Senior Proposition Performance
vor 10 Stunden
Senior Proposition Performance & Planning Analyst Join the change.
Together, we'll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL.
We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it.
This moment will define our time, and your career as you work alongside Australia's best and brightest minds.
You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role:
The Senior Proposition, Performance & Planning Analyst is part of the Customer Value Optimisation (CVO) value stream, focused on enhancing retention, reducing churn, and increasing the value of AGL's residential and SME customer base through cross-selling and upselling.
The team uses data-driven insights from customer segmentation to develop strategies, products, campaigns, and communications aimed at maximizing customer lifetime value and supporting profitability.
Additionally, they ensure compliance with regulatory communications.
The Senior Proposition, Performance and Planning Analyst will be responsible for driving strategic planning, reporting, and analytics within the CVO value stream.
They generate insights to inform decisions and engage stakeholders across Customer Markets and the broader business, requiring strong commercial acumen to turn insights into actionable business recommendations.
What you'll be doing:
Shape new propositions and offers that drive the CVO strategy and customer value.
Play a key role in optimizing team performance by contributing to business planning, forecasting, and workforce alignment.
Evaluate strategic initiatives by tracking key performance indicators and delivering insights to influence decision-making.
Enhance dashboards for real-time performance visibility, enabling data-driven decisions and operational efficiency.
Identify emerging trends and opportunities through in-depth market research.
Collaborate with diverse teams to ensure alignment and drive strategic initiatives across the business.
About you:
Previous experience in strategy and planning, preferably in the energy or regulated industry.
Strong experience using data tooling e.g SQL, Python.
Proven experience in strategic planning, data analysis and market research.
Strong financial modelling skills with proficiency in relevant software.
Excellent communication and presentation skills.
Demonstrated ability to collaborate effectively with cross-functional teams.
At AGL, we offer a wide range of benefits including:
Flexible working options including hybrid work.
Discounts on energy, telcos and solar plans.
Participate in Energise - our reward & recognition program.
Access 20 weeks of paid parental leave for the primary carer.
Access to an additional week of recharge leave per year.
Play an active role in our diversity & inclusion initiatives.
Novated leasing and Electric Vehicle subscriptions.
Access to study assistance, AGL's share purchase plan and insurance deals.
*Benefits may change over time and vary based on role type and location.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community.
AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team.
Candidates submitted by an agency without approval will not be considered by AGL.
Location: Docklands VIC 3008
Job Family Group: Analytics and Data Science
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