Learning Software Consultant
vor 3 Wochen
At imc we hire great people and believe it is a very exciting time for the digital learning industry. We work in global but small, self-managing, autonomous teams. We reward our employees for the impact they make, and value the innovative approaches they bring. We are on the look-out for an enthusiastic, energetic, and highly motivated individual who desires a challenging Learning Software Consultant role, who has a passion for delivering successful projects.
As an imc Learning Software Consultant, you will be working with our customers to deliver ongoing work packages for our leading learning management system and other imc software products.
Your role will involve working closely with both our experienced local team in Singapore, as well as with our other international colleagues further afield, so you will have great support to develop in the role.
Your Tasks
Responsible for the delivery of professional services relating to our software solutions to achieve a high level of customer satisfaction.
Build and maintain an expert level of knowledge of our software solutions.
Run coaching sessions and workshops with customers to understand requirements and advise on solution options.
Perform software configurations and parametrisation.
Analyse customer configuration issues and provide solutions (advice, configurations etc).
Identify opportunities with customers for improvements and work together with customer account managers to offer additional services (upselling).
Travelling to customer site for customer meetings, workshops and travel as required.
Your Strengths
Expert knowledge in our software solutions, especially regarding IMC's Learning Management System.
Customer driven with ability to work in a team and autonomously.
Excellent communication (written and verbal) and interpersonal skills.
Ability to present and run both functional and technical meetings and workshops.
Problem solving, solution focused mindset with a desire to learn.
What You Will Expect at IMC
Hybrid Working: Full flexibility, but not 100% remote. You can combine the advantages of both worlds depending on your personal preferences.
Flexible Working Hours: As long as your schedule and position allow it, you can work flexible hours.
Good Traffic Connection: With public transport you can reach all our offices easily and conveniently.
Employee Events: Not only do we enjoy working together, but we also like to socialise and celebrate together. In addition, joint activities strengthen the team spirit.
Your skills and expertise are our focus, no matter who you are or where you come from. We value diversity, and promote inclusion, and are proud of our diverse teams, so join us and bring your perspective to imc.
Do you want to know more about the job or do you have any further questions? You can get answers of a functional nature from Tobias Sommer. Furthermore, Claire Raistrick from HR will be happy to help.
We'll have a first phone call to see if we are a match. In a face-to-face interview we get to know each other. Your offer - we are happy to have you on board.
A Little More About Your Team
Your future team comprises a diverse range of colleagues with a common goal: Helping our clients to map their professional development processes in our learning management system with great success. Each team member contributes their individual knowledge and experiences, and the combination leads to success. Willingness to help and a good sense of humour are among the key characteristics our Customer Service colleagues share.
Mutual respect is the foundation for a great team culture. The colleagues also like to get together after work to discuss projects informally.
The reason why Uwe Hofschröer, Head of Learning Strategy Consulting, wishes that the focus should not be on a system or learning content, but rather on the needs of the employees.
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