Comcare | El1 Assistant Director, Complaints Management Coordination | Melbourne
vor 1 Monat
EL1 Assistant Director, Complaints Management Coordination Position Type: Full time
Salary: $119,133 to $141,953 per annum plus 15.4% super
Comcare has an Ongoing Vacancy for an EL1 Assistant Director, Complaints Management Coordination in Canberra or Melbourne.
A merit pool may be created and may be used to fill similar Ongoing and Non-Ongoing vacancies.
Overview of Team and Role
The Complaints Management Coordination team is tasked with establishing and leading a coordinated complaints management model at Comcare.
The team oversees and coordinates the implementation of comprehensive complaints management review recommendations.
The team collaborates with diverse business areas to improve the way complaints are managed at Comcare and works to streamline complaint processes, improve complaints resolution and timeliness, and ensure that the complaints information contributes to continuous improvement across the organisation.
The Assistant Director, Complaints Management Coordination works closely with the Director, Complaints Management Coordination and across the business to implement the complaints management review recommendations.
The Assistant Director leads the triage and coordination of responses to complex, multi-faceted complaints, preparation of reporting on complaints for the CEO, Executive and assists with the preparation of other complaint-related reports and briefs as required.
The Assistant Director will also work collaboratively to develop and implement an enterprise-wide quality assurance framework for complaint management.
Mandatory Qualifications/Experience
Demonstrated experience leading complaint or dispute resolution functions or teams Demonstrated understanding of best practice in complaints management or dispute resolution.
Security Clearance
Ability to obtain and maintain a Baseline Security Clearance.
#J-18808-Ljbffr
-
El1 Assistant Director, Return To Work Support
vor 1 Monat
Melbourne, Österreich Comcare VollzeitOverview of the Team The Injury Management and Return to Work (RTW) Support team is a multidisciplinary team responsible for enabling and supporting functions critical to delivering a high performing claims management service.The team monitors and drives the integrity of medical information as it relates to claims received by Comcare.This includes management...
-
El1 Assistant Director, Guidance Communication
vor 1 Monat
Melbourne, Österreich Comcare VollzeitOverview of the Team The Marketing and Communication team is responsible for supporting the strategic direction of Comcare by developing and delivering external marketing and communications products, services, and messages. The team works collaboratively with internal clients from across the organisation to maximise stakeholder engagement with Comcare's...
-
El1 Assistant Director, Practice Support
vor 1 Monat
Melbourne, Österreich Comcare VollzeitOverview of the Team Claims Operations is a large, multi-disciplinary team delivering high performance claims management.The team is made up of Claims Teams and a Practice Support and Account Management (PS&AM) Team.The team works closely with the Injury Management and Return to Work Support Team and Claims Administration and Income Support Team,...
-
Melbourne, Österreich Comcare VollzeitOverview of the Team The Premiums and Cost Recovery Team (PCR) sits within the Scheme Management group and is responsible for: calculating and communicating annual workers' compensation premiums for employers developing and delivering performance reporting and analysis for claims and liability outcomes managing and delivering Comcare's annual cost recovery...
-
Melbourne, Österreich Comcare VollzeitOverview of the Team The Premiums and Cost Recovery Team (PCR) sits within the Scheme Management group and is responsible for:Calculating and communicating annual workers' compensation premiums for employers.Developing and delivering performance reporting and analysis for claims and liability outcomes.Managing and delivering Comcare's annual cost recovery...
-
El1 Senior Legal Adviser
Vor 3 Tagen
Melbourne, Österreich Comcare VollzeitOverview of the Team The Regulatory Legal team provides advice and support to Comcare's regulatory activities, including investigations under the federal Work Health and Safety Act 2011 (WHS Act) and criminal prosecutions for alleged contraventions of the WHS Act.The team supports the Regulatory Operations Group by: providing advice and guidance on evidence...
-
Aps4 / Aps5 Statutory Oversight Officer
vor 3 Monaten
Melbourne, Österreich Comcare (Australian Government) VollzeitThe Statutory Oversight team is responsible for providing expert advice on the application of statutory processes to business areas within Comcare and acts as Comcare's liaison with the Office of the Australian Information Commissioner and the Commonwealth Ombudsman.The team is responsible for receiving Public Interest Disclosures (PID) and co-ordinating PID...
-
Melbourne, Österreich Buscojobs VollzeitThe Statutory Oversight team is responsible for providing expert advice on the application of statutory processes to business areas within Comcare and acts as Comcare's liaison with the Office of the Australian Information Commissioner and the Commonwealth Ombudsman.The team is responsible for receiving Public Interest Disclosures (PID) and coordinating PID...
-
Aps5 Assistant Account Manager
vor 2 Monaten
Melbourne, Österreich Comcare (Australian Government) VollzeitEligible national employers in both the private and public sectors can obtain a licence to self-insure their workers' compensation liabilities under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).These include employers from industries as diverse as banking, transport, healthcare, construction, insurance, telecommunications and education,...
-
Melbourne, Österreich Tideri Jobbörse VollzeitEL1 Assistant Director End User Support, Various Locations About the roleThe Assistant Director, End User Support is responsible for leading second-level teams supporting the ACIC's information systems and ICT services, including end-user computing, meeting rooms, and unified communications across multiple sites.The successful candidate will support the...
-
Melbourne, Österreich Department Of Infrastructure, Transport, Regional Development, Communications And The Arts VollzeitEL1 - Assistant Director - Senior Privacy Lawyer, Public LawThe Department of Infrastructure, Transport, Regional Development, Communications and the Arts (Department) is responsible for the design and delivery of the Australian Government's infrastructure, transport, regional development, communications and arts policies and programs.The Department's work...
-
El1 Assistant Director
Vor 2 Tagen
Melbourne, Österreich Talent VollzeitThe opportunity Our client is a community focused federal government agency.They have multiple exciting positions available for EL1 Assistant Director (Service Guidance & Practice Branch) to join the team.12-month initial Labour Hire contract with the opportunity to extend.Multiple positions offering $602.55 daily + Superannuation.This is a hybrid position...
-
Aps5 Legal Adviser
Vor 3 Tagen
Melbourne, Österreich Comcare VollzeitOverview of the Team The Legal Advice and Strategy team is a generalist legal team.We provide expert legal advice to Comcare on the general interpretation and development of all Comcare related legislation, including the Work Health and Safety Act 2011 (WHS Act), Safety, Rehabilitation and Compensation Act 1988 (the SRC Act), the Seafarers Rehabilitation and...
-
Tideri Jobbörse | Comcare
vor 3 Wochen
Melbourne, Österreich Buscojobs VollzeitEligible national employers in both the private and public sectors can obtain a licence to self-insure their workers' compensation liabilities under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).This includes employers from industries such as banking, transport, healthcare, construction, insurance, telecommunications, and education,...
-
El1 Assistant Service Manager
vor 4 Wochen
Melbourne, Österreich Department Of Employment And Workplace Relations VollzeitEL1 Assistant Service Manager (ITSM Process Manager)Reporting to the Director, the Assistant Service Manager (ITSM Process Manager) is responsible for managing a team of process staff working with IT Service Management (ITSM) teams across the Digital Solutions Division to enable and ensure agreed ITSM processes are defined and used effectively to maximise...
-
Assistant Director, Regulatory Operations
vor 3 Wochen
Melbourne, Österreich Tertiary Education Quality And Standards Agency VollzeitAssistant Director, Regulatory OperationsTEQSA welcomes people with diverse skills, experiences, perspectives, and backgrounds. TEQSA encourages applications from Aboriginal and Torres Strait Islander People, people with disabilities, people that identify as LGBTQIA+, and people from culturally and linguistically diverse backgrounds. We offer our people a...
-
Assistant Director, Regulatory Operations
vor 2 Wochen
Melbourne, Österreich Tertiary Education Quality And Standards Agency VollzeitAssistant Director, Regulatory OperationsTEQSA welcomes people with diverse skills, experiences, perspectives, and backgrounds.TEQSA encourages applications from Aboriginal and Torres Strait Islander People, people with disabilities, people that identify as LGBTQIA+, and people from culturally and linguistically diverse backgrounds.We offer our people a...
-
Melbourne, Österreich Australian Department Of Social Services VollzeitEL 1 - Assistant Director, Assistive Technology ResearchThe Disability Evidence Branch is undertaking recruitment for two EL1 Assistant Director positions in the Assistive Technology Research section.Reporting to the Director and with supervision responsibilities for 1-2 junior staff, Assistant Directors will contribute towards establishing the NDIS Evidence...
-
Director, Child Safety
vor 3 Wochen
Melbourne, Österreich Melbourne Archdiocese Catholic Schools VollzeitDirector, Child Safety & Risk ManagementGovernment - State (Government & Defence)Full timeMelbourne Archdiocese Catholic Schools Ltd (MACS) is the largest non-government education system in Australia. As the owner-operator of ~300 primary and secondary schools, MACS employs 16,000 staff and educates over 114,000 students, helping growing minds to discover...
-
Melbourne, Österreich Tideri Jobbörse VollzeitEL1 Assistant Service Manager (ITSM Process Manager) Reporting to the Director , the Assistant Service Manager (ITSM Process Manager) is responsible for managing a team of process staff working with IT Service Management (ITSM) teams across the Digital Solutions Division to enable and ensure agreed ITSM processes are defined and used effectively to maximise...