Resolutions Officer
vor 2 Wochen
About the role: The Resolutions Officer manages and resolves complaints, including complaints where the person believes their rights under Mental Health and Wellbeing Act 2022 and the Charter of Human Rights and Responsibilities (2006) have been breached.
The role reports to the Team Leader and sits within the Early Resolutions Team at the Mental Health and Wellbeing Commission (MHWC).
The role identifies, analyses, and reviews quality and safety issues arising from complaints raised by people who access mental health and wellbeing services to provide information and make recommendations for service improvements to mental health service providers as an outcome of a complaint.
About us: The Mental Health Wellbeing Commission (MHWC) is an accountability body in the mental health and wellbeing system established under the new Act and recommended by the Royal Commission into Victoria's Mental Health System. The new MHWC includes Commissioners with lived experience of mental illness or psychological distress and lived experience as a family member, carer, or supporter.
How you'll make a difference: Passionate about meaningful work and contributing towards the reform of Victoria's mental health system. An effective communicator and solution-focused, promoting improved outcomes for people and broader service improvements. Able to deliver effective approaches to assessment and resolution of complaints. Experienced in working in a fast-paced environment, with a high level of resilience. Suitable applicants will be able to demonstrate: Provide an effective and trauma-informed response to initial enquiries and manage a caseload of complaints, endeavouring to resolve these complaints using various approaches and corresponding directly with people who have made a complaint, services, and other stakeholders. Identify and respond to priority issues and risks in line with established organisational procedures. Review and evaluate the way mental health services have dealt with complaints, to identify opportunities to assist them to improve local complaint processes through strong stakeholder engagement. Contribute to the development of practice guidelines, policies, and procedures. Participate in and promote peer learning opportunities and staff development. What we offer: On-the-job training in a supportive team environment. The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world. A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector. A strong commitment to work-life balance, including a diverse array of flexible working arrangements. How to apply: Applications should include a resume and a cover letter summarising their skills, relevant experience, and what they can bring to the role.
Click the 'Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians.
All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+, and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at ******.
Preferred applicants may be required to complete a police check and other pre-employment checks including proof of 3 vaccinations (including booster) against COVID-19. Information provided will be treated in the strictest confidence, in line with our Privacy Policy.
#J-18808-Ljbffr
-
Dispute Resolution Officer
Vor 7 Tagen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitJob Category: Call Centre and Customer Service, LegalJoin us at the TIO in our next intake of Dispute Resolution Officers.If you are:have experience in the legal industry,a law graduate looking for something different, orjust have a demonstrable passion for fairness and independence, this may be the perfect opportunity for you!About the TIOOur mission is to...
-
Dispute Resolution Officer
vor 1 Woche
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitJob Category: Call Centre and Customer Service, LegalJoin us at the TIO in our next intake of Dispute Resolution Officers. If you are:have experience in the legal industry,a law graduate looking for something different, orjust have a demonstrable passion for fairness and independence, this may be the perfect opportunity for you!About the TIO Our mission is...
-
Dispute Resolution Officer
vor 1 Woche
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitJob Category: Call Centre and Customer Service, LegalJoin us at the TIO in our next intake of Dispute Resolution Officers. If you are:have experience in the legal industry,a law graduate looking for something different, orjust have a demonstrable passion for fairness and independence, this may be the perfect opportunity for you!About the TIO Our mission is...
-
Dispute Resolution Officer
Vor 6 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitJob Category: Call Centre and Customer Service, Legal Join us at the TIO in our next intake of Dispute Resolution Officers.If you are: have experience in the legal industry, a law graduate looking for something different, or just have a demonstrable passion for fairness and independence, this may be the perfect opportunity for you! About the TIO Our mission...
-
Resolutions Officer
vor 2 Wochen
Melbourne, Österreich Victorian Department of Health VollzeitThis is a Resolutions Officer role with one of the leading companies in AU right now 🔥 -- Victorian Department of Health -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Victorian Department of Health 🧐🧐About The Role The Resolutions Officer manages and...
-
Resolutions Officer
vor 2 Wochen
Melbourne, Österreich Victorian Department of Health VollzeitAbout the role: The Resolutions Officer manages and resolves complaints while maintaining the independence of the Mental Health and Wellbeing Commission (MHWC).This may include complaints where the person believes their rights under the Mental Health and Wellbeing Act 2022 and the Charter of Human Rights and Responsibilities (2006) have been breached.The...
-
Dispute Resolution Officer
vor 3 Wochen
Melbourne, Österreich Allied Credit Pty VollzeitDescriptionAllied Credit is a leading vehicle finance firm with strategic alliances with global car, marine, and motorcycle brands.Offering white label, joint venture, and floorplan finance, our proprietary software provides a seamless, convenient, and customer-focused finance service to consumers and businesses.Allied Credit is seeking a Dispute Resolution...
-
Resolutions Officer
Vor 7 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOccupation: Customer Service/Call CentreReference: VG/1828979The MHWC is an accountability body in the mental health and wellbeing system established under the new Mental Health and Wellbeing Act 2022 (the Act) and recommended by the Royal Commission into Victoria's Mental Health System. The MHWC responsibilities include the following: Monitor and report on...
-
Resolutions Officer
Vor 7 Tagen
Melbourne, Österreich Victorian Department of Health VollzeitOccupation: Customer Service/Call CentreReference: VG/1828979The MHWC is an accountability body in the mental health and wellbeing system established under the new Mental Health and Wellbeing Act 2022 (the Act) and recommended by the Royal Commission into Victoria's Mental Health System. The MHWC responsibilities include the following: Monitor and report on...
-
Resolutions Officer
Vor 6 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitOccupation: Customer Service/Call Centre Reference: VG/1828979 The MHWC is an accountability body in the mental health and wellbeing system established under the new Mental Health and Wellbeing Act 2022 (the Act) and recommended by the Royal Commission into Victoria's Mental Health System.The MHWC responsibilities include the following: Monitor and report on...
-
Early Resolutions Officer
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your new...
-
Early Resolutions Officer
vor 1 Monat
Melbourne, Österreich Australiansuper VollzeitAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your new role...
-
Early Resolutions Officer
vor 1 Monat
Melbourne, Österreich Australiansuper VollzeitAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your new...
-
Senior Member Resolutions Officer
Vor 7 Tagen
Melbourne, Österreich At VollzeitAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your New...
-
Senior Member Resolutions Officer
Vor 7 Tagen
Melbourne, Österreich At VollzeitAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your New RoleAs...
-
Dispute Resolution Officer | Melbourne, Au
vor 3 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
-
Dispute Resolution Officer | Melbourne, Au
vor 3 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
-
Manager External Dispute Resolution
vor 1 Monat
Melbourne, Österreich Bendigo & Adelaide Bank VollzeitPosition Description: PD - Manager External Dispute Resolution (Aug 2024) Your new role with Bendigo Bank is just a few clicks away. About the role As our Manager External Dispute Resolution, you will report to the Head of Consumer Resolution and will bring your seasoned leadership skills along with industry experience to our fabulous team to help shape the...
-
Manager External Dispute Resolution
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitPosition Description: PD - Manager External Dispute Resolution (Aug 2024) Your new role with Bendigo Bank is just a few clicks away.About the role As our Manager External Dispute Resolution , you will report to the Head of Consumer Resolution and will bring your seasoned leadership skills along with industry experience to our fabulous team to help shape the...
-
Manager Internal Dispute Resolution
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitClosing date: Thursday 10th of October, 5pm Position Description: Manager Internal Dispute Resolution Your new role with Bendigo Bank is just a few clicks away.About the role As our Manager Internal Dispute Resolution , you will report to the Head of Consumer Resolution and bring your seasoned leadership skills along with industry experience to our fabulous...
