Border Express Pty | Customer Service Officer
Vor 7 Tagen
Full time
Border Express currently has an exciting opportunity available for an experienced and motivated Customer Service Officer to join the team at our Sydney Branch.
Duties:
Providing high level of customer service and communication to key internal and external stakeholders.
Providing professional, accurate and timely written responses to customer email enquiries regarding freight status.
Providing attention to detail and follow up to investigate and resolve complex freight enquiries.
Ensuring all enquiries are accurately recorded or updated in our CRM (enquiry management system).
Provide adhoc phone and chat channel support as required.
Skills and Experience:
Experience assisting customers with queries in a timely and efficient manner.
Strong written, verbal and listening skills are essential.
Well-developed time management, communication, relationship management and conflict resolution skills.
Initiative, drive and a willingness to be an active member of the team.
Strong attention to detail.
Experience working to KPIs within a fast-paced environment.
Get to know Border Express:
At Border Express we're committed 100% to providing the very best supply chain services for Australia.
Our business is working towards a fully supported regional network model to be the best carrier out to regional Australia with full visibility.
We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, and gender identities.
We work hard to create a safe and inclusive environment for all.
We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.
As a job applicant, your security is our priority.
When you apply for a job with Border Express, we will never send you an email or SMS asking for banking information or other confidential information, until you have gone through a formal interview process and received a job offer from a Border Express staff member.
Our communications will always come from the domain borderexpress.com.au.
Your application will include the following questions:
Do you have experience working towards targets and KPIs?
Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Customer Service Representative?
Have you worked in a call centre before?
Do you have data entry experience?
Are you willing to undergo a pre-employment medical check?
Do you have a current Police Check (National Police Certificate) for employment?
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