from customer interactions, contributing to product improvements Participate in regular training sessions on new products, updates, and problem-solving techniques Represent the company at trade shows and training events, providing product demonstrations and customer support Main Duties Customer Support: Resolve customer complaints promptly and satisfactorily Documentation and knowledge-sharing: Contribute to a knowledge database of technical documentation, FAQs, and other materials Industry knowledge: Stay updated with new solar, ESS, and energy management technology Record-keeping: Accurately maintain the service management software/CRM system with up-to-date customer data Key Performance Indicators (KPIs) Customer Satisfaction Score (CSAT): Satisfaction level of customers with the support they have received, indicating effective resolution of customer issues and overall good customer experience First Response Time (FRT): The speed at which customer inquiries are initially responded to Resolution Time: The average time it takes to resolve customer issues Escalation Rate: How often customer issues must be escalated to higher levels of support Training Completion Rate: How many members of the support team have completed necessary training on new products and updates Customer Data Accuracy: Ensure data entered into the CRM system has a high level of accuracy and completeness Requirements Qualifications: Bachelor's degree in Electrical Engineering or related field, SAA Design Certification is an advantage Experience: Minimum of 6 months experience working as an electrical support technician, preferably with solar systems or energy storage devices Solar inverter product knowledge: Strong understanding of residential solar inverters (grid-tied and hybrid topologies), solar configurations and related technical support requirements Residential battery product knowledge: Strong understanding of residential battery products and installation configurations, as well as related technical support requirements Communication and interpersonal skills: Proficient in English reading, writing, and speaking Working rights: Right to work in Australia What We Offer: A market competitive renumeration package and profit-sharing system.
Opportunities for professional development and career advancement.
A collaborative and innovative work environment.
The chance to be part of a company dedicated to making a positive impact on the environment and society.
The role is full-time.
Clenergy Australia is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
-
Technical Support Engineer
vor 2 Monaten
Melbourne, Österreich Siemens Mobility VollzeitAt Siemens Mobility, we empower transport providers worldwide to realize sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service, and software to enable sustainable, comfortable, and...
-
Technical Support Engineer
vor 1 Monat
Melbourne, Österreich Regional Express (Rex) VollzeitAn excellent opportunity exists for a suitably qualified individual to join Pel-Air as a full-time B1 Technical Support Engineer.This position can be based at Sydney, Wagga Wagga, Ballarat or Melbourne.Description of Position DutiesProvide technical support to Engineering and Flight Operations for the Aircraft Fleet.(PC24, B300/200, Piper and Cessna)Assist...
-
Technical Support Engineer
vor 2 Monaten
Melbourne, Österreich Siemens Mobility VollzeitAt Siemens Mobility, we empower transport providers worldwide to realize sustainable mobility solutions.As a leading technology company, we combine the real and digital worlds like no other in rail.In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service, and software to enable sustainable, comfortable, and cost-effective...
-
Lead Technical Support Engineer
Vor 2 Tagen
Melbourne, Österreich Buscojobs VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Lead Technical Support Engineer is a senior member of the Technical...
-
Enterprise Technical Support Engineer
vor 2 Monaten
Melbourne, Österreich Apple Inc. VollzeitEnterprise Technical Support Engineer - Tier 3Imagine what you could do here.At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly.Bring passion and dedication to your job and there's no telling what you could accomplish!The people here at Apple don't just craft products - they build the kind of...
-
Technical Support Engineer
vor 1 Monat
Melbourne, Österreich Clenergy (Xiamen) Technology Co., Ltd. VollzeitOur partners count on us before, during and after the installation.Ready to Power a Greener Future? Join Clenergy! At Clenergy, we lead innovation in the renewable energy industry with over 17 years of excellence in Australia. As market leaders with a global presence and multi-awarded as Australia's Top Mounting Manufacturers for 2023 and 2024, we shape the...
-
Technical Support Engineer
vor 1 Monat
Melbourne, Österreich Clenergy (Xiamen) Technology Co., Ltd. VollzeitOur partners count on us before, during and after the installation.Ready to Power a Greener Future?Join Clenergy!At Clenergy, we lead innovation in the renewable energy industry with over 17 years of excellence in Australia.As market leaders with a global presence and multi-awarded as Australia's Top Mounting Manufacturers for 2023 and 2024, we shape the...
-
Technical Support Engineer
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitOur partners count on us before, during and after the installation.Ready to Power a Greener Future?Join Clenergy!At Clenergy, we lead innovation in the renewable energy industry with over 17 years of excellence in Australia.As market leaders with a global presence and multi-awarded as Australia's Top Mounting Manufacturers for 2023 and 2024, we shape the...
-
Melbourne, Österreich Amazon VollzeitThis is a Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role with one of the leading companies in AU right now 🔥 -- Amazon -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon 🧐🧐**DESCRIPTION** Are you inspired by invention? Is...
-
Melbourne, Österreich Buscojobs VollzeitTechnical Support Engineer – Energy StorageRemote • Sydney, New South Wales, AustraliaThe Harry James Group is working in partnership with a sustainable energy company, looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team.Seeking an individual that is passionate about energy storage and clean...
-
Melbourne, Österreich Amazon VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.Software engineeringFull-timeOffice |...
-
Senior Technical Support Engineer
Vor 4 Tagen
Melbourne, Österreich Dbg Health VollzeitThis is a great opportunity to get your foot in the door with a growing pharmaceutical market leader.18th November, 2024Senior Technical Support EngineerDBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne.With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative...
-
Melbourne, Österreich Amazon VollzeitThis is a Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role with one of the leading companies in AU right now 🔥 -- Amazon -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon 🧐🧐## DESCRIPTION Are you inspired by invention? Is...
-
Melbourne, Österreich Amazon VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Job ID: 2537371 | Amazon Support Services Pty Ltd - D05Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and...
-
Senior Technical Support Engineer
vor 8 Stunden
Melbourne, Österreich At VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeAbout the roleWe are looking for a Senior Technical Support Engineer to join our IT team and provide essential technical support to both onsite and remote employees.You will ensure the reliable operation of our technology infrastructure, including desktops, hardware, and user access,...
-
Melbourne, Österreich Amazon VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS) Job ID: 2537371 | Amazon Support Services Pty Ltd - D05 Are you inspired by invention?Is problem-solving through teamwork in your DNA?Do you like the idea of seeing how your work impacts the bigger picture?Amazon Robotics are seeking candidates with a passion for learning, technology, and...
-
Lead Technical Support Engineer
vor 3 Wochen
Melbourne, Österreich Baker Hughes VollzeitLead Technical Support Engineer - Wireline Services Would you like to join our Wireline Services Product Line? Do you like working in collaborative teams and solving technical problems? Join our Wireline Services Team! The Wireline services product line offers a complete range of downhole well logging technology and services for every environment.We are...
-
Technical Support Engineer Japan
vor 1 Monat
Melbourne, Österreich Intralox VollzeitIntralox has an opening for a Technical Support Engineer for Japan. As a member of the Technical Support Group (TSG) you will provide first-line, remote technical support both to Japanese customers and to the company's customer service and sales departments. You will be able to work in a broad range of industries providing technical support and finding...
-
Eoi: Maintenance Technical Support Engineer
vor 8 Stunden
Melbourne, Österreich Clearcompany VollzeitLooking for an experienced Maintenance Technical Support Engineer to join Alstom team in Preston.This short-term role offers a unique opportunity to work on critical projects, ensuring high-quality technical support and the successful delivery of key milestones.Client Details At Alstom, from high-speed trains, metros, monorails, trams, to turnkey systems,...
-
Technical Support Engineer Japan
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitIntralox has an opening for a Technical Support Engineer for Japan.As a member of the Technical Support Group (TSG) you will provide first-line, remote technical support both to Japanese customers and to the company's customer service and sales departments.You will be able to work in a broad range of industries providing technical support and finding...
