Veterinary Support Specialist
vor 1 Monat
About the Role:
We are seeking a skilled Contact Centre Officer to join our team at the Small Animal Specialist Hospital (SASH).
As a Contact Centre Officer, you will be the first point of contact for our clients, internal specialists, and the extended referring vet community.
Your interaction with clients and referring vets will have a direct and significant impact on families during their SASH journey.
You will be responsible for handling high-volume inbound and outbound calls, booking appointments, and assisting clients with queries over the phone and via email.
Key Responsibilities:
Handle high-volume inbound and outbound calls in a fast-paced environment Book appointments and assist clients with queries over the phone and via email Convert general enquiries into appointment bookings and ensure clients are fully informed on the benefits of coming to SASH Take payments over the phone and support clients with the process of pet insurance claims About You:
We are looking for someone with excellent customer service skills, the ability to multitask and prioritise efficiently, and a 'can do' attitude.
You will be working in a supportive and friendly work environment with opportunities for career growth.
What We Offer:
Attractive salary packaging with overnight and weekend penalty rates Opportunities for career growth and professional development A supportive and friendly work environment Staff discounts and social events #J-18808-Ljbffr
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