Principal Service Designer
Vor 3 Tagen
Work type:
Permanent Full timeRegion:
VIC- Melbourne inner
Join our Digital team as a Principal Service Designer creating experiences that empower colleagues and delight customers.
Be part of a design team and which has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams.
Influence customer led solutions and deliver impactful design.
Uplift design maturity across the entire enterprise; become part of this amazing change
This role is responsible for designing the end-to-end journey of a service.
Apply Human Centred Design (HCD) techniques to create world-class, inclusive, and resilient products and services for colleagues and customers.
What you will bring
Significant experience working as Service Designer or CX designer.
Demonstrated ability to partner and successfully work with multiple disciplines and complex teams and demonstrate the value of design.
Exceptional service design skills that utilise a variety of research methods and provides clear pathways forward.
Thorough expert analysis and synthesis skills - translates research insights into design solutions and provides strong rationale for the design decisions made.
Demonstrated ability to create artefacts such as insights and recommendations papers, customer journey maps, service blueprints, and personas / archetypes.
Advocate for the user and ensures user needs are well addressed in the solution design.
Demonstrates inspiring customer experience expertise to stakeholders and squad members.
Eloquently and confidently presents their research findings and solution ideas to senior stakeholders and leadership teams.
Your skills and experience
Mindset
– Deep understanding of human-centred design (HCD), applying customer-centric and design thinking to create outstanding customer and banker experiences; have a growth mindset striving for personal and organisational growth.
Coaching
and mentoring – Experience in coaching and mentoring other designers working in your squad/domain.
Design Strategy
– Highly experienced in strategic design including identifying and evaluating value proposition, brand proposition, and conducting customer segment analysis.
Journey Mapping and Service Blueprints
– Highly experienced in setting the approach and creating stakeholder, empathy, and journey mapping, ecosystem mapping, developing service blueprints and creating personas and archetypes.
Research and Testing
– Create plans and perform a variety of research techniques including desktop research such as landscape and competitive analysis, literature reviews, benchmarking, and analytics; quantitative research such as contextual inquiry and qualitative research such as interviews and testing.
Workshops and Co-design
– Plan and run workshops, and co-design sessions to obtain desired outcomes and key actions.
Accessibility
– Strong experience applying accessibility guidelines to create inclusive design.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are.
That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
We are committed to providing an environment where you can work your way.
If you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
#J-18808-Ljbffr
-
Senior Principal Designer
vor 1 Monat
Melbourne, Österreich Brandon James VollzeitA prestigious construction consultancy in Manchester is seeking an ambitious Senior Principal Designer to join their team, with the view of taking over from one of the Directors and leading the Health & Safety team in the North.This is a unique opportunity to step into a leadership role and make a significant impact by further developing and expanding an...
-
Senior Principal Designer
vor 1 Monat
Melbourne, Österreich Brandon James VollzeitA prestigious construction consultancy in Manchester is seeking an ambitious Senior Principal Designer to join their team, with the view of taking over from one of the Directors and leading the Health & Safety team in the North.This is a unique opportunity to step into a leadership role and make a significant impact by further developing and expanding an...
-
Principal Service Designer
Vor 5 Tagen
Melbourne, Österreich Nab - National Australia Bank VollzeitWork type: Permanent Full time Region: VIC- Melbourne innerJoin our Digital team as a Principal Service Designer creating experiences that empower colleagues and delight customers.Be part of a design team and which has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams.Influence customer led solutions and...
-
Principal Service Designer
Vor 3 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitWork type: Permanent Full timeRegion: VIC- Melbourne innerJoin our Digital team as a Principal Service Designer creating experiences that empower colleagues and delight customers.Be part of a design team and which has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams.Influence customer led solutions and...
-
Principal Service Designer
Vor 5 Tagen
Melbourne, Österreich Nab - National Australia Bank VollzeitWork type: Permanent Full time Region: VIC- Melbourne inner Join our Digital team as a Principal Service Designer creating experiences that empower colleagues and delight customers. Be part of a design team and which has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams. Influence customer led solutions...
-
Principal Electrical Design Engineer
vor 1 Monat
Melbourne, Österreich Gr Associates VollzeitDescription (Remote Working)A specialist independent building services consultancy has, due to planned expansion and a full workload, an immediate requirement for a Principal Electrical Design Engineer for a 3 - 6 month contract in the West Midlands.They work in a wide variety of project sectors including commercial, residential, educational, and industrial...
-
Principal Urban Designer
vor 4 Wochen
Melbourne, Österreich Https:Www.Energyjobline.ComSitemap.Xml VollzeitJOB DESCRIPTION Title: Principal Urban Designer In Australia, KBR employs over 1200 people with offices in each state.Our project delivery track record, industry profile, and strong relationships have enabled us to grow significantly, and we continue to expand.This continued growth allows us to offer unrivalled opportunities to our staff in terms of career...
-
Principal Product Designer
vor 1 Monat
Melbourne, Österreich Kmart Australia Limited VollzeitWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target.We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll do every day.Join our team...
-
Principal Product Designer
vor 1 Monat
Melbourne, Österreich Kmart Australia Limited VollzeitBrighter Futures Start Here We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target.We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll...
-
Senior/Principal Mechanical Design Engineer
vor 1 Monat
Melbourne, Österreich Crs Professionals (Uk) Ltd VollzeitSenior/Principal Mechanical Design Engineer- I am delighted to be working with a long established, award-winning, Building Services Consultancy in Birmingham, employing some of the most talented people in the industry.This role offers a great career opportunity, competitive salary, flexible working options and a really great benefits package.My client prides...
-
Principal Product Designer
vor 2 Monaten
Melbourne, Österreich Xero VollzeitThis is a Principal Product Designer role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐How you'll make an impact You will be responsible for crafting and communicating a cohesive long-term...
-
Principal Design Engineer | Temporary Works
vor 1 Monat
Melbourne, Österreich Case International VollzeitPrincipal Design Engineer | Temporary Works Job Type: Full Time Category: Design Services Location: Melbourne About the job... If you want to feel passionate about your work again and proud of the difference you make, join CaSE International. We are leading specialists in civil and structural engineering, providing innovative solutions for infrastructure...
-
Principal Urban Designer
vor 4 Wochen
Melbourne, Österreich Kbr VollzeitUrban Design & Planning (Design & Architecture) Full time In Australia, KBR employs over 1200 people with offices in each state.Our project delivery track record, industry profile, and strong relationships have enabled us to grow significantly, and we continue to expand.This continued growth allows us to offer unrivaled opportunities to our staff in terms of...
-
Melbourne, Österreich Tideri Jobbörse VollzeitTechnical Executive/Principal – Trenchless Installation Design Engineer This position can be based in either Sydney or Melbourne.What if you could do the kind of work the world needs?At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life.You can embrace...
-
Director – System Service Design
vor 1 Monat
Melbourne, Österreich Closets By Design VollzeitAbout the roleAn unprecedented growth and the Kids First commitment to designing positive and powerful experiences for their employees and clients, has now opened up an exciting opportunity to bring a new skillset onto the Executive leadership team.The Director-Systems &Design will work strategically across the organisation, connecting with internal...
-
Principal Product Design Architect
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitAbout Airwallex Airwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Principal Product Design Architect
vor 1 Monat
Melbourne, Österreich Airwallex VollzeitAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Melbourne, Österreich Wsp VollzeitTechnical Executive/Principal – Trenchless Installation Design EngineerThis position can be based in either Sydney or Melbourne.What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life.You can embrace...
-
Service Designer
vor 3 Wochen
Melbourne, Österreich Bunnings VollzeitThis is a Service Designer role with one of the leading companies in AU right now 🔥 -- Bunnings -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Bunnings 🧐🧐About the role: The Service Designer will play an important role in designing experiences that deliver a...
-
Service Designer
vor 4 Wochen
Melbourne, Österreich Clearcompany VollzeitOur client from the Victorian Government is seeking a Service Designer for a contracting opportunity.Position - Service Designer Location - Melbourne CBD - Hybrid Duration - End date: 30 March 2025 Start date: ASAP Preferred qualifications: Experience with Salesforce marketing cloud.The role of a Service Designer consults with technology and business...
